{"id":14310,"date":"2026-01-14T08:57:32","date_gmt":"2026-01-14T08:57:32","guid":{"rendered":"https:\/\/cu2kwijswe.wpdns.site\/training-programs\/training-for-customer-facing-teams\/"},"modified":"2026-05-18T01:05:20","modified_gmt":"2026-05-18T01:05:20","slug":"training-for-customer-facing-teams","status":"publish","type":"page","link":"https:\/\/aligntraining.com\/au\/training-programmes\/training-for-customer-facing-teams\/","title":{"rendered":"Training for Customer-Facing Teams"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14310\" class=\"elementor elementor-14310 elementor-8538\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5229615 e-flex e-con-boxed e-con e-parent\" data-id=\"5229615\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-c1a238c e-con-full e-flex e-con e-child\" data-id=\"c1a238c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3dcc94d elementor-widget elementor-widget-breadcrumbs\" data-id=\"3dcc94d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span class=\"yoast-breadcrumbs\"><span><a href=\"https:\/\/aligntraining.com\/au\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-115ea99 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"115ea99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h1   >Customer Service Training That Creates Customers for Life.<\/h1><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-444a967 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"444a967\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2   >Practical, people-centred service training built on the A.L.I.G.N. framework, designed for customer-facing teams across New Zealand.<\/h2><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed939fa elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"ed939fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Align Training teaches your people how to think, how to listen, and how to genuinely help, so every customer interaction builds trust, resolves issues, and deepens loyalty.<\/p><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ef0820 elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"9ef0820\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M19.4887 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class=\"elementor-element elementor-element-5c0a455 e-con-full e-flex e-con e-child\" data-id=\"5c0a455\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-377b519 e-flex e-con-boxed e-con e-parent\" data-id=\"377b519\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-41a3727 e-con-full e-flex e-con e-child\" data-id=\"41a3727\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-d6e8807 e-con-full e-flex e-con e-child\" data-id=\"d6e8807\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-c6eaccf elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"c6eaccf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >Customer Service Training Built Around Your Customer, not a Checklist<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ddad1e e-con-full e-flex e-con e-child\" data-id=\"2ddad1e\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-f0bf45b elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"f0bf45b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Most frontline teams underperform not because they lack effort, but because they lack a consistent, repeatable approach to every customer interaction.<\/p><p>Align Customer Service Training changes that. Built on our proprietary A.L.I.G.N. framework, this programme gives your people the mindset, skillset, and process to deliver exceptional service in every conversation, with every customer, every time. <\/p><p>The result is not just happier customers. It is lower staff turnover, stronger team culture, and a measurable lift in the metrics that matter most to your business. <\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcf7f39 e-con-full e-flex e-con e-child\" data-id=\"bcf7f39\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-9a37eac elementor-widget elementor-widget-shortcode\" data-id=\"9a37eac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>.elementor-17130 .elementor-element.elementor-element-f7542af{--display:flex;--padding-block-start:20px;--padding-block-end:20px;--padding-inline-start:00px;--padding-inline-end:0px;}.container-fluid .e-parent.e-con-full .e-con-boxed.elementor-element-f7542af{--padding-inline-start:00px;--padding-inline-end:0px;}.elementor-17130 .elementor-element.elementor-element-a869e77{--e-image-carousel-slides-to-show:6;}.elementor-17130 .elementor-element.elementor-element-a869e77 .swiper-wrapper{display:flex;align-items:center;}@media(max-width:991px){.elementor-17130 .elementor-element.elementor-element-f7542af{--padding-block-start:20px;--padding-block-end:20px;--padding-inline-start:20px;--padding-inline-end:20px;}.container-fluid .e-parent.e-con-full .e-con-boxed.elementor-element-f7542af{--padding-inline-start:20px;--padding-inline-end:20px;}}@media(max-width:767px){.elementor-17130 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\/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"27 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/20-1.png\" alt=\"20.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"28 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/29-1.png\" alt=\"29.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"29 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/30-1.png\" alt=\"30.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"30 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/31-1.png\" alt=\"31.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"31 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/32-1.png\" alt=\"32.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"32 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/33-1.png\" alt=\"33.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"33 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/34-1.png\" alt=\"34.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"34 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/35-1.png\" alt=\"35.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"35 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/36-1.png\" alt=\"36.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"36 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/37-1.png\" alt=\"37.png\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0223957 e-flex e-con-boxed e-con e-parent\" data-id=\"0223957\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-cef76e1 e-con-full e-flex e-con e-child\" data-id=\"cef76e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-475c070 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"475c070\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >The Cost of Inconsistent Service Is Higher Than You Think<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-761bca0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"761bca0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>New Zealand customers are more informed, more connected, and quicker to switch than ever before. One poor experience shared online can undo years of brand trust. One genuinely brilliant interaction can create a customer for life.  <\/p><p>The difference between those two outcomes almost always comes down to the conversation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb834c5 e-grid e-con-full e-con e-child\" data-id=\"fb834c5\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-7b71240 e-con-full e-flex e-con e-child\" data-id=\"7b71240\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-0dc790d elementor-widget elementor-widget-image\" data-id=\"0dc790d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608640.svg\" class=\"attachment-full size-full wp-image-16874\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f2d267 e-con-full e-flex e-con e-child\" data-id=\"4f2d267\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4fc4b82 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"4fc4b82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Higher Customer Satisfaction<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed12d6 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"6ed12d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-sub-heading\" style=\"\"><p>When your team listens well, resolves issues first time, and treats every customer as an individual, satisfaction scores follow.