{"id":14316,"date":"2026-01-16T10:40:09","date_gmt":"2026-01-16T10:40:09","guid":{"rendered":"https:\/\/cu2kwijswe.wpdns.site\/surveys-diagnostics\/customer-experience-survey\/"},"modified":"2026-05-18T04:47:55","modified_gmt":"2026-05-18T04:47:55","slug":"customer-experience-survey","status":"publish","type":"page","link":"https:\/\/aligntraining.com\/au\/surveys-diagnostics\/customer-experience-survey\/","title":{"rendered":"Customer Experience Survey"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14316\" class=\"elementor elementor-14316 elementor-9166\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9af441b e-flex e-con-boxed e-con e-parent\" data-id=\"9af441b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-00b712b e-con-full e-flex e-con e-child\" data-id=\"00b712b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-87dd2da elementor-widget elementor-widget-breadcrumbs\" data-id=\"87dd2da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span class=\"yoast-breadcrumbs\"><span><a href=\"https:\/\/aligntraining.com\/au\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bae104 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"1bae104\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89f95bc elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"89f95bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2   >See Your Business Through Your Customers\u2019 Eyes<\/h2><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ad708d elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"4ad708d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-sub-heading\" style=\"\"><div class=\"elementor-element elementor-element-152abb95 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"152abb95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\"><div class=\"elementor-widget-container\"><div class=\"porto-u-heading porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\">Do you know what your customers really think about your business? Are you meeting their expectations at every touchpoint? <\/div><\/div><\/div><\/div><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66044ff elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"66044ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M19.4887 15.8942V6.14423C19.4887 5.94532 19.4097 5.75456 19.269 5.6139C19.1284 5.47325 18.9376 5.39423 18.7387 5.39423H8.9887C8.78979 5.39423 8.59902 5.47325 8.45837 5.6139C8.31772 5.75456 8.2387 5.94532 8.2387 6.14423C8.2387 6.34315 8.31772 6.53391 8.45837 6.67457C8.59902 6.81522 8.78979 6.89423 8.9887 6.89423H16.9284L6.20807 17.6136C6.06734 17.7543 5.98828 17.9452 5.98828 18.1442C5.98828 18.3433 6.06734 18.5341 6.20807 18.6749C6.3488 18.8156 6.53968 18.8947 6.7387 18.8947C6.93772 18.8947 7.12859 18.8156 7.26932 18.6749L17.9887 7.95455V15.8942C17.9887 16.0931 18.0677 16.2839 18.2084 16.4246C18.349 16.5652 18.5398 16.6442 18.7387 16.6442C18.9376 16.6442 19.1284 16.5652 19.269 16.4246C19.4097 16.2839 19.4887 16.0931 19.4887 15.8942Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a Free Discovery Call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d96d20 e-con-full e-flex e-con e-child\" data-id=\"0d96d20\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f22475 e-flex e-con-boxed e-con e-parent\" data-id=\"3f22475\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-2b23320 e-con-full e-flex e-con e-child\" data-id=\"2b23320\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-98b10a7 e-con-full e-flex e-con e-child\" data-id=\"98b10a7\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-9359638 elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"9359638\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2   >About This Survey<\/h2><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3af184c e-con-full e-flex e-con e-child\" data-id=\"3af184c\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-5fbd856 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"5fbd856\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-sub-heading\" style=\"\"><p>The Align Training Customer Experience Survey provides a deep, data-driven understanding of your customers\u2019 perceptions, needs, and experiences with your organisation.