{"id":14294,"date":"2026-01-14T09:28:26","date_gmt":"2026-01-14T09:28:26","guid":{"rendered":"https:\/\/cu2kwijswe.wpdns.site\/training-programs\/customer-service-training\/"},"modified":"2026-05-18T00:55:53","modified_gmt":"2026-05-18T00:55:53","slug":"customer-service-training","status":"publish","type":"page","link":"https:\/\/aligntraining.com\/au\/training-programmes\/customer-service-training\/","title":{"rendered":"Customer Service Training"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14294\" class=\"elementor elementor-14294 elementor-8551\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b03e0d5 e-flex e-con-boxed e-con e-parent\" data-id=\"b03e0d5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-ebad7f0 e-con-full e-flex e-con e-child\" data-id=\"ebad7f0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-523d2b3 elementor-widget elementor-widget-breadcrumbs\" data-id=\"523d2b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span class=\"yoast-breadcrumbs\"><span><a href=\"https:\/\/aligntraining.com\/au\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0131bc elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"f0131bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb45613 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"fb45613\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2   >Deliver Exceptional Customer Experiences That Build Loyalty and Drive Growth<\/h2><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f333cc8 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"f333cc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Most customer service issues don't stem from bad intentions. They stem from poor habits, unclear standards, and a lack of practical tools. Align Customer Service Training gives your team a structured, repeatable approach to handling every customer interaction with confidence, consistency, and care.  <\/p><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-647e8c9 elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"647e8c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M19.4887 15.8942V6.14423C19.4887 5.94532 19.4097 5.75456 19.269 5.6139C19.1284 5.47325 18.9376 5.39423 18.7387 5.39423H8.9887C8.78979 5.39423 8.59902 5.47325 8.45837 5.6139C8.31772 5.75456 8.2387 5.94532 8.2387 6.14423C8.2387 6.34315 8.31772 6.53391 8.45837 6.67457C8.59902 6.81522 8.78979 6.89423 8.9887 6.89423H16.9284L6.20807 17.6136C6.06734 17.7543 5.98828 17.9452 5.98828 18.1442C5.98828 18.3433 6.06734 18.5341 6.20807 18.6749C6.3488 18.8156 6.53968 18.8947 6.7387 18.8947C6.93772 18.8947 7.12859 18.8156 7.26932 18.6749L17.9887 7.95455V15.8942C17.9887 16.0931 18.0677 16.2839 18.2084 16.4246C18.349 16.5652 18.5398 16.6442 18.7387 16.6442C18.9376 16.6442 19.1284 16.5652 19.269 16.4246C19.4097 16.2839 19.4887 16.0931 19.4887 15.8942Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a Free Discovery Call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b343148 e-con-full e-flex e-con e-child\" data-id=\"b343148\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1570793 e-flex e-con-boxed e-con e-parent\" data-id=\"1570793\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-92de762 e-con-full e-flex e-con e-child\" data-id=\"92de762\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-17d3a32 e-con-full e-flex e-con e-child\" data-id=\"17d3a32\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-72b0ffd elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"72b0ffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >Built for How New Zealand Businesses Actually Serve<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df6ec80 e-con-full e-flex e-con e-child\" data-id=\"df6ec80\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-5a1303e elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"5a1303e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"margin-bottom:0px;\"><p>Most service problems aren't attitude problems. They are skills problems. Your team wants to help, but without a clear framework, every conversation becomes reactive. Frustrated customers, inconsistent responses, and unresolved complaints become the norm.   <\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d4173f elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"3d4173f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"margin-bottom:0px;\"><p>Align Customer Service Training changes that. Built on practical, real-world scenarios from New Zealand businesses, this programme gives your team the skills, language, and confidence to handle every interaction professionally and effectively, whether it's a routine enquiry or a difficult complaint. <\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9fec9c7 e-flex e-con-boxed e-con e-parent\" data-id=\"9fec9c7\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-ceac4f3 elementor-widget elementor-widget-shortcode\" data-id=\"ceac4f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"16929\" class=\"elementor elementor-16929 elementor-16889 elementor-16889\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad864fc e-con-full e-flex e-con e-child\" data-id=\"ad864fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-d628bf6 elementor-widget elementor-widget-image-carousel\" data-id=\"d628bf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;6&quot;,&quot;slides_to_show_mobile&quot;:&quot;2&quot;,&quot;navigation&quot;:&quot;none&quot;,&quot;autoplay_speed&quot;:3000,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:80,&quot;sizes&quot;:[]},&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/1-1.png\" alt=\"1.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/2-1.png\" alt=\"2.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/3-1.png\" alt=\"3.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/4-1.png\" alt=\"4.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/5-1.png\" alt=\"5.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/6-1.png\" alt=\"6.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/7-1.png\" alt=\"7.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"8 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/8-1.png\" alt=\"8.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"9 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/9-1.png\" alt=\"9.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"10 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/10-1.png\" alt=\"10.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"11 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/11-1.png\" alt=\"11.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"12 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/12-1.png\" alt=\"12.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"13 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/13-1.png\" alt=\"13.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"14 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/15-1.png\" alt=\"15.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"15 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/16-1.png\" alt=\"16.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"16 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/17-1.png\" alt=\"17.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"17 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/18-1.png\" alt=\"18.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"18 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/19-1.png\" alt=\"19.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"19 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/28-1.png\" alt=\"28.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"20 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/27-1.png\" alt=\"27.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"21 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/26-1.png\" alt=\"26.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"22 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/25-1.png\" alt=\"25.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"23 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/24-1.png\" alt=\"24.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"24 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/23-1.png\" alt=\"23.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"25 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/22-1.png\" alt=\"22.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"26 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/21-1.png\" alt=\"21.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"27 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/20-1.png\" alt=\"20.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"28 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/29-1.png\" alt=\"29.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"29 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/30-1.png\" alt=\"30.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"30 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/31-1.png\" alt=\"31.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"31 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/32-1.png\" alt=\"32.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"32 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/33-1.png\" alt=\"33.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"33 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/34-1.png\" alt=\"34.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"34 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/35-1.png\" alt=\"35.