<\/p><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02fbfec e-con-full e-flex e-con e-child\" data-id=\"02fbfec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-2e5678d elementor-widget elementor-widget-image\" data-id=\"2e5678d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608641.svg\" class=\"attachment-full size-full wp-image-16875\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2944d3f e-con-full e-flex e-con e-child\" data-id=\"2944d3f\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-17d5726 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"17d5726\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Lower Staff Turnover<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65733bd elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"65733bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Teams that feel confident, purposeful, and well-led stay longer. Investing in your people's skills is one of the most effective retention strategies available <\/p><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35b2cda e-con-full e-flex e-con e-child\" data-id=\"35b2cda\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-a0397ea elementor-widget elementor-widget-image\" data-id=\"a0397ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608643.svg\" class=\"attachment-full size-full wp-image-16876\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e979070 e-con-full e-flex e-con e-child\" data-id=\"e979070\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-765b57c elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"765b57c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Better First-Contact Resolution<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbbeded elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"fbbeded\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Equipping agents with a consistent problem-solving process means fewer escalations, fewer callbacks, and faster resolution for customers.<\/p><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d7929d1 e-con-full e-flex e-con e-child\" data-id=\"d7929d1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-ecde661 elementor-widget elementor-widget-image\" data-id=\"ecde661\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608642.svg\" class=\"attachment-full size-full wp-image-16877\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a392bf e-con-full e-flex e-con e-child\" data-id=\"1a392bf\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-eb213e7 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"eb213e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Stronger Customer Loyalty<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e55f144 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"e55f144\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Satisfied customers spend more, refer more, and stay longer. Service training is not a cost centre, it is a growth strategy. <\/p><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d9ed2b e-con-full e-flex e-con e-child\" data-id=\"2d9ed2b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-d51eb2f elementor-widget elementor-widget-image\" data-id=\"d51eb2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/Group-2608670.svg\" class=\"attachment-full size-full wp-image-17171\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82cecbc e-con-full e-flex e-con e-child\" data-id=\"82cecbc\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-acc6280 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"acc6280\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Consistent Service Standards<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64f69a7 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"64f69a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-sub-heading\" style=\"\"><p>When everyone speaks the same language and follows the same approach, your service standard stops depending on who picks up the phone.<\/p><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5326713 e-flex e-con-boxed e-con e-parent\" data-id=\"5326713\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-043a10e e-con-full e-flex e-con e-child\" data-id=\"043a10e\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-2904725 e-con-full e-flex e-con e-child\" data-id=\"2904725\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-1e86a1f elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"1e86a1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >Real Results From Real Organisations<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55c125b elementor-widget elementor-widget-text-editor\" data-id=\"55c125b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our customer service training programmes deliver measurable outcomes that transform frontline performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d280c56 e-con-full e-flex e-con e-child\" data-id=\"d280c56\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-086df51 e-grid e-con-full elementor-hidden-mobile e-con e-child\" data-id=\"086df51\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-21c6de0 e-con-full e-flex e-con e-child\" data-id=\"21c6de0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-ec4fd7d elementor-widget elementor-widget-image\" data-id=\"ec4fd7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-10-1.svg\" class=\"attachment-full size-full wp-image-16130\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58f1912 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"58f1912\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >DECREASED TURNOVER<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc0c48d elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"bc0c48d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>79% decrease in staff turnover<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d373c11 e-con-full e-flex e-con e-child\" data-id=\"d373c11\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-cde12a8 elementor-widget elementor-widget-image\" data-id=\"cde12a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"45\" height=\"45\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-11-1.svg\" class=\"attachment-full size-full wp-image-16131\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1614095 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"1614095\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >CROSS- SELLING<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2343edf elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"2343edf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>196% increase in cross-selling opportunities<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2dc2384 e-con-full e-flex e-con e-child\" data-id=\"2dc2384\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-826528f elementor-widget elementor-widget-image\" data-id=\"826528f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-12-1.svg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b07bab5 elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"b07bab5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >EMPLOYEE RETENTION<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc9a239 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"fc9a239\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">20% improvement in staff retention<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a2826b4 e-con-full e-flex e-con e-child\" data-id=\"a2826b4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-38d1c22 elementor-widget elementor-widget-image\" data-id=\"38d1c22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"42\" height=\"42\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-13-1.svg\" class=\"attachment-full size-full wp-image-16133\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-538f3b7 elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"538f3b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >CUSTOMER COMMITMENT<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-032d5ee elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"032d5ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>53% increase in customer commitments<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c88671c e-con-full e-flex e-con e-child\" data-id=\"c88671c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-ff7fcc6 elementor-widget elementor-widget-image\" data-id=\"ff7fcc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"38\" height=\"38\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-14-1.svg\" class=\"attachment-full size-full wp-image-16134\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-696a139 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"696a139\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >CUSTOMER SATISFACTION<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b734725 