<\/p><p>Our comprehensive survey goes beyond simple satisfaction ratings to measure the entire customer journey, from initial contact to post-purchase support. We provide you with actionable insights to help you identify areas of excellence, pinpoint opportunities for improvement, and create a seamless, positive customer experience that builds loyalty and drives growth. <\/p><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-658d6a9 e-flex e-con-boxed e-con e-parent\" data-id=\"658d6a9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-7318430 e-con-full e-flex e-con e-child\" data-id=\"7318430\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-d931af7 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"d931af7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2   >How It Works<\/h2><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-074f0f7 elementor-widget elementor-widget-text-editor\" data-id=\"074f0f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59108407 elementor-widget elementor-widget-text-editor\" data-id=\"59108407\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>Our Customer Experience Survey is a customised online survey that we design in partnership with you to reflect your unique customer journey. We can measure a range of key metrics, including: <\/p><ul><li aria-level=\"1\"><b>Net Promoter Score (NPS):<\/b> The ultimate measure of customer loyalty.<\/li><li aria-level=\"1\"><b>Customer Satisfaction (CSAT):<\/b> A measure of satisfaction with specific interactions or touchpoints.<\/li><li aria-level=\"1\"><b>Customer Effort Score (CES):<\/b> A measure of how easy it is for customers to do business with you.<\/li><\/ul><p>We analyse the data and provide you with a detailed report that includes an overall summary of your customer experience performance, a breakdown by customer segment and touchpoint, and clear, actionable recommendations for improvement.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86e0ee2 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"86e0ee2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2   >Benefits of the Sales Competency Assessment<\/h2><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c883039 elementor-widget elementor-widget-text-editor\" data-id=\"c883039\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59108407 elementor-widget elementor-widget-text-editor\" data-id=\"59108407\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-element elementor-element-28a61d03 elementor-widget elementor-widget-text-editor\" data-id=\"28a61d03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\">By starting with a comprehensive diagnosis, we can:<\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4fda83e e-con-full e-flex e-con e-child\" data-id=\"4fda83e\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-43580ea e-grid e-con-full e-con e-child\" data-id=\"43580ea\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-fef8787 e-con-full e-flex e-con e-child\" data-id=\"fef8787\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-73e4d26 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"73e4d26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"63\" height=\"63\" viewBox=\"0 0 63 63\" fill=\"none\"><rect width=\"62.411\" height=\"62.411\" rx=\"5\" fill=\"#E6F8FF\"><\/rect><path d=\"M25.2891 39.2812C21.3398 39.2812 19.0547 35.8828 19.0547 30.5391C19.0547 25.2422 21.3633 21.8086 25.2891 21.8086C29.2148 21.8086 31.5 25.2188 31.5 30.5273C31.5 35.8711 29.2266 39.2812 25.2891 39.2812ZM25.2891 37.4414C27.9258 37.4414 29.3789 34.7578 29.3789 30.5391C29.3789 26.3789 27.9023 23.6602 25.2891 23.6602C22.6758 23.6602 21.1758 26.4023 21.1758 30.5273C21.1758 34.7461 22.6406 37.4414 25.2891 37.4414ZM37.7639 39V24.3281H37.717L33.2405 27.5508V25.3242L37.7405 22.0898H39.803V39H37.7639Z\" fill=\"#1C97D3\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tActionable Customer Insights\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tGain a deep understanding of your customers\u2019 needs, expectations, and pain points.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20c76c9 e-con-full e-flex e-con e-child\" data-id=\"20c76c9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-ff7fc66 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ff7fc66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"63\" height=\"63\" viewBox=\"0 0 63 63\" fill=\"none\"><rect width=\"62.411\" height=\"62.411\" rx=\"5\" fill=\"#E6F8FF\"><\/rect><path d=\"M25.2891 39.2812C21.3398 39.2812 19.0547 35.8828 19.0547 30.5391C19.0547 25.2422 21.3633 21.8086 25.2891 21.8086C29.2148 21.8086 31.5 25.2188 31.5 30.5273C31.5 35.8711 29.2266 39.2812 25.2891 39.2812ZM25.2891 37.4414C27.9258 37.4414 29.3789 34.7578 29.3789 30.5391C29.3789 26.3789 27.9023 23.6602 25.2891 23.6602C22.6758 23.6602 21.1758 26.4023 21.1758 30.5273C21.1758 34.7461 22.6406 37.4414 25.2891 37.4414ZM33.3459 26.9648C33.3459 24.0117 35.7366 21.8086 38.9241 21.8086C41.9475 21.8086 44.3264 23.8594 44.3264 26.4492C44.3264 28.3359 43.4709 29.7422 40.6467 32.6602L36.3694 37.0781V37.125H44.6077V39H33.4514V37.5469L39.4045 31.2773C41.678 28.8867 42.217 27.9844 42.217 26.5781C42.217 24.9492 40.7288 23.6484 38.8655 23.6484C36.885 23.6484 35.385 25.0781 35.385 26.9648V26.9766H33.3459V26.9648Z\" fill=\"#1C97D3\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tImproved Customer Loyalty &amp; Retention\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tIdentify and address the issues that are causing customer churn, and create experiences that build lasting loyalty.