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"35 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/36-1.png\" alt=\"36.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"36 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/37-1.png\" alt=\"37.png\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-954c369 e-flex e-con-boxed e-con e-parent\" data-id=\"954c369\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-ae0a882 e-con-full e-flex e-con e-child\" data-id=\"ae0a882\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-5ad5156 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"5ad5156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Why Customer Service Training Matters for NZ Organisations<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c761abc elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c761abc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>New Zealand customers are direct. They know what good service looks like and they are quick to walk away when they don&#8217;t get it. They&#8217;re also quick to tell others. Align Customer Service Training gives your team the tools to get it right, every time.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76890e0 e-grid e-con-full e-con e-child\" data-id=\"76890e0\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-18dd454 e-con-full e-flex e-con e-child\" data-id=\"18dd454\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-c027943 elementor-widget elementor-widget-image\" data-id=\"c027943\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608640.svg\" class=\"attachment-full size-full wp-image-16874\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e5e8f68 e-con-full e-flex e-con e-child\" data-id=\"e5e8f68\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-141fe7e elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"141fe7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Higher Customer Retention<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b47218d elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"b47218d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Consistent, well-handled interactions keep customers coming back. Reduce churn by building trust at every touchpoint. <\/p><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0df98a2 e-con-full e-flex e-con e-child\" data-id=\"0df98a2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-355f664 elementor-widget elementor-widget-image\" data-id=\"355f664\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608641.svg\" class=\"attachment-full size-full wp-image-16875\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5aec25 e-con-full e-flex e-con e-child\" data-id=\"d5aec25\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-bab19e2 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"bab19e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Fewer Escalations and Complaints<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5e4438 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"a5e4438\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Equip your team to resolve issues at first contact, reducing the volume of complaints that escalate to management.<\/p><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-067f2be e-con-full e-flex e-con e-child\" data-id=\"067f2be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-fb15b8e elementor-widget elementor-widget-image\" data-id=\"fb15b8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608643.svg\" class=\"attachment-full size-full wp-image-16876\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6208e0d e-con-full e-flex e-con e-child\" data-id=\"6208e0d\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-7916b7e elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"7916b7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Stronger Customer Confidence<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc2426a elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"cc2426a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Customers feel heard, valued, and understood. Build the kind of trust that turns transactions into long-term relationships. <\/p><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c31f72e e-con-full e-flex e-con e-child\" data-id=\"c31f72e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-ccf2764 elementor-widget elementor-widget-image\" data-id=\"ccf2764\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608642.svg\" class=\"attachment-full size-full wp-image-16877\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-540e1fa e-con-full e-flex e-con e-child\" data-id=\"540e1fa\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-b49c939 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"b49c939\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Consistent, Repeatable Standards<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59d84ff elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"59d84ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Replace inconsistent, personality-dependent service with a clear, structured approach that works across your entire team.<\/p><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99b6bff e-con-full e-flex e-con e-child\" data-id=\"99b6bff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-b1ce9f1 elementor-widget elementor-widget-image\" data-id=\"b1ce9f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608651-1.svg\" class=\"attachment-full size-full wp-image-16990\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c9582ee e-con-full e-flex e-con e-child\" data-id=\"c9582ee\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4037128 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"4037128\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >More Capable, Confident Teams<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cf93bd elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"0cf93bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Service training builds resilience and reduces the stress of difficult interactions. This improves team morale and retention alongside customer outcomes. <\/p><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7af07b5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7af07b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This training is designed specifically to support customer service teams and commercial leaders handling complex customer interactions in New Zealand, helping organisations perform with clarity, confidence, and measurable impact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-effc4a7 e-flex e-con-boxed e-con e-parent\" data-id=\"effc4a7\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-e4bc6b8 e-con-full e-flex e-con e-child\" data-id=\"e4bc6b8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-a3083fe elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"a3083fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >Proven Results for Businesses<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80fc1f8 elementor-widget elementor-widget-text-editor\" data-id=\"80fc1f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our comprehensive sales training programmes deliver measurable outcomes that transform business performance:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aec08e6 e-con-full e-flex e-con e-child\" data-id=\"aec08e6\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-aeedaaf e-grid e-con-full elementor-hidden-mobile e-con e-child\" data-id=\"aeedaaf\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-45bbc97 e-con-full e-flex e-con e-child\" data-id=\"45bbc97\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-04c25e0 elementor-widget elementor-widget-image\" data-id=\"04c25e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-10-1.svg\" class=\"attachment-full size-full wp-image-16130\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a9c3c9 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"6a9c3c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >SALES GROWTH<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a83a267 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"a83a267\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>48.2% year-over-year increase<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8db6d0 e-con-full e-flex e-con e-child\" data-id=\"c8db6d0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-fc01b54 elementor-widget elementor-widget-image\" data-id=\"fc01b54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"45\" height=\"45\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-11-1.svg\" class=\"attachment-full size-full wp-image-16131\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfb9acd elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"cfb9acd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >CROSS- SELLING<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74a00d3 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"74a00d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">196% increase in cross-selling opportunities<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00f3713 e-con-full e-flex e-con e-child\" data-id=\"00f3713\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4c00f48 elementor-widget elementor-widget-image\" data-id=\"4c00f48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-12-1.svg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e42282 elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"1e42282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >EMPLOYEE RETENTION<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ed93e8 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"0ed93e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">20% improvement in staff retention<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02a6e41 e-con-full e-flex e-con e-child\" data-id=\"02a6e41\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-fd43b9d elementor-widget elementor-widget-image\" data-id=\"fd43b9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"42\" height=\"42\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-13-1.svg\" class=\"attachment-full size-full wp-image-16133\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e43fc81 elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"e43fc81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >CUSTOMER COMMITMENT<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bccb16 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"5bccb16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>53% increase in customer commitments<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d64b06 e-con-full e-flex e-con e-child\" data-id=\"7d64b06\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-d91b489 elementor-widget elementor-widget-image\" data-id=\"d91b489\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"38\" height=\"38\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-14-1.svg\" class=\"attachment-full size-full wp-image-16134\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0113b7 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"b0113b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >CUSTOMER SATISFACTION<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67d3d51 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"67d3d51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Improved from 12% to 93% happiness<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46b5f4a e-con-full e-flex e-con e-child\" data-id=\"46b5f4a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-46df41e elementor-widget elementor-widget-image\" data-id=\"46df41e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"41\" height=\"41\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-15-1.svg\" class=\"attachment-full size-full wp-image-16135\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba6cdb7 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"ba6cdb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >NEW HIRE PRODUCTIVITY<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec8c04f elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"ec8c04f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">6 weeks vs 6 months industry standard<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9ce9f34 e-con-full e-flex e-con e-child\" data-id=\"9ce9f34\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6a85a76 elementor-widget elementor-widget-image\" data-id=\"6a85a76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-16-1.svg\" class=\"attachment-full size-full wp-image-16136\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb6183f elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"cb6183f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >NPS IMPROVEMENT<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6338fbf elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"6338fbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">Increased from low 60s to high 80s in under 1 year<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a1b59e2 e-con-full e-flex e-con e-child\" data-id=\"a1b59e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-99145a8 elementor-widget elementor-widget-image\" data-id=\"99145a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"41\" height=\"41\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-15-1.svg\" class=\"attachment-full size-full wp-image-16135\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc77dab elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"dc77dab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >PRODUCTS PER CUSTOMER<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cce82c elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"8cce82c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Increased products per customer from 1.3 to 3 within 2 years<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59f3dd7 elementor-hidden-desktop elementor-hidden-tablet elementor-pagination-type-bullets elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-n-carousel\" data-id=\"59f3dd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;28f916c&quot;},{&quot;slide_title&quot;:&quot;Slide #2&quot;,&quot;_id&quot;:&quot;9101392&quot;},{&quot;slide_title&quot;:&quot;Slide #3&quot;,&quot;_id&quot;:&quot;0a2c252&quot;},{&quot;_id&quot;:&quot;7f4597e&quot;,&quot;slide_title&quot;:&quot;Slide #4&quot;},{&quot;_id&quot;:&quot;c9d001c&quot;,&quot;slide_title&quot;:&quot;Slide #5&quot;},{&quot;_id&quot;:&quot;99d171b&quot;,&quot;slide_title&quot;:&quot;Slide #6&quot;},{&quot;_id&quot;:&quot;df92ec9&quot;,&quot;slide_title&quot;:&quot;Slide #7&quot;}],&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_sides&quot;:&quot;none&quot;,&quot;arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fcc4700 e-con-full e-flex e-con e-child\" data-id=\"fcc4700\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-7d5e9c2 e-con-full e-flex e-con e-child\" data-id=\"7d5e9c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-afcdb7d elementor-widget elementor-widget-image\" data-id=\"afcdb7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-10-1.svg\" class=\"attachment-full size-full wp-image-16130\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2785b62 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"2785b62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >SALES GROWTH<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f504fd1 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"f504fd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">48.2% year-over-year increase<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-408d835 e-con-full e-flex e-con e-child\" data-id=\"408d835\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-50ce8df e-con-full e-flex e-con e-child\" data-id=\"50ce8df\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-2c93628 elementor-widget elementor-widget-image\" data-id=\"2c93628\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"45\" height=\"45\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-11-1.svg\" class=\"attachment-full size-full wp-image-16131\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd05fd9 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"cd05fd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >CROSS- SELLING<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84aefe4 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"84aefe4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">196% increase in cross-selling opportunities<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d57553d e-con-full e-flex e-con e-child\" data-id=\"d57553d\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-f5fd334 e-con-full e-flex e-con e-child\" data-id=\"f5fd334\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-0e509df elementor-widget elementor-widget-image\" data-id=\"0e509df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-12-1.svg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bb0ec0 elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"1bb0ec0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >EMPLOYEE RETENTION<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16944c4 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"16944c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">20% improvement in staff retention<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"4\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-faedb1f e-con-full e-flex e-con e-child\" data-id=\"faedb1f\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-092675b e-con-full e-flex e-con e-child\" data-id=\"092675b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-1eaafda elementor-widget elementor-widget-image\" data-id=\"1eaafda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"42\" height=\"42\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-13-1.svg\" class=\"attachment-full size-full wp-image-16133\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ece3664 elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"ece3664\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >REVENUE GROWTH<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd84d19 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"bd84d19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">23% increase within 6 months<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"5\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ee14a9 e-con-full e-flex e-con e-child\" data-id=\"9ee14a9\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-5e64337 e-con-full e-flex e-con e-child\" data-id=\"5e64337\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-f2da7be elementor-widget elementor-widget-image\" data-id=\"f2da7be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"38\" height=\"38\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-14-1.svg\" class=\"attachment-full size-full wp-image-16134\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fc879c elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"8fc879c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >CUSTOMER SATISFACTION<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-374e8d0 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"374e8d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">Improved from 12th to 93rd percentile<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"6\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-afb72e1 e-con-full e-flex e-con e-child\" data-id=\"afb72e1\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-cf45968 e-con-full e-flex e-con e-child\" data-id=\"cf45968\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-cdeebbd elementor-widget elementor-widget-image\" data-id=\"cdeebbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"41\" height=\"41\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-15-1.svg\" class=\"attachment-full size-full wp-image-16135\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9875e7 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"e9875e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >NEW HIRE PRODUCTIVITY<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e62840 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"1e62840\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">6 weeks vs 6 months industry standard<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"7\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f32ea3 e-con-full e-flex e-con e-child\" data-id=\"4f32ea3\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-b365c10 e-con-full e-flex e-con e-child\" data-id=\"b365c10\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-50056be elementor-widget elementor-widget-image\" data-id=\"50056be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-16-1.svg\" class=\"attachment-full size-full wp-image-16136\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76a0f9c elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"76a0f9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >NPS IMPROVEMENT<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0741204 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"0741204\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">Increased from low 60s to high 80s in under 1 year<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1605b6f e-flex e-con-boxed e-con e-parent\" data-id=\"1605b6f\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-35e1fe2 e-con-full e-flex e-con e-child\" data-id=\"35e1fe2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-2ea26ff e-con-full e-flex e-con e-child\" data-id=\"2ea26ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-a6a4105 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"a6a4105\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >How Align Customer Service Training Works for NZ Organisations<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f79546f elementor-widget elementor-widget-text-editor\" data-id=\"f79546f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Align Customer Service Training isn&#8217;t a one-day workshop people forget by Friday. It&#8217;s a structured behaviour-change programme delivered in a way that makes better service habits stick, not just short-term enthusiasm. <\/p><p> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40def05 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"40def05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0,0,256,256\" width=\"480px\" height=\"480px\" fill-rule=\"nonzero\"><g fill=\"#b9d753\" fill-rule=\"nonzero\" stroke=\"none\" stroke-width=\"1\" stroke-linecap=\"butt\" stroke-linejoin=\"miter\" stroke-miterlimit=\"10\" stroke-dasharray=\"\" stroke-dashoffset=\"0\" font-family=\"none\" font-weight=\"none\" font-size=\"none\" text-anchor=\"none\" style=\"mix-blend-mode: normal\"><g transform=\"scale(5.33333,5.33333)\"><path d=\"M45,24c0,11.58 -9.421,21 -21,21c-11.579,0 -21,-9.42 -21,-21c0,-11.58 9.421,-21 21,-21c11.579,0 21,9.42 21,21zM22.643,32.99c0.273,-0.039 0.519,-0.19 0.677,-0.417l10.5,-15c0.316,-0.452 0.207,-1.076 -0.246,-1.393c-0.452,-0.316 -1.076,-0.208 -1.393,0.246l-9.889,14.126l-6.667,-5.334c-0.432,-0.345 -1.06,-0.274 -1.406,0.156c-0.345,0.431 -0.274,1.061 0.156,1.405l7.5,6c0.179,0.145 0.399,0.221 0.625,0.221c0.047,0 0.095,-0.003 0.143,-0.01z\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Face-to-face or virtual workshops that are practical, engaging, and immediately applicable. No theory for the sake of it. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0,0,256,256\" width=\"480px\" height=\"480px\" fill-rule=\"nonzero\"><g fill=\"#b9d753\" fill-rule=\"nonzero\" stroke=\"none\" stroke-width=\"1\" stroke-linecap=\"butt\" stroke-linejoin=\"miter\" stroke-miterlimit=\"10\" stroke-dasharray=\"\" stroke-dashoffset=\"0\" font-family=\"none\" font-weight=\"none\" font-size=\"none\" text-anchor=\"none\" style=\"mix-blend-mode: normal\"><g transform=\"scale(5.33333,5.33333)\"><path d=\"M45,24c0,11.58 -9.421,21 -21,21c-11.579,0 -21,-9.42 -21,-21c0,-11.58 9.421,-21 21,-21c11.579,0 21,9.42 21,21zM22.643,32.99c0.273,-0.039 0.519,-0.19 0.677,-0.417l10.5,-15c0.316,-0.452 0.207,-1.076 -0.246,-1.393c-0.452,-0.316 -1.076,-0.208 -1.393,0.246l-9.889,14.126l-6.667,-5.334c-0.432,-0.345 -1.06,-0.274 -1.406,0.156c-0.345,0.431 -0.274,1.061 0.156,1.405l7.5,6c0.179,0.145 0.399,0.221 0.625,0.221c0.047,0 0.095,-0.003 0.143,-0.01z\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Real-world scenarios drawn from your industry so your team practises on situations they actually face.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0,0,256,256\" width=\"480px\" height=\"480px\" fill-rule=\"nonzero\"><g fill=\"#b9d753\" fill-rule=\"nonzero\" stroke=\"none\" stroke-width=\"1\" stroke-linecap=\"butt\" stroke-linejoin=\"miter\" stroke-miterlimit=\"10\" stroke-dasharray=\"\" stroke-dashoffset=\"0\" font-family=\"none\" font-weight=\"none\" font-size=\"none\" text-anchor=\"none\" style=\"mix-blend-mode: normal\"><g transform=\"scale(5.33333,5.33333)\"><path d=\"M45,24c0,11.58 -9.421,21 -21,21c-11.579,0 -21,-9.42 -21,-21c0,-11.58 9.421,-21 21,-21c11.579,0 21,9.42 21,21zM22.643,32.99c0.273,-0.039 0.519,-0.19 0.677,-0.417l10.5,-15c0.316,-0.452 0.207,-1.076 -0.246,-1.393c-0.452,-0.316 -1.076,-0.208 -1.393,0.246l-9.889,14.126l-6.667,-5.334c-0.432,-0.345 -1.06,-0.274 -1.406,0.156c-0.345,0.431 -0.274,1.061 0.156,1.405l7.5,6c0.179,0.145 0.399,0.221 0.625,0.221c0.047,0 0.095,-0.003 0.143,-0.01z\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Dedicated manager coaching so leaders reinforce the right behaviours long after the programme ends.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0,0,256,256\" width=\"480px\" height=\"480px\" fill-rule=\"nonzero\"><g fill=\"#b9d753\" fill-rule=\"nonzero\" stroke=\"none\" stroke-width=\"1\" stroke-linecap=\"butt\" stroke-linejoin=\"miter\" stroke-miterlimit=\"10\" stroke-dasharray=\"\" stroke-dashoffset=\"0\" font-family=\"none\" font-weight=\"none\" font-size=\"none\" text-anchor=\"none\" style=\"mix-blend-mode: normal\"><g transform=\"scale(5.33333,5.33333)\"><path d=\"M45,24c0,11.58 -9.421,21 -21,21c-11.579,0 -21,-9.42 -21,-21c0,-11.58 9.421,-21 21,-21c11.579,0 21,9.42 21,21zM22.643,32.99c0.273,-0.039 0.519,-0.19 0.677,-0.417l10.5,-15c0.316,-0.452 0.207,-1.076 -0.246,-1.393c-0.452,-0.316 -1.076,-0.208 -1.393,0.246l-9.889,14.126l-6.667,-5.334c-0.432,-0.345 -1.06,-0.274 -1.406,0.156c-0.345,0.431 -0.274,1.061 0.156,1.405l7.5,6c0.179,0.145 0.399,0.221 0.625,0.221c0.047,0 0.095,-0.003 0.143,-0.01z\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Built to integrate with your CRM and performance metrics so you can track behaviour change and commercial impact.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0,0,256,256\" width=\"480px\" height=\"480px\" fill-rule=\"nonzero\"><g fill=\"#b9d753\" fill-rule=\"nonzero\" stroke=\"none\" stroke-width=\"1\" stroke-linecap=\"butt\" stroke-linejoin=\"miter\" stroke-miterlimit=\"10\" stroke-dasharray=\"\" stroke-dashoffset=\"0\" font-family=\"none\" font-weight=\"none\" font-size=\"none\" text-anchor=\"none\" style=\"mix-blend-mode: normal\"><g transform=\"scale(5.33333,5.33333)\"><path d=\"M45,24c0,11.58 -9.421,21 -21,21c-11.579,0 -21,-9.42 -21,-21c0,-11.58 9.421,-21 21,-21c11.579,0 21,9.42 21,21zM22.643,32.99c0.273,-0.039 0.519,-0.19 0.677,-0.417l10.5,-15c0.316,-0.452 0.207,-1.076 -0.246,-1.393c-0.452,-0.316 -1.076,-0.208 -1.393,0.246l-9.889,14.126l-6.667,-5.334c-0.432,-0.345 -1.06,-0.274 -1.406,0.156c-0.345,0.431 -0.274,1.061 0.156,1.405l7.5,6c0.179,0.145 0.399,0.221 0.625,0.221c0.047,0 0.095,-0.003 0.143,-0.01z\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ongoing support to embed learning and sustain performance improvement over time.