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"b734725\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Improved from 12th to 93rd percentile<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f986214 e-con-full e-flex e-con e-child\" data-id=\"f986214\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-0994718 elementor-widget elementor-widget-image\" data-id=\"0994718\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"41\" height=\"41\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-15-1.svg\" class=\"attachment-full size-full wp-image-16135\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51af8d8 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"51af8d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >NEW HIRE PRODUCTIVITY<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b29fa9b elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"b29fa9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">6 weeks vs 6 months industry standard<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d0930ae e-con-full e-flex e-con e-child\" data-id=\"d0930ae\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4f0d605 elementor-widget elementor-widget-image\" data-id=\"4f0d605\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-16-1.svg\" class=\"attachment-full size-full wp-image-16136\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-387bf54 elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"387bf54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >NPS IMPROVEMENT<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7650009 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"7650009\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">Increased from low 60s to high 80s in under 1 year<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b2fbb8 e-con-full e-flex e-con e-child\" data-id=\"7b2fbb8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-bd62cc8 elementor-widget elementor-widget-image\" data-id=\"bd62cc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"41\" height=\"41\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-15-1.svg\" class=\"attachment-full size-full wp-image-16135\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81f60e8 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"81f60e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >PRODUCTS PER CUSTOMER<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7678eca elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"7678eca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Increased products per customer from 1.3 to 3 within 2 years<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8796f90 elementor-hidden-desktop elementor-hidden-tablet elementor-pagination-type-bullets elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-n-carousel\" data-id=\"8796f90\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;28f916c&quot;},{&quot;slide_title&quot;:&quot;Slide #2&quot;,&quot;_id&quot;:&quot;9101392&quot;},{&quot;slide_title&quot;:&quot;Slide #3&quot;,&quot;_id&quot;:&quot;0a2c252&quot;},{&quot;_id&quot;:&quot;7f4597e&quot;,&quot;slide_title&quot;:&quot;Slide #4&quot;},{&quot;_id&quot;:&quot;c9d001c&quot;,&quot;slide_title&quot;:&quot;Slide #5&quot;},{&quot;_id&quot;:&quot;99d171b&quot;,&quot;slide_title&quot;:&quot;Slide #6&quot;},{&quot;_id&quot;:&quot;df92ec9&quot;,&quot;slide_title&quot;:&quot;Slide #7&quot;}],&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_sides&quot;:&quot;none&quot;,&quot;arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-376a1db e-con-full e-flex e-con e-child\" data-id=\"376a1db\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-27a0bd6 e-con-full e-flex e-con e-child\" data-id=\"27a0bd6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-fe62906 elementor-widget elementor-widget-image\" data-id=\"fe62906\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-10-1.svg\" class=\"attachment-full size-full wp-image-16130\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ddc449 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"8ddc449\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >SALES GROWTH<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41d319d elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"41d319d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">48.2% year-over-year increase<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d6ba83 e-con-full e-flex e-con e-child\" data-id=\"8d6ba83\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-a47c168 e-con-full e-flex e-con e-child\" data-id=\"a47c168\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-97af270 elementor-widget elementor-widget-image\" data-id=\"97af270\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"45\" height=\"45\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-11-1.svg\" class=\"attachment-full size-full wp-image-16131\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88c07eb elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"88c07eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >CROSS- SELLING<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-353e6d7 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"353e6d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">196% increase in cross-selling opportunities<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-92b1fb2 e-con-full e-flex e-con e-child\" data-id=\"92b1fb2\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-c33da8a e-con-full e-flex e-con e-child\" data-id=\"c33da8a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-78c58e5 elementor-widget elementor-widget-image\" data-id=\"78c58e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-12-1.svg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4f1d1d elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"c4f1d1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >EMPLOYEE RETENTION<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf241b1 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"cf241b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">20% improvement in staff retention<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"4\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18b9721 e-con-full e-flex e-con e-child\" data-id=\"18b9721\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-79c46f5 e-con-full e-flex e-con e-child\" data-id=\"79c46f5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-1f9cee8 elementor-widget elementor-widget-image\" data-id=\"1f9cee8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"42\" height=\"42\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-13-1.svg\" class=\"attachment-full size-full wp-image-16133\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feb742d elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"feb742d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >REVENUE GROWTH<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-999f949 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"999f949\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">23% increase within 6 months<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"5\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-670cbea e-con-full e-flex e-con e-child\" data-id=\"670cbea\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-8d67178 e-con-full e-flex e-con e-child\" data-id=\"8d67178\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-35a7afa elementor-widget elementor-widget-image\" data-id=\"35a7afa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"38\" height=\"38\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-14-1.svg\" class=\"attachment-full size-full wp-image-16134\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5789bb elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"c5789bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >CUSTOMER SATISFACTION<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e98bfb elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"6e98bfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">Improved from 12th to 93rd percentile<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"6\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4573fac e-con-full e-flex e-con e-child\" data-id=\"4573fac\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-cf0a4bf e-con-full e-flex e-con e-child\" data-id=\"cf0a4bf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-dbb1ab0 elementor-widget elementor-widget-image\" data-id=\"dbb1ab0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"41\" height=\"41\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-15-1.svg\" class=\"attachment-full