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-918e9af e-con-full e-flex e-con e-child\" data-id=\"918e9af\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-381f58e elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"381f58e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"63\" height=\"63\" viewBox=\"0 0 63 63\" fill=\"none\"><rect width=\"62.411\" height=\"62.411\" rx=\"5\" fill=\"#E6F8FF\"><\/rect><path d=\"M25.2891 39.2812C21.3398 39.2812 19.0547 35.8828 19.0547 30.5391C19.0547 25.2422 21.3633 21.8086 25.2891 21.8086C29.2148 21.8086 31.5 25.2188 31.5 30.5273C31.5 35.8711 29.2266 39.2812 25.2891 39.2812ZM25.2891 37.4414C27.9258 37.4414 29.3789 34.7578 29.3789 30.5391C29.3789 26.3789 27.9023 23.6602 25.2891 23.6602C22.6758 23.6602 21.1758 26.4023 21.1758 30.5273C21.1758 34.7461 22.6406 37.4414 25.2891 37.4414ZM37.1311 31.1953V29.4141H39.1584C41.1038 29.4141 42.4631 28.1602 42.4631 26.4492C42.4631 24.7734 41.3264 23.6367 39.1819 23.6367C37.2366 23.6367 35.9475 24.75 35.76 26.5195H33.7327C33.967 23.6484 36.0998 21.8086 39.2756 21.8086C42.2991 21.8086 44.5842 23.625 44.5842 26.168C44.5842 28.2891 43.2248 29.8125 41.1155 30.1875V30.2344C43.6702 30.3867 45.3108 31.9688 45.3108 34.3477C45.3108 37.2539 42.6623 39.2812 39.3459 39.2812C35.8069 39.2812 33.5452 37.3242 33.3928 34.5234H35.4202C35.6077 36.2578 37.0491 37.4531 39.3225 37.4531C41.5608 37.4531 43.1663 36.1875 43.1663 34.418C43.1663 32.4258 41.6663 31.1953 39.2522 31.1953H37.1311Z\" fill=\"#1C97D3\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tIncreased Revenue &amp; Growth\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDrive growth by improving customer retention, increasing share of wallet, and generating positive word-of-mouth.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3cfd6c1 e-con-full e-flex e-con e-child\" data-id=\"3cfd6c1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-95927cb elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"95927cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"63\" height=\"63\" viewBox=\"0 0 63 63\" fill=\"none\"><rect width=\"62.411\" height=\"62.411\" rx=\"5\" fill=\"#E6F8FF\"><\/rect><path d=\"M25.2891 39.2812C21.3398 39.2812 19.0547 35.8828 19.0547 30.5391C19.0547 25.2422 21.3633 21.8086 25.2891 21.8086C29.2148 21.8086 31.5 25.2188 31.5 30.5273C31.5 35.8711 29.2266 39.2812 25.2891 39.2812ZM25.2891 37.4414C27.9258 37.4414 29.3789 34.7578 29.3789 30.5391C29.3789 26.3789 27.9023 23.6602 25.2891 23.6602C22.6758 23.6602 21.1758 26.4023 21.1758 30.5273C21.1758 34.7461 22.6406 37.4414 25.2891 37.4414ZM41.7248 39V35.4844H33.2288V33.5742C34.6702 30.9023 36.6506 27.8203 40.6467 22.0898H43.7639V33.6328H46.1545V35.4844H43.7639V39H41.7248ZM35.3147 33.5859V33.6328H41.7248V23.8477H41.6897C38.4905 28.418 36.6506 31.2422 35.3147 33.5859Z\" fill=\"#1C97D3\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tEnhanced Brand Reputation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tBuild a reputation for outstanding customer service that sets you apart from the competition.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c405dc9 e-flex e-con-boxed e-con e-parent\" data-id=\"5c405dc9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-6fdd14f4 e-con-full e-flex e-con e-child\" data-id=\"6fdd14f4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-60b0c022 e-con-full e-flex e-con e-child\" data-id=\"60b0c022\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-6612cd3e e-con-full e-flex e-con e-child\" data-id=\"6612cd3e\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3125a7b5 elementor-widget-mobile__width-inherit elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"3125a7b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2   >Ready to Elevate Your Customer Experience?