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e7c15f elementor-widget elementor-widget-text-editor\" data-id=\"4e7c15f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Each delivery pathway ensures practical application beyond the workshop so skills translate into sustained performance improvement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a9f3431 e-flex e-con-boxed e-con e-parent\" data-id=\"a9f3431\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-2a500a6 e-con-full e-flex e-con e-child\" data-id=\"2a500a6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-29bc3a0 e-con-full e-flex e-con e-child\" data-id=\"29bc3a0\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-c28a068 e-con-full e-flex e-con e-child\" data-id=\"c28a068\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-7860114 e-con-full e-flex e-con e-child\" data-id=\"7860114\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7e1d5 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"2a7e1d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >What Makes Align Service Different<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43dfec6 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"43dfec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Most training delivers knowledge. Align Customer Service Training delivers behaviour change. Rather than a generic workshop, your team leaves with a structured, repeatable approach to every customer interaction that doesn't depend on individual personality or experience.  <\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09b4481 elementor-align-justify elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"09b4481\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a Free Discovery Call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcbc5be elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"bcbc5be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1040\" height=\"984\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Why-Align-Training-Works-1.png\" class=\"attachment-full size-full wp-image-16992\" alt=\"\" srcset=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Why-Align-Training-Works-1.png 1040w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Why-Align-Training-Works-1-1024x969.png 1024w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Why-Align-Training-Works-1-768x727.png 768w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Why-Align-Training-Works-1-640x606.png 640w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Why-Align-Training-Works-1-400x378.png 400w\" sizes=\"(max-width: 1040px) 100vw, 1040px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e7f9bd e-con-full e-flex e-con e-child\" data-id=\"4e7f9bd\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-2efc43c e-con-full e-flex e-con e-child\" data-id=\"2efc43c\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-e27a25f e-con-full e-flex e-con e-child\" data-id=\"e27a25f\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-2d6480f elementor-widget elementor-widget-image\" data-id=\"2d6480f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608560-1.png\" class=\"attachment-large size-large wp-image-16993\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-068d0b8 e-con-full e-flex e-con e-child\" data-id=\"068d0b8\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-40d02cc elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"40d02cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 9px;\">A structured approach to every interaction<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\"><p>Gives every team member a clear, repeatable framework so quality of service isn't left to chance or personality.<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3953dbf e-con-full e-flex e-con e-child\" data-id=\"3953dbf\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-e375cfe e-con-full e-flex e-con e-child\" data-id=\"e375cfe\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-d35b9b4 elementor-widget elementor-widget-image\" data-id=\"d35b9b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608561-1.png\" class=\"attachment-large size-large wp-image-16994\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0dbbe9 e-con-full e-flex e-con e-child\" data-id=\"c0dbbe9\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6133311 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"6133311\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 9px;\">Tailored to your business and industry<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\"><p>Every element of the programme is tied to real customer scenarios from your environment, so learning is immediately relevant and applicable.<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ef7753 e-con-full e-flex e-con e-child\" data-id=\"3ef7753\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-866fc6a e-con-full e-flex e-con e-child\" data-id=\"866fc6a\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3a7d35f elementor-widget elementor-widget-image\" data-id=\"3a7d35f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608562-1.png\" class=\"attachment-large size-large wp-image-16995\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4637cc e-con-full e-flex e-con e-child\" data-id=\"d4637cc\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-21a0ef0 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"21a0ef0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 9px;\">Built-in reinforcement and coaching<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\"><p>Reinforcement is embedded in the programme, not bolted on afterwards, so learning sticks and behaviours change.<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a5ae65 e-con-full e-flex e-con e-child\" data-id=\"5a5ae65\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-481ea96 e-con-full e-flex e-con e-child\" data-id=\"481ea96\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-b703a48 elementor-widget elementor-widget-image\" data-id=\"b703a48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608563-1.png\" class=\"attachment-large size-large wp-image-16996\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0be327b e-con-full e-flex e-con e-child\" data-id=\"0be327b\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-01d1f65 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"01d1f65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 9px;\">Designed for New Zealand businesses<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\"><p>Designed specifically for New Zealand business contexts, including the relationships, the industries, and the way New Zealand customers and teams actually communicate.<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0725b1d elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"0725b1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>This creates consistency, accountability, and improved customer experience across your entire team.<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26a5e7e e-flex e-con-boxed e-con e-parent\" data-id=\"26a5e7e\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-ca46856 elementor-widget elementor-widget-shortcode\" data-id=\"ca46856\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"16392\" class=\"elementor elementor-16392 elementor-16002 elementor-16002\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9217d25 e-con-full e-flex e-con e-parent\" data-id=\"9217d25\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-172381f elementor-widget__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"172381f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Testimonials<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bf9c2b elementor-widget elementor-widget-alpus-nested-slider\" data-id=\"5bf9c2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides&quot;:[{&quot;_id&quot;:&quot;8866add&quot;,&quot;background_background&quot;:&quot;&quot;,&quot;background_color&quot;:null,&quot;background_color_b&quot;:null,&quot;background_image&quot;:null,&quot;background_video_link&quot;:null,&quot;background_video_start&quot;:null,&quot;background_video_end&quot;:null,&quot;background_play_once&quot;:null,&quot;background_play_on_mobile&quot;:null,&quot;background_privacy_mode&quot;:null,&quot;background_slideshow_gallery&quot;:null,&quot;background_slideshow_loop&quot;:null,&quot;background_slideshow_slide_duration&quot;:null,&quot;background_slideshow_slide_transition&quot;:null,&quot;background_slideshow_transition_duration&quot;:null,&quot;background_slideshow_lazyload&quot;:null,&quot;background_slideshow_ken_burns&quot;:null,&quot;background_slideshow_ken_burns_zoom_direction&quot;:null},{&quot;_id&quot;:&quot;44b9bc2&quot;,&quot;background_background&quot;:&quot;&quot;,&quot;background_color&quot;:null,&quot;background_color_b&quot;:null,&quot;background_image&quot;:null,&quot;background_video_link&quot;:null,&quot;background_video_start&quot;:null,&quot;background_video_end&quot;:null,&quot;background_play_once&quot;:null,&quot;background_play_on_mobile&quot;:null,&quot;background_privacy_mode&quot;:null,&quot;background_slideshow_gallery&quot;:null,&quot;background_slideshow_loop&quot;:null,&quot;background_slideshow_slide_duration&quot;:null,&quot;background_slideshow_slide_transition&quot;:null,&quot;background_slideshow_transition_duration&quot;:null,&quot;background_slideshow_lazyload&quot;:null,&quot;background_slideshow_ken_burns&quot;:null,&quot;background_slideshow_ken_burns_zoom_direction&quot;:null},{&quot;_id&quot;:&quot;a6809c5&quot;,&quot;background_background&quot;:&quot;&quot;,&quot;background_color&quot;:null,&quot;background_color_b&quot;:null,&quot;background_image&quot;:null,&quot;background_video_link&quot;:null,&quot;background_video_start&quot;:null,&quot;background_video_end&quot;:null,&quot;background_play_once&quot;:null,&quot;background_play_on_mobile&quot;:null,&quot;background_privacy_mode&quot;:null,&quot;background_slideshow_gallery&quot;:null,&quot;background_slideshow_loop&quot;:null,&quot;background_slideshow_slide_duration&quot;:null,&quot;background_slideshow_slide_transition&quot;:null,&quot;background_slideshow_transition_duration&quot;:null,&quot;background_slideshow_lazyload&quot;:null