size-full wp-image-16135\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae094d3 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"ae094d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >NEW HIRE PRODUCTIVITY<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a36129 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"0a36129\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">6 weeks vs 6 months industry standard<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"7\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e14a790 e-con-full e-flex e-con e-child\" data-id=\"e14a790\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-134c869 e-con-full e-flex e-con e-child\" data-id=\"134c869\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-95d7c94 elementor-widget elementor-widget-image\" data-id=\"95d7c94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-16-1.svg\" class=\"attachment-full size-full wp-image-16136\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee072b3 elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"ee072b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >NPS IMPROVEMENT<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77784c4 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"77784c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\">Increased from low 60s to high 80s in under 1 year<\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f301b8b e-flex e-con-boxed e-con e-parent\" data-id=\"f301b8b\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-90876a1 e-con-full e-flex e-con e-child\" data-id=\"90876a1\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-d7236ce e-con-full e-flex e-con e-child\" data-id=\"d7236ce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-535d302 e-con-full e-flex e-con e-child\" data-id=\"535d302\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-c4c5d49 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"c4c5d49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >Training That Sticks Long After the Workshop Ends<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a03f42 elementor-widget elementor-widget-text-editor\" data-id=\"8a03f42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Align Customer Service Training is not a one-day event that people forget by Friday. It is a structured behaviour-change programme that builds lasting habits through a combination of practical workshops, real-world scenarios, and built-in reinforcement. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d925802 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d925802\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0,0,256,256\" width=\"480px\" height=\"480px\" fill-rule=\"nonzero\"><g fill=\"#b9d753\" fill-rule=\"nonzero\" stroke=\"none\" stroke-width=\"1\" stroke-linecap=\"butt\" stroke-linejoin=\"miter\" stroke-miterlimit=\"10\" stroke-dasharray=\"\" stroke-dashoffset=\"0\" font-family=\"none\" font-weight=\"none\" font-size=\"none\" text-anchor=\"none\" style=\"mix-blend-mode: normal\"><g transform=\"scale(5.33333,5.33333)\"><path d=\"M45,24c0,11.58 -9.421,21 -21,21c-11.579,0 -21,-9.42 -21,-21c0,-11.58 9.421,-21 21,-21c11.579,0 21,9.42 21,21zM22.643,32.99c0.273,-0.039 0.519,-0.19 0.677,-0.417l10.5,-15c0.316,-0.452 0.207,-1.076 -0.246,-1.393c-0.452,-0.316 -1.076,-0.208 -1.393,0.246l-9.889,14.126l-6.667,-5.334c-0.432,-0.345 -1.06,-0.274 -1.406,0.156c-0.345,0.431 -0.274,1.061 0.156,1.405l7.5,6c0.179,0.145 0.399,0.221 0.625,0.221c0.047,0 0.095,-0.003 0.143,-0.01z\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Face-to-face or virtual workshops that are practical, engaging, and immediately applicable to your team's real customer interactions.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0,0,256,256\" width=\"480px\" height=\"480px\" fill-rule=\"nonzero\"><g fill=\"#b9d753\" fill-rule=\"nonzero\" stroke=\"none\" stroke-width=\"1\" stroke-linecap=\"butt\" stroke-linejoin=\"miter\" stroke-miterlimit=\"10\" stroke-dasharray=\"\" stroke-dashoffset=\"0\" font-family=\"none\" font-weight=\"none\" font-size=\"none\" text-anchor=\"none\" style=\"mix-blend-mode: normal\"><g transform=\"scale(5.33333,5.33333)\"><path d=\"M45,24c0,11.58 -9.421,21 -21,21c-11.579,0 -21,-9.42 -21,-21c0,-11.58 9.421,-21 21,-21c11.579,0 21,9.42 21,21zM22.643,32.99c0.273,-0.039 0.519,-0.19 0.677,-0.417l10.5,-15c0.316,-0.452 0.207,-1.076 -0.246,-1.393c-0.452,-0.316 -1.076,-0.208 -1.393,0.246l-9.889,14.126l-6.667,-5.334c-0.432,-0.345 -1.06,-0.274 -1.406,0.156c-0.345,0.431 -0.274,1.061 0.156,1.405l7.5,6c0.179,0.145 0.399,0.221 0.625,0.221c0.047,0 0.095,-0.003 0.143,-0.01z\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Real-world scenarios drawn from your industry, so your team practises on the situations they actually face every day.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0,0,256,256\" width=\"480px\" height=\"480px\" fill-rule=\"nonzero\"><g fill=\"#b9d753\" fill-rule=\"nonzero\" stroke=\"none\" stroke-width=\"1\" stroke-linecap=\"butt\" stroke-linejoin=\"miter\" stroke-miterlimit=\"10\" stroke-dasharray=\"\" stroke-dashoffset=\"0\" font-family=\"none\" font-weight=\"none\" font-size=\"none\" text-anchor=\"none\" style=\"mix-blend-mode: normal\"><g transform=\"scale(5.33333,5.33333)\"><path d=\"M45,24c0,11.58 -9.421,21 -21,21c-11.579,0 -21,-9.42 -21,-21c0,-11.58 9.421,-21 21,-21c11.579,0 21,9.42 21,21zM22.643,32.99c0.273,-0.039 0.519,-0.19 0.677,-0.417l10.5,-15c0.316,-0.452 0.207,-1.076 -0.246,-1.393c-0.452,-0.316 -1.076,-0.208 -1.393,0.246l-9.889,14.126l-6.667,-5.334c-0.432,-0.345 -1.06,-0.274 -1.406,0.156c-0.345,0.431 -0.274,1.061 0.156,1.405l7.5,6c0.179,0.145 0.399,0.221 0.625,0.221c0.047,0 0.095,-0.003 0.143,-0.01z\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">A consistent, repeatable conversation framework your people can apply in every service interaction, regardless of channel or complexity.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0,0,256,256\" width=\"480px\" height=\"480px\" fill-rule=\"nonzero\"><g fill=\"#b9d753\" fill-rule=\"nonzero\" stroke=\"none\" stroke-width=\"1\" stroke-linecap=\"butt\" stroke-linejoin=\"miter\" stroke-miterlimit=\"10\" stroke-dasharray=\"\" stroke-dashoffset=\"0\" font-family=\"none\" font-weight=\"none\" font-size=\"none\" text-anchor=\"none\" style=\"mix-blend-mode: normal\"><g transform=\"scale(5.33333,5.33333)\"><path d=\"M45,24c0,11.58 -9.421,21 -21,21c-11.579,0 -21,-9.42 -21,-21c0,-11.58 9.421,-21 21,-21c11.579,0 21,9.42 21,21zM22.643,32.99c0.273,-0.039 0.519,-0.19 0.677,-0.417l10.5,-15c0.316,-0.452 0.207,-1.076 -0.246,-1.393c-0.452,-0.316 -1.076,-0.208 -1.393,0.246l-9.889,14.126l-6.667,-5.334c-0.432,-0.345 -1.06,-0.274 -1.406,0.156c-0.345,0.431 -0.274,1.061 0.156,1.405l7.5,6c0.179,0.145 0.399,0.221 0.625,0.221c0.047,0 0.095,-0.003 0.143,-0.01z\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Dedicated manager coaching so leaders reinforce the right service behaviours long after the programme ends.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0,0,256,256\" width=\"480px\" height=\"480px\" fill-rule=\"nonzero\"><g fill=\"#b9d753\" fill-rule=\"nonzero\" stroke=\"none\" stroke-width=\"1\" stroke-linecap=\"butt\" stroke-linejoin=\"miter\" stroke-miterlimit=\"10\" stroke-dasharray=\"\" stroke-dashoffset=\"0\" font-family=\"none\" font-weight=\"none\" font-size=\"none\" text-anchor=\"none\" style=\"mix-blend-mode: normal\"><g transform=\"scale(5.33333,5.33333)\"><path d=\"M45,24c0,11.58 -9.421,21 -21,21c-11.579,0 -21,-9.42 -21,-21c0,-11.58 9.421,-21 21,-21c11.579,0 21,9.42 21,21zM22.643,32.99c0.273,-0.039 0.519,-0.19 0.677,-0.417l10.5,-15c0.316,-0.452 0.207,-1.076 -0.246,-1.393c-0.452,-0.316 -1.076,-0.208 -1.393,0.246l-9.889,14.126l-6.667,-5.334c-0.432,-0.345 -1.06,-0.274 -1.406,0.156c-0.345,0.431 -0.274,1.061 0.156,1.405l7.5,6c0.179,0.145 0.399,0.221 0.625,0.221c0.047,0 0.095,-0.003 0.143,-0.01z\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Built-in reinforcement sessions over 8 weeks to embed learning and sustain performance improvement over time.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45c525e elementor-widget elementor-widget-text-editor\" data-id=\"45c525e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Each delivery pathway ensures practical application beyond the workshop so skills translate into sustained performance improvement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24d5f54 e-flex e-con-boxed e-con e-parent\" data-id=\"24d5f54\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-327ede5 e-con-full e-flex e-con e-child\" data-id=\"327ede5\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-2079a84 e-con-full e-flex e-con e-child\" data-id=\"2079a84\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-6b2dc6f e-con-full e-flex e-con e-child\" data-id=\"6b2dc6f\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-8c2c3a7 e-con-full e-flex e-con e-child\" data-id=\"8c2c3a7\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-8ac4232 e-con-full e-flex e-con e-child\" data-id=\"8ac4232\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-bbb07c7 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"bbb07c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >More Than Training. A Performance Improvement System. <\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc25e5c elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"dc25e5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Most customer service training delivers knowledge. Align Training delivers behaviour change, and there is a significant difference. Knowledge tells your people what to do. Behaviour change ensures they actually do it, consistently, in every customer interaction.   <\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3eadda3 elementor-align-justify elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"3eadda3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a Free Discovery Call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31c3ca1 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"31c3ca1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1040\" height=\"984\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Why-Align-Training-Works-1.png\" class=\"attachment-full size-full wp-image-16992\" alt=\"\" srcset=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Why-Align-Training-Works-1.png 1040w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Why-Align-Training-Works-1-1024x969.png 1024w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Why-Align-Training-Works-1-768x727.png 768w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Why-Align-Training-Works-1-640x606.png 640w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Why-Align-Training-Works-1-400x378.png 400w\" sizes=\"(max-width: 1040px) 100vw, 1040px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36f6d08 e-con-full e-flex e-con e-child\" data-id=\"36f6d08\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-36a2a0a e-con-full e-flex e-con e-child\" data-id=\"36a2a0a\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-79fa10f e-con-full e-flex e-con e-child\" data-id=\"79fa10f\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-9bf79d2 elementor-widget elementor-widget-image\" data-id=\"9bf79d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608560-1.png\" class=\"attachment-large size-large wp-image-16993\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-925e071 e-con-full e-flex e-con e-child\" data-id=\"925e071\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-49610ba elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"49610ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 9px;\">Built on a proven conversation framework, not a generic service script, so your team has a repeatable approach that works in any situation.<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7460e18 e-con-full e-flex e-con e-child\" data-id=\"7460e18\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-a35998f e-con-full e-flex e-con e-child\" data-id=\"a35998f\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-b613fb0 elementor-widget elementor-widget-image\" data-id=\"b613fb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608561-1.png\" class=\"attachment-large size-large wp-image-16994\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8615736 e-con-full e-flex e-con e-child\" data-id=\"8615736\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4486f6d elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"4486f6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 9px;\">Addresses mindset and skillset together, because how your people think about service is just as important as what they say.<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-203285c e-con-full e-flex e-con e-child\" data-id=\"203285c\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-543bf30 e-con-full e-flex e-con e-child\" data-id=\"543bf30\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-32371e0 elementor-widget elementor-widget-image\" data-id=\"32371e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608562-1.png\" class=\"attachment-large size-large wp-image-16995\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ed682f e-con-full e-flex e-con e-child\" data-id=\"5ed682f\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6f7a0a7 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"6f7a0a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 9px;\">Reinforcement and coaching are built into the programme, not bolted on afterwards, so learning sticks.<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ffd5dfe e-con-full e-flex e-con e-child\" data-id=\"ffd5dfe\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-6c09de4 e-con-full e-flex e-con e-child\" data-id=\"6c09de4\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-21d52ae elementor-widget elementor-widget-image\" data-id=\"21d52ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608563-1.png\" class=\"attachment-large size-large wp-image-16996\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd13bf4 e-con-full e-flex e-con e-child\" data-id=\"cd13bf4\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-1a0b12d elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"1a0b12d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 9px;\">Designed specifically for New Zealand business contexts, the industries, the customers, and the way service teams here actually operate.<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29f2e1b elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"29f2e1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>This creates consistency, accountability, and improved customer experience across your entire team.<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8fa4ae0 e-flex e-con-boxed e-con e-parent\" data-id=\"8fa4ae0\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-1074ca6 e-con-full e-flex e-con e-child\" data-id=\"1074ca6\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-830fca4 elementor-widget elementor-widget-shortcode\" data-id=\"830fca4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"16392\" class=\"elementor elementor-16392 elementor-16002 elementor-16002\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9217d25 e-con-full e-flex e-con e-parent\" data-id=\"9217d25\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-172381f elementor-widget__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"172381f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Testimonials<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bf9c2b elementor-widget elementor-widget-alpus-nested-slider\" data-id=\"5bf9c2b\" data-element_type=\"widget\" data-e-type=\"widget\" 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data-widget_type=\"alpus-nested-slider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\r\n\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper swiper-flickity\" dir=\"ltr\">\r\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides alpus-nested-slider\">\r\n\t\t\t\t\t<div class=\"swiper-slide elementor-repeater-item-8866add\"><div class=\"elementor-element elementor-element-b6fcae6 e-con-full e-flex e-con e-child\" data-id=\"b6fcae6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-7cd44b4 elementor-widget elementor-widget-eael-testimonial\" data-id=\"7cd44b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-7cd44b4\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3>Honeycomb Construction<\/h3><p>&#8220;I am a small business owner. I have been in business since 2017 with no sales training. I went on the Align Selling Sales Training Course in June 2023 and couldn\u2019t recommend it enough. Within the duration of the course, I have gone from closing 11 deals per month to 19!    They have a simple and effective sales process that works for beginners to veterans. <\/p><p>By changing the way I think about sales, I\u2019ve also tailored my approach to each customer because of this course. Even my wife commented on how my sales calls have dramatically changed! Kicking myself for not going sooner with the thought of those lost customers. Very impressed and highly recommend to small\/ medium business owners!