,&quot;background_slideshow_ken_burns&quot;:null,&quot;background_slideshow_ken_burns_zoom_direction&quot;:null},{&quot;_id&quot;:&quot;c498499&quot;,&quot;background_background&quot;:&quot;&quot;,&quot;background_color&quot;:null,&quot;background_color_b&quot;:null,&quot;background_image&quot;:null,&quot;background_video_link&quot;:null,&quot;background_video_start&quot;:null,&quot;background_video_end&quot;:null,&quot;background_play_once&quot;:null,&quot;background_play_on_mobile&quot;:null,&quot;background_privacy_mode&quot;:null,&quot;background_slideshow_gallery&quot;:null,&quot;background_slideshow_loop&quot;:null,&quot;background_slideshow_slide_duration&quot;:null,&quot;background_slideshow_slide_transition&quot;:null,&quot;background_slideshow_transition_duration&quot;:null,&quot;background_slideshow_lazyload&quot;:null,&quot;background_slideshow_ken_burns&quot;:null,&quot;background_slideshow_ken_burns_zoom_direction&quot;:null},{&quot;_id&quot;:&quot;d2a1d01&quot;,&quot;background_background&quot;:&quot;&quot;,&quot;background_color&quot;:null,&quot;background_color_b&quot;:null,&quot;background_image&quot;:null,&quot;background_video_link&quot;:null,&quot;background_video_start&quot;:null,&quot;background_video_end&quot;:null,&quot;background_play_once&quot;:null,&quot;background_play_on_mobile&quot;:null,&quot;background_privacy_mode&quot;:null,&quot;background_slideshow_gallery&quot;:null,&quot;background_slideshow_loop&quot;:null,&quot;background_slideshow_slide_duration&quot;:null,&quot;background_slideshow_slide_transition&quot;:null,&quot;background_slideshow_transition_duration&quot;:null,&quot;background_slideshow_lazyload&quot;:null,&quot;background_slideshow_ken_burns&quot;:null,&quot;background_slideshow_ken_burns_zoom_direction&quot;:null},{&quot;_id&quot;:&quot;6be68ba&quot;,&quot;background_background&quot;:&quot;&quot;,&quot;background_color&quot;:null,&quot;background_color_b&quot;:null,&quot;background_image&quot;:null,&quot;background_video_link&quot;:null,&quot;background_video_start&quot;:null,&quot;background_video_end&quot;:null,&quot;background_play_once&quot;:null,&quot;background_play_on_mobile&quot;:null,&quot;background_privacy_mode&quot;:null,&quot;background_slideshow_gallery&quot;:null,&quot;background_slideshow_loop&quot;:null,&quot;background_slideshow_slide_duration&quot;:null,&quot;background_slideshow_slide_transition&quot;:null,&quot;background_slideshow_transition_duration&quot;:null,&quot;background_slideshow_lazyload&quot;:null,&quot;background_slideshow_ke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:500}\" data-widget_type=\"alpus-nested-slider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\r\n\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper swiper-flickity\" dir=\"ltr\">\r\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides alpus-nested-slider\">\r\n\t\t\t\t\t<div class=\"swiper-slide elementor-repeater-item-8866add\"><div class=\"elementor-element elementor-element-b6fcae6 e-con-full e-flex e-con e-child\" data-id=\"b6fcae6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-7cd44b4 elementor-widget elementor-widget-eael-testimonial\" data-id=\"7cd44b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-7cd44b4\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3>Honeycomb Construction<\/h3><p>&#8220;I am a small business owner. I have been in business since 2017 with no sales training. I went on the Align Selling Sales Training Course in June 2023 and couldn\u2019t recommend it enough. Within the duration of the course, I have gone from closing 11 deals per month to 19!    They have a simple and effective sales process that works for beginners to veterans. <\/p><p>By changing the way I think about sales, I\u2019ve also tailored my approach to each customer because of this course. Even my wife commented on how my sales calls have dramatically changed! Kicking myself for not going sooner with the thought of those lost customers. Very impressed and highly recommend to small\/ medium business owners!&#8221;   <\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"813\" height=\"813\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-1.jpg\" class=\"attachment-full size-full wp-image-16630\" alt=\"\" srcset=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-1.jpg 813w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-1-768x768.jpg 768w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-1-640x640.jpg 640w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-1-400x400.jpg 400w\" sizes=\"(max-width: 813px) 100vw, 813px\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">William Lin<\/p><p class=\"eael-testimonial-user-company\">Managing Director, Honeycomb Construction<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58df40e elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"58df40e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-44b9bc2\"><div class=\"elementor-element elementor-element-7f57935 e-con-full e-flex e-con e-child\" data-id=\"7f57935\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-1821661 elementor-widget elementor-widget-eael-testimonial\" data-id=\"1821661\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-1821661\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Coaching<\/strong><\/h3><p>&#8220;A highlight of the leadership programme was Align Coaching that gave me a greater belief in my own leadership style. It has also helped me think about how I can adapt that to my team members. <\/p><p>We did one-on-one coaching with team members alongside strategic planning [as part of the programme], which helped us make work and personal goals for people. It was full-on, but I ended up with a new belief in my team. Everything works so much better once you have engagement.  <\/p><p>The coaching aspect was fantastic \u2013 that was a highlight for me. You learn about coaching your team, but a big part of that is about learning about personality styles and looking deep into yourself to understand your own leadership style. I learned I was good at what I did and it gave me skills to become better.&#8221;  <\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-12-1.svg\" class=\"attachment-full size-full wp-image-16090\" alt=\"\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">Carolyn Ferrall<\/p><p class=\"eael-testimonial-user-company\">CEO, Total Cover, Outdoor Cover \u2013 Shade &amp; Awnings<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ba74ed elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"0ba74ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-a6809c5\"><div class=\"elementor-element elementor-element-aaef2eb e-con-full e-flex e-con e-child\" data-id=\"aaef2eb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-835943c elementor-widget elementor-widget-eael-testimonial\" data-id=\"835943c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-835943c\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Coaching Training<\/strong><\/h3><p>&#8220;I have never, ever had a staff member participate in work-based training and so positively rave about it!!! We now have all of our Facilitators very keen to receive similar training. A particular challenge for Facilitators is managing staff who are generally part-time, mostly working independently and very little face to face connection with their manager let alone colleagues or anyone else in the company. The skills developed through your training positions managers very well to be effective in this situation.&#8221;<\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/cropped-New-Zealand-Health-Group-Vertical-Colour-1.png\" class=\"attachment-full size-full wp-image-16631\" alt=\"\" srcset=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/cropped-New-Zealand-Health-Group-Vertical-Colour-1.png 512w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/cropped-New-Zealand-Health-Group-Vertical-Colour-1-400x400.png 400w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">Karen Wilton<\/p><p class=\"eael-testimonial-user-company\">Systems Transformation Manager, NZ Health Group Healthcare<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a4525a elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"0a4525a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-c498499\"><div class=\"elementor-element elementor-element-4010947 e-con-full e-flex e-con e-child\" data-id=\"4010947\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-64593ba elementor-widget elementor-widget-eael-testimonial\" data-id=\"64593ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-64593ba\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Sales Training<\/strong><\/h3><p>&#8220;Across Australasia, the program at end of Q1 delivered a preliminary:<\/p><ul><li>ROI of 311%<\/li><li>Gross Margin of 35%,<\/li><li>exceeding its Gross Margin hurdle of 10%.<\/li><li>Pipeline Increases: Sales Calls 51%, Client Visits 34%, New Jobs 55%<\/li><\/ul><p>Hudson changed ownership, rebranded and re-introduced the sales training programme to achieve the following goals:<\/p><ol><li>A consistent customer focused conversation across the Australasian offices.<\/li><li>Enhanced business consulting capability for recruitment and HR consultants.<\/li><li>10% increase in revenue.<\/li><\/ol><p>Implementation: 23 managers certified to conduct the programs inhouse for 300 consultants.&#8221;<\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"69\" height=\"70\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/logo-4.png\" class=\"attachment-full size-full wp-image-16632\" alt=\"\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">Michael Rolik<\/p><p class=\"eael-testimonial-user-company\">Learning &amp; Organisational Development Manager, Hudson. Recruitment <\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54eb922 elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"54eb922\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-d2a1d01\"><div class=\"elementor-element elementor-element-c514b13 e-con-full e-flex e-con e-child\" data-id=\"c514b13\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-2b0f738 elementor-widget elementor-widget-eael-testimonial\" data-id=\"2b0f738\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-2b0f738\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Sales Training<\/strong><\/h3><p>&#8220;We are in the final stages of rolling out our new CRM, and I am really proud of the end product which has our sales framework prompts throughout. In addition, we plan on launching the PolyNovo Playbook and running a pre-call planning workshop at our Half Year Meeting next week. Thanks to you, all of that is now possible!&#8221;<\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"486\" height=\"104\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/images-removebg-preview-1.png\" class=\"attachment-full size-full wp-image-16633\" alt=\"\" srcset=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/images-removebg-preview-1.png 486w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/images-removebg-preview-1-400x86.png 400w\" sizes=\"(max-width: 486px) 100vw, 486px\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">Valerie Young<\/p><p class=\"eael-testimonial-user-company\">Sales Director PolyNovo Healthcare<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa34072 elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"fa34072\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-6be68ba\"><div class=\"elementor-element elementor-element-e1f93ff e-con-full e-flex e-con e-child\" data-id=\"e1f93ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-a05acf9 elementor-widget elementor-widget-eael-testimonial\" data-id=\"a05acf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-a05acf9\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Sales Training<\/strong><\/h3><p>&#8220;For anyone in sales, who wants to increase business while building enduring relationships with their clients, I recommend investing in yourself by attending the next Align Selling sales course.<br>They delivered a sales process blueprint that was simple to follow and provided me with a 263% ROI within a matter of weeks. It was as easy as breathing. <\/p><p>The course is run in small groups of like-minded people, in a safe and collaborative environment. I sat with initial sceptics, who finished the course, proud to be sales professionals.&#8221; <\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"67\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/CCL-Logo.png-e1770701579619-1.webp\" class=\"attachment-full size-full wp-image-16634\" alt=\"\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">John Milner<\/p><p class=\"eael-testimonial-user-company\">Managing Director, Collaborative Consulting, Finance.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa8196a elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"aa8196a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-820f2e8\"><div class=\"elementor-element elementor-element-a6605f3 e-con-full e-flex e-con e-child\" data-id=\"a6605f3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-68753bc elementor-widget elementor-widget-eael-testimonial\" data-id=\"68753bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-68753bc\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Customised Training<\/strong><\/h3><p>&#8220;Megan from Align Training was engaging and very interested in delivering the right training to suit our company&#8217;s specific needs. Highly recommend their services and will definitely be using them again in the future.&#8221;<\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"255\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Rose_Nav_Logo-1.png\" class=\"attachment-full size-full wp-image-16635\" alt=\"\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">Rachel Beechey<\/p><p class=\"eael-testimonial-user-company\">Director, Rose\u2019s Alteration.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e5b092 elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"5e5b092\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-245eeaa\"><div class=\"elementor-element elementor-element-a083791 e-con-full e-flex e-con e-child\" data-id=\"a083791\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-a62775b elementor-widget elementor-widget-eael-testimonial\" data-id=\"a62775b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-a62775b\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Sales Training<\/strong><\/h3><p>&#8220;Fantastic programme. Megan and Luke from Align Training genuinely care and make the tools easy to apply in real conversations. I\u2019ve already seen a big lift in how I build trust and create value. I highly recommend it.&#8221;<\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-12-1.svg\" class=\"attachment-full size-full wp-image-16090\" alt=\"\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">Ben<\/p><p class=\"eael-testimonial-user-company\">Senior Lending Manager at a Financial Services Company<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5229d9c elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"5229d9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-b490892\"><div class=\"elementor-element elementor-element-65830b7 e-con-full e-flex e-con e-child\" data-id=\"65830b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-f8ec383 elementor-widget elementor-widget-eael-testimonial\" data-id=\"f8ec383\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-f8ec383\" class=\"eael-testimonial-item clearfix testimonial-avatar-rounded content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Coaching Training<\/strong><\/h3><p>&#8220;We see the Coaching course as an essential tool for helping develop and grow employees and managers in the company. This is not only about growth as an employee but also to help them grow as an individual, as it teaches so many skills about how to believe in oneself as well as in others. <\/p><p>Personally, it changed my mindset to see more potential in people. Everyone has ended up exceeding my expectations and many have moved up the ladder to take on more responsibility and become supervisors themselves. <\/p><p>The skills also carry on outside of work and helped me achieve goals by having tools to navigate the busyness of life and find solutions that actually work to achieve my goals.<\/p><p>I would strongly recommend this course to employers and employees as well as even individuals looking to grow themselves. Thank you to all the leaders and facilitators at the Coaching Course, it is greatly appreciated.\u201d <\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"69\" height=\"70\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/logo-2-1.png\" class=\"attachment-full size-full wp-image-16636\" alt=\"\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">HarryIutoi-Tauafiafi<\/p><p class=\"eael-testimonial-user-company\">Manager, C-Tech Ltd, Manufacturing.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0034b52 elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"0034b52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-d1d0836\"><div class=\"elementor-element elementor-element-48029d7 e-con-full e-flex e-con e-child\" data-id=\"48029d7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-fedf389 elementor-widget elementor-widget-eael-testimonial\" data-id=\"fedf389\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-fedf389\" class=\"eael-testimonial-item clearfix testimonial-avatar-rounded content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Sales Training<\/strong><\/h3><p>&#8220;I completed the Sales training course through Align Training recently, thoroughly enjoyed it. Great content &#8211; walked away with a huge amount of knowledge, sales confidence and a bunch of ways to improve our sales approach and process.<br>Thanks Megan and Luke &#8211; will be back for other course in the future for sure.&#8221; <\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"69\" height=\"70\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/logo-3-1.png\" class=\"attachment-full size-full wp-image-16637\" alt=\"\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">Jordan Statham<\/p><p class=\"eael-testimonial-user-company\">Managing Director, The Conduction Company, Electrical.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fc2d71 elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"3fc2d71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-6c8cf9a\"><div class=\"elementor-element elementor-element-3b18cf0 e-con-full e-flex e-con e-child\" data-id=\"3b18cf0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-39a8079 elementor-widget elementor-widget-eael-testimonial\" data-id=\"39a8079\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-39a8079\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Sales Training<\/strong><\/h3><p>&#8220;Fantastic facilitators! Would recommend to anyone looking for some structure in the sales process.