&#8221;   <\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"813\" height=\"813\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-1.jpg\" class=\"attachment-full size-full wp-image-16630\" alt=\"\" srcset=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-1.jpg 813w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-1-768x768.jpg 768w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-1-640x640.jpg 640w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-1-400x400.jpg 400w\" sizes=\"(max-width: 813px) 100vw, 813px\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">William Lin<\/p><p class=\"eael-testimonial-user-company\">Managing Director, Honeycomb Construction<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58df40e elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"58df40e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-44b9bc2\"><div class=\"elementor-element elementor-element-7f57935 e-con-full e-flex e-con e-child\" data-id=\"7f57935\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-1821661 elementor-widget elementor-widget-eael-testimonial\" data-id=\"1821661\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-1821661\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Coaching<\/strong><\/h3><p>&#8220;A highlight of the leadership programme was Align Coaching that gave me a greater belief in my own leadership style. It has also helped me think about how I can adapt that to my team members. <\/p><p>We did one-on-one coaching with team members alongside strategic planning [as part of the programme], which helped us make work and personal goals for people. It was full-on, but I ended up with a new belief in my team. Everything works so much better once you have engagement.  <\/p><p>The coaching aspect was fantastic \u2013 that was a highlight for me. You learn about coaching your team, but a big part of that is about learning about personality styles and looking deep into yourself to understand your own leadership style. I learned I was good at what I did and it gave me skills to become better.&#8221;  <\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-12-1.svg\" class=\"attachment-full size-full wp-image-16090\" alt=\"\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">Carolyn Ferrall<\/p><p class=\"eael-testimonial-user-company\">CEO, Total Cover, Outdoor Cover \u2013 Shade &amp; Awnings<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ba74ed elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"0ba74ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-a6809c5\"><div class=\"elementor-element elementor-element-aaef2eb e-con-full e-flex e-con e-child\" data-id=\"aaef2eb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-835943c elementor-widget elementor-widget-eael-testimonial\" data-id=\"835943c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-835943c\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Coaching Training<\/strong><\/h3><p>&#8220;I have never, ever had a staff member participate in work-based training and so positively rave about it!!! We now have all of our Facilitators very keen to receive similar training. A particular challenge for Facilitators is managing staff who are generally part-time, mostly working independently and very little face to face connection with their manager let alone colleagues or anyone else in the company. The skills developed through your training positions managers very well to be effective in this situation.&#8221;<\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/cropped-New-Zealand-Health-Group-Vertical-Colour-1.png\" class=\"attachment-full size-full wp-image-16631\" alt=\"\" srcset=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/cropped-New-Zealand-Health-Group-Vertical-Colour-1.png 512w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/cropped-New-Zealand-Health-Group-Vertical-Colour-1-400x400.png 400w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">Karen Wilton<\/p><p class=\"eael-testimonial-user-company\">Systems Transformation Manager, NZ Health Group Healthcare<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a4525a elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"0a4525a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-c498499\"><div class=\"elementor-element elementor-element-4010947 e-con-full e-flex e-con e-child\" data-id=\"4010947\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-64593ba elementor-widget elementor-widget-eael-testimonial\" data-id=\"64593ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-64593ba\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Sales Training<\/strong><\/h3><p>&#8220;Across Australasia, the program at end of Q1 delivered a preliminary:<\/p><ul><li>ROI of 311%<\/li><li>Gross Margin of 35%,<\/li><li>exceeding its Gross Margin hurdle of 10%.<\/li><li>Pipeline Increases: Sales Calls 51%, Client Visits 34%, New Jobs 55%<\/li><\/ul><p>Hudson changed ownership, rebranded and re-introduced the sales training programme to achieve the following goals:<\/p><ol><li>A consistent customer focused conversation across the Australasian offices.<\/li><li>Enhanced business consulting capability for recruitment and HR consultants.<\/li><li>10% increase in revenue.<\/li><\/ol><p>Implementation: 23 managers certified to conduct the programs inhouse for 300 consultants.&#8221;<\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"69\" height=\"70\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/logo-4.png\" class=\"attachment-full size-full wp-image-16632\" alt=\"\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">Michael Rolik<\/p><p class=\"eael-testimonial-user-company\">Learning &amp; Organisational Development Manager, Hudson. Recruitment <\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54eb922 elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"54eb922\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-d2a1d01\"><div class=\"elementor-element elementor-element-c514b13 e-con-full e-flex e-con e-child\" data-id=\"c514b13\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-2b0f738 elementor-widget elementor-widget-eael-testimonial\" data-id=\"2b0f738\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-2b0f738\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Sales Training<\/strong><\/h3><p>&#8220;We are in the final stages of rolling out our new CRM, and I am really proud of the end product which has our sales framework prompts throughout. In addition, we plan on launching the PolyNovo Playbook and running a pre-call planning workshop at our Half Year Meeting next week. Thanks to you, all of that is now possible!&#8221;<\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"486\" height=\"104\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/images-removebg-preview-1.png\" class=\"attachment-full size-full wp-image-16633\" alt=\"\" srcset=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/images-removebg-preview-1.png 486w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/images-removebg-preview-1-400x86.png 400w\" sizes=\"(max-width: 486px) 100vw, 486px\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">Valerie Young<\/p><p class=\"eael-testimonial-user-company\">Sales Director PolyNovo Healthcare<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa34072 elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"fa34072\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-6be68ba\"><div class=\"elementor-element elementor-element-e1f93ff e-con-full e-flex e-con e-child\" data-id=\"e1f93ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-a05acf9 elementor-widget elementor-widget-eael-testimonial\" data-id=\"a05acf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-a05acf9\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Sales Training<\/strong><\/h3><p>&#8220;For anyone in sales, who wants to increase business while building enduring relationships with their clients, I recommend investing in yourself by attending the next Align Selling sales course.<br>They delivered a sales process blueprint that was simple to follow and provided me with a 263% ROI within a matter of weeks. It was as easy as breathing. <\/p><p>The course is run in small groups of like-minded people, in a safe and collaborative environment. I sat with initial sceptics, who finished the course, proud to be sales professionals.&#8221; <\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"67\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/CCL-Logo.png-e1770701579619-1.webp\" class=\"attachment-full size-full wp-image-16634\" alt=\"\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">John Milner<\/p><p class=\"eael-testimonial-user-company\">Managing Director, Collaborative Consulting, Finance.