&#8221;<\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"180\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Acumen_Logo_NO_BYLINE_RGB.original.width-300-1.png\" class=\"attachment-full size-full wp-image-16638\" alt=\"\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">Desmond Nash<\/p><p class=\"eael-testimonial-user-company\">Group Account Director, Acumen, PR and Media.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8814362 elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"8814362\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7751a09e e-flex e-con-boxed e-con e-parent\" data-id=\"7751a09e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-7fe81c95 e-con-full e-flex e-con e-child\" data-id=\"7fe81c95\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-78567dba e-con-full e-flex e-con e-child\" data-id=\"78567dba\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-b315c63 e-con-full e-flex e-con e-child\" data-id=\"b315c63\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-453ffbc2 elementor-widget-mobile__width-inherit elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"453ffbc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >Your Competitors Aren't Standing Still. Neither Should You. <\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e7a2f5d elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"5e7a2f5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Let\u2019s talk about where your team is now, where you want them to be, and what it will take to close that gap. Book a free discovery call with one of our training specialists. No obligation, just a straight conversation.  <\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99de3c9 e-con-full e-flex e-con e-child\" data-id=\"99de3c9\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-2584a296 elementor-align-justify elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"2584a296\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"14\" viewBox=\"0 0 15 14\" fill=\"none\"><path d=\"M14.3578 10.9038V1.15376C14.3578 0.954844 14.2788 0.764078 14.1382 0.623425C13.9975 0.482773 13.8068 0.403756 13.6078 0.403756H3.85784C3.65893 0.403756 3.46816 0.482773 3.32751 0.623425C3.18686 0.764078 3.10784 0.954844 3.10784 1.15376C3.10784 1.35267 3.18686 1.54343 3.32751 1.68409C3.46816 1.82474 3.65893 1.90376 3.85784 1.90376H11.7975L1.07721 12.6231C0.936483 12.7639 0.857422 12.9547 0.857422 13.1538C0.857422 13.3528 0.936483 13.5437 1.07721 13.6844C1.21794 13.8251 1.40882 13.9042 1.60784 13.9042C1.80686 13.9042 1.99773 13.8251 2.13846 13.6844L12.8578 2.96407V10.9038C12.8578 11.1027 12.9369 11.2934 13.0775 11.4341C13.2182 11.5747 13.4089 11.6538 13.6078 11.6538C13.8068 11.6538 13.9975 11.5747 14.1382 11.4341C14.2788 11.2934 14.3578 11.1027 14.3578 10.9038Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book Your Free Discovery Call Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6fbed01 e-flex e-con-boxed e-con e-parent\" data-id=\"6fbed01\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-94c55e2 e-con-full e-flex e-con e-child\" data-id=\"94c55e2\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-124b6c53 e-con-full e-flex e-con e-child\" data-id=\"124b6c53\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-371386d elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"371386d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >Frequently Asked Questions<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5189a05e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5189a05e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-160b89b9 e-con-full e-flex e-con e-child\" data-id=\"160b89b9\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-2b2dc3a8 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"2b2dc3a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Helping startups and small businesses simplify processes, optimise performance, and scale with confidence<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18e1abed e-flex e-con-boxed e-con e-parent\" data-id=\"18e1abed\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-57d61ec elementor-widget elementor-widget-shortcode\" data-id=\"57d61ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">  <div class=\"acf-faq-wrap\">\r\n\r\n    <!-- DESKTOP -->\r\n    <div class=\"acf-faq-desktop\">\r\n      <div class=\"acf-faq-left\">\r\n                  <button class=\"acf-faq-item is-active\" data-acf-faq-btn data-index=\"0\">\r\n            <span>Who should attend these programmes?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n                  <button class=\"acf-faq-item \" data-acf-faq-btn data-index=\"1\">\r\n            <span>How are the programmes delivered?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n                  <button class=\"acf-faq-item \" data-acf-faq-btn data-index=\"2\">\r\n            <span>How do you measure the success of your customer service training programmes?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n              <\/div>\r\n\r\n      <div class=\"acf-faq-right\">\r\n                  <div class=\"acf-faq-panel is-active\" data-acf-faq-panel data-index=\"0\">\r\n            <div class=\"acf-faq-answer\"><p>Our programmes are designed for customer service representatives, account managers, support staff, and any employee who interacts with customers. We also offer a dedicated program for customer service managers and leaders. <\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n                  <div class=\"acf-faq-panel \" data-acf-faq-panel data-index=\"1\">\r\n            <div class=\"acf-faq-answer\"><p>We offer flexible delivery options, including in-person workshops at your location, virtual workshops, and a blended approach that combines online learning with in-person coaching.<\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n                  <div class=\"acf-faq-panel \" data-acf-faq-panel data-index=\"2\">\r\n            <div class=\"acf-faq-answer\"><p>We use a range of metrics to measure success, including customer satisfaction (CSAT), Net Promoter Score (NPS), and customer retention rates. We also track the adoption and use of the A.L.I.G.N. framework through ongoing feedback and coaching. <\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n              <\/div>\r\n    <\/div>\r\n\r\n    <!-- MOBILE -->\r\n    <div class=\"acf-faq-mobile\">\r\n              <div class=\"acf-faq-acc-item\">\r\n          <button class=\"acf-faq-acc-btn\">\r\n            <span>Who should attend these programmes?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n          <div class=\"acf-faq-acc-panel\">\r\n            <div class=\"acf-faq-answer\"><p>Our programmes are designed for customer service representatives, account managers, support staff, and any employee who interacts with customers. We also offer a dedicated program for customer service managers and leaders. <\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n        <\/div>\r\n              <div class=\"acf-faq-acc-item\">\r\n          <button class=\"acf-faq-acc-btn\">\r\n            <span>How are the programmes delivered?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n          <div class=\"acf-faq-acc-panel\">\r\n            <div class=\"acf-faq-answer\"><p>We offer flexible delivery options, including in-person workshops at your location, virtual workshops, and a blended approach that combines online learning with in-person coaching.<\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n        <\/div>\r\n              <div class=\"acf-faq-acc-item\">\r\n          <button class=\"acf-faq-acc-btn\">\r\n            <span>How do you measure the success of your customer service training programmes?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n          <div class=\"acf-faq-acc-panel\">\r\n            <div class=\"acf-faq-answer\"><p>We use a range of metrics to measure success, including customer satisfaction (CSAT), Net Promoter Score (NPS), and customer retention rates. We also track the adoption and use of the A.L.I.G.N. framework through ongoing feedback and coaching. <\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n        <\/div>\r\n          <\/div>\r\n\r\n  <\/div>\r\n  <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Most customer service issues don&#8217;t stem from bad intentions. They stem from poor habits, unclear standards, and a lack of practical tools. Align Customer Service Training gives your team a structured, repeatable approach to handling every customer interaction with confidence, consistency, and care. Book a Free Discovery Call Built for How New Zealand Businesses Actually [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":14167,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14294","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Training | Align Training<\/title>\n<meta name=\"description\" content=\"Elevate your customer service with Align Training&#039;s proven programmes. Build loyalty, improve satisfaction, and drive growth. Book a free discovery call.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aligntraining.com\/au\/training-programmes\/customer-service-training\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Training | Align Training\" \/>\n<meta property=\"og:description\" content=\"Elevate your customer service with Align Training&#039;s proven programmes. Build loyalty, improve satisfaction, and drive growth. 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