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa8196a elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"aa8196a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-820f2e8\"><div class=\"elementor-element elementor-element-a6605f3 e-con-full e-flex e-con e-child\" data-id=\"a6605f3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-68753bc elementor-widget elementor-widget-eael-testimonial\" data-id=\"68753bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-68753bc\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Customised Training<\/strong><\/h3><p>&#8220;Megan from Align Training was engaging and very interested in delivering the right training to suit our company&#8217;s specific needs. Highly recommend their services and will definitely be using them again in the future.&#8221;<\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"255\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Rose_Nav_Logo-1.png\" class=\"attachment-full size-full wp-image-16635\" alt=\"\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">Rachel Beechey<\/p><p class=\"eael-testimonial-user-company\">Director, Rose\u2019s Alteration.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e5b092 elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"5e5b092\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-245eeaa\"><div class=\"elementor-element elementor-element-a083791 e-con-full e-flex e-con e-child\" data-id=\"a083791\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-a62775b elementor-widget elementor-widget-eael-testimonial\" data-id=\"a62775b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-a62775b\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Sales Training<\/strong><\/h3><p>&#8220;Fantastic programme. Megan and Luke from Align Training genuinely care and make the tools easy to apply in real conversations. I\u2019ve already seen a big lift in how I build trust and create value. I highly recommend it.&#8221;<\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Frame-12-1.svg\" class=\"attachment-full size-full wp-image-16090\" alt=\"\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">Ben<\/p><p class=\"eael-testimonial-user-company\">Senior Lending Manager at a Financial Services Company<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5229d9c elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"5229d9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-b490892\"><div class=\"elementor-element elementor-element-65830b7 e-con-full e-flex e-con e-child\" data-id=\"65830b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-f8ec383 elementor-widget elementor-widget-eael-testimonial\" data-id=\"f8ec383\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-f8ec383\" class=\"eael-testimonial-item clearfix testimonial-avatar-rounded content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Coaching Training<\/strong><\/h3><p>&#8220;We see the Coaching course as an essential tool for helping develop and grow employees and managers in the company. This is not only about growth as an employee but also to help them grow as an individual, as it teaches so many skills about how to believe in oneself as well as in others. <\/p><p>Personally, it changed my mindset to see more potential in people. Everyone has ended up exceeding my expectations and many have moved up the ladder to take on more responsibility and become supervisors themselves. <\/p><p>The skills also carry on outside of work and helped me achieve goals by having tools to navigate the busyness of life and find solutions that actually work to achieve my goals.<\/p><p>I would strongly recommend this course to employers and employees as well as even individuals looking to grow themselves. Thank you to all the leaders and facilitators at the Coaching Course, it is greatly appreciated.\u201d <\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"69\" height=\"70\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/logo-2-1.png\" class=\"attachment-full size-full wp-image-16636\" alt=\"\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">HarryIutoi-Tauafiafi<\/p><p class=\"eael-testimonial-user-company\">Manager, C-Tech Ltd, Manufacturing.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0034b52 elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"0034b52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-d1d0836\"><div class=\"elementor-element elementor-element-48029d7 e-con-full e-flex e-con e-child\" data-id=\"48029d7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-fedf389 elementor-widget elementor-widget-eael-testimonial\" data-id=\"fedf389\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-fedf389\" class=\"eael-testimonial-item clearfix testimonial-avatar-rounded content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Sales Training<\/strong><\/h3><p>&#8220;I completed the Sales training course through Align Training recently, thoroughly enjoyed it. Great content &#8211; walked away with a huge amount of knowledge, sales confidence and a bunch of ways to improve our sales approach and process.<br>Thanks Megan and Luke &#8211; will be back for other course in the future for sure.&#8221; <\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"69\" height=\"70\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/logo-3-1.png\" class=\"attachment-full size-full wp-image-16637\" alt=\"\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">Jordan Statham<\/p><p class=\"eael-testimonial-user-company\">Managing Director, The Conduction Company, Electrical.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fc2d71 elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"3fc2d71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"swiper-slide elementor-repeater-item-6c8cf9a\"><div class=\"elementor-element elementor-element-3b18cf0 e-con-full e-flex e-con e-child\" data-id=\"3b18cf0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-39a8079 elementor-widget elementor-widget-eael-testimonial\" data-id=\"39a8079\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t<div id=\"eael-testimonial-39a8079\" class=\"eael-testimonial-item clearfix  content-bottom-icon-title-inline\">\n\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"eael-testimonial-content\">\n\t\t\t\t<div class=\"eael-testimonial-text\"><h3><strong>Sales Training<\/strong><\/h3><p>&#8220;Fantastic facilitators! Would recommend to anyone looking for some structure in the sales process.&#8221;<\/p><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"eael-testimonial-content eael-testimonial-inline-bio\">\n\t\t\t\t\t\t\t<div class=\"eael-testimonial-image\">\n\t\t\t\t\t\t\t\t\t<figure><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"180\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Acumen_Logo_NO_BYLINE_RGB.original.width-300-1.png\" class=\"attachment-full size-full wp-image-16638\" alt=\"\" \/><\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bio-text\"><p class=\"eael-testimonial-user\">Desmond Nash<\/p><p class=\"eael-testimonial-user-company\">Group Account Director, Acumen, PR and Media.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<span class=\"eael-testimonial-quote\"><\/span>\n\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8814362 elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"8814362\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Transformation Today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52efa3d2 e-flex e-con-boxed e-con e-parent\" data-id=\"52efa3d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-4db6e14f e-con-full e-flex e-con e-child\" data-id=\"4db6e14f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-4b5b65af e-con-full e-flex e-con e-child\" data-id=\"4b5b65af\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-4d881b07 e-con-full e-flex e-con e-child\" data-id=\"4d881b07\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6f935336 elementor-widget-mobile__width-inherit elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"6f935336\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >Ready to Build a Service Team Your Customers Will Love?<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37152f3d elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"37152f3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Let us talk about where your team is now, where you want them to be, and what it will take to close that gap. Book a free discovery call with one of our training specialists. No obligation, just a straight conversation.  <\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65719371 e-con-full e-flex e-con e-child\" data-id=\"65719371\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4d77a12f elementor-align-justify elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"4d77a12f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"14\" viewBox=\"0 0 15 14\" fill=\"none\"><path d=\"M14.3578 10.9038V1.15376C14.3578 0.954844 14.2788 0.764078 14.1382 0.623425C13.9975 0.482773 13.8068 0.403756 13.6078 0.403756H3.85784C3.65893 0.403756 3.46816 0.482773 3.32751 0.623425C3.18686 0.764078 3.10784 0.954844 3.10784 1.15376C3.10784 1.35267 3.18686 1.54343 3.32751 1.68409C3.46816 1.82474 3.65893 1.90376 3.85784 1.90376H11.7975L1.07721 12.6231C0.936483 12.7639 0.857422 12.9547 0.857422 13.1538C0.857422 13.3528 0.936483 13.5437 1.07721 13.6844C1.21794 13.8251 1.40882 13.9042 1.60784 13.9042C1.80686 13.9042 1.99773 13.8251 2.13846 13.6844L12.8578 2.96407V10.9038C12.8578 11.1027 12.9369 11.2934 13.0775 11.4341C13.2182 11.5747 13.4089 11.6538 13.6078 11.6538C13.8068 11.6538 13.9975 11.5747 14.1382 11.4341C14.2788 11.2934 14.3578 11.1027 14.3578 10.9038Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book Your Free Discovery Call Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61cb6d51 e-flex e-con-boxed e-con e-parent\" data-id=\"61cb6d51\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-1926feef e-con-full e-flex e-con e-child\" data-id=\"1926feef\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-1e59e3d2 e-con-full e-flex e-con e-child\" data-id=\"1e59e3d2\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-245b22ec elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"245b22ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >Frequently Asked Questions<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c0bc210 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2c0bc210\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d122fb2 e-con-full e-flex e-con e-child\" data-id=\"4d122fb2\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4351dd98 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"4351dd98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Have a question about how our customer service training works or what results you can expect? The most common questions are answered below. <\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-245f8f16 e-flex e-con-boxed e-con e-parent\" data-id=\"245f8f16\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-7e756c6b e-con-full e-flex e-con e-child\" data-id=\"7e756c6b\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-76faea0 elementor-widget elementor-widget-shortcode\" data-id=\"76faea0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">  <div class=\"acf-faq-wrap\">\r\n\r\n    <!-- DESKTOP -->\r\n    <div class=\"acf-faq-desktop\">\r\n      <div class=\"acf-faq-left\">\r\n                  <button class=\"acf-faq-item is-active\" data-acf-faq-btn data-index=\"0\">\r\n            <span>Who is this programme for?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n                  <button class=\"acf-faq-item \" data-acf-faq-btn data-index=\"1\">\r\n            <span>How is the training delivered?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n                  <button class=\"acf-faq-item \" data-acf-faq-btn data-index=\"2\">\r\n            <span>How do you ensure the training is relevant to our business?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n              <\/div>\r\n\r\n      <div class=\"acf-faq-right\">\r\n                  <div class=\"acf-faq-panel is-active\" data-acf-faq-panel data-index=\"0\">\r\n            <div class=\"acf-faq-answer\"><p>This programme is designed for all frontline, customer-facing staff in New Zealand, including customer service representatives, receptionists, account managers, and support staff.<\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n                  <div class=\"acf-faq-panel \" data-acf-faq-panel data-index=\"1\">\r\n            <div class=\"acf-faq-answer\"><p>We offer flexible delivery options, including in-person workshops at your NZ location, virtual workshops, and a blended approach that combines online learning with in-person coaching.<\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n                  <div class=\"acf-faq-panel \" data-acf-faq-panel data-index=\"2\">\r\n            <div class=\"acf-faq-answer\"><p>We start with a diagnostic process to understand your specific business, industry, and customer service challenges. We then tailor the programme content and exercises to be directly relevant to your team\u2019s day-to-day reality. <\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n              <\/div>\r\n    <\/div>\r\n\r\n    <!-- MOBILE -->\r\n    <div class=\"acf-faq-mobile\">\r\n              <div class=\"acf-faq-acc-item\">\r\n          <button class=\"acf-faq-acc-btn\">\r\n            <span>Who is this programme for?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n          <div class=\"acf-faq-acc-panel\">\r\n            <div class=\"acf-faq-answer\"><p>This programme is designed for all frontline, customer-facing staff in New Zealand, including customer service representatives, receptionists, account managers, and support staff.<\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n        <\/div>\r\n              <div class=\"acf-faq-acc-item\">\r\n          <button class=\"acf-faq-acc-btn\">\r\n            <span>How is the training delivered?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n          <div class=\"acf-faq-acc-panel\">\r\n            <div class=\"acf-faq-answer\"><p>We offer flexible delivery options, including in-person workshops at your NZ location, virtual workshops, and a blended approach that combines online learning with in-person coaching.<\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n        <\/div>\r\n              <div class=\"acf-faq-acc-item\">\r\n          <button class=\"acf-faq-acc-btn\">\r\n            <span>How do you ensure the training is relevant to our business?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n          <div class=\"acf-faq-acc-panel\">\r\n            <div class=\"acf-faq-answer\"><p>We start with a diagnostic process to understand your specific business, industry, and customer service challenges. We then tailor the programme content and exercises to be directly relevant to your team\u2019s day-to-day reality. <\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n        <\/div>\r\n          <\/div>\r\n\r\n  <\/div>\r\n  <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Service Training That Creates Customers for Life. Practical, people-centred service training built on the A.L.I.G.N. framework, designed for customer-facing teams across New Zealand. Align Training teaches your people how to think, how to listen, and how to genuinely help, so every customer interaction builds trust, resolves issues, and deepens loyalty. Book a Free Discovery [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":14167,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14310","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Facing Teams Training | Align Training<\/title>\n<meta name=\"description\" content=\"Equip your customer-facing teams with the skills to deliver exceptional experiences. Our A.L.I.G.N. framework builds loyalty and drives growth. Book a call.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aligntraining.com\/au\/training-programmes\/training-for-customer-facing-teams\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Facing Teams Training | Align Training\" \/>\n<meta property=\"og:description\" content=\"Equip your customer-facing teams with the skills to deliver exceptional experiences. Our A.L.I.G.N. framework builds loyalty and drives growth. Book a call.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/aligntraining.com\/au\/training-programmes\/training-for-customer-facing-teams\/\" \/>\n<meta property=\"og:site_name\" content=\"Align Training\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-18T01:05:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608640.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"13 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Facing Teams Training | Align Training","description":"Equip your customer-facing teams with the skills to deliver exceptional experiences. Our A.L.I.G.N. framework builds loyalty and drives growth. 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