<\/h2><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e135b5c elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"3e135b5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-sub-heading\" style=\"\">Let\u2019s discuss how our Customer Experience Survey can help you see your business through your customers\u2019 eyes. Book a free, no-obligation discovery call with one of our experts today. <\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74ac23e9 e-con-full e-flex e-con e-child\" data-id=\"74ac23e9\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-5e15eb74 elementor-align-justify elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"5e15eb74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aligntraining.com\/au\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"14\" viewBox=\"0 0 15 14\" fill=\"none\"><path d=\"M14.3578 10.9038V1.15376C14.3578 0.954844 14.2788 0.764078 14.1382 0.623425C13.9975 0.482773 13.8068 0.403756 13.6078 0.403756H3.85784C3.65893 0.403756 3.46816 0.482773 3.32751 0.623425C3.18686 0.764078 3.10784 0.954844 3.10784 1.15376C3.10784 1.35267 3.18686 1.54343 3.32751 1.68409C3.46816 1.82474 3.65893 1.90376 3.85784 1.90376H11.7975L1.07721 12.6231C0.936483 12.7639 0.857422 12.9547 0.857422 13.1538C0.857422 13.3528 0.936483 13.5437 1.07721 13.6844C1.21794 13.8251 1.40882 13.9042 1.60784 13.9042C1.80686 13.9042 1.99773 13.8251 2.13846 13.6844L12.8578 2.96407V10.9038C12.8578 11.1027 12.9369 11.2934 13.0775 11.4341C13.2182 11.5747 13.4089 11.6538 13.6078 11.6538C13.8068 11.6538 13.9975 11.5747 14.1382 11.4341C14.2788 11.2934 14.3578 11.1027 14.3578 10.9038Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book Your Free Discovery Call Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63b6fe20 e-flex e-con-boxed e-con e-parent\" data-id=\"63b6fe20\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-5e00e783 e-con-full e-flex e-con e-child\" data-id=\"5e00e783\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-6d030d7c e-con-full e-flex e-con e-child\" data-id=\"6d030d7c\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-7bfa46f2 elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"7bfa46f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2   >Frequently Asked Questions<\/h2><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e50fa0d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2e50fa0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74b5f475 e-con-full e-flex e-con e-child\" data-id=\"74b5f475\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-19e47fd8 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"19e47fd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Helping startups and small businesses simplify processes, optimise performance, and scale with confidence<\/p><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5fd402 e-flex e-con-boxed e-con e-parent\" data-id=\"b5fd402\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-b0b8e35 elementor-widget elementor-widget-shortcode\" data-id=\"b0b8e35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">  <div class=\"acf-faq-wrap\">\r\n\r\n    <!-- DESKTOP -->\r\n    <div class=\"acf-faq-desktop\">\r\n      <div class=\"acf-faq-left\">\r\n                  <button class=\"acf-faq-item is-active\" data-acf-faq-btn data-index=\"0\">\r\n            <span>How is this different from other survey tools?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n                  <button class=\"acf-faq-item \" data-acf-faq-btn data-index=\"1\">\r\n            <span>How do you ensure a good response rate?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n                  <button class=\"acf-faq-item \" data-acf-faq-btn data-index=\"2\">\r\n            <span>What support do you provide after the survey?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n              <\/div>\r\n\r\n      <div class=\"acf-faq-right\">\r\n                  <div class=\"acf-faq-panel is-active\" data-acf-faq-panel data-index=\"0\">\r\n            <div class=\"acf-faq-answer\"><p>We don\u2019t just provide you with a tool; we provide you with a complete solution. We work with you to design the survey, analyse the data, and develop an action plan based on the results. Our expertise in customer experience and training means we can help you turn insights into action.  <\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n                  <div class=\"acf-faq-panel \" data-acf-faq-panel data-index=\"1\">\r\n            <div class=\"acf-faq-answer\"><p>We work with you to develop a communication plan to encourage your customers to participate in the survey. We also ensure the survey is well-designed, easy to complete, and optimised for mobile devices. <\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n                  <div class=\"acf-faq-panel \" data-acf-faq-panel data-index=\"2\">\r\n            <div class=\"acf-faq-answer\"><p>We can work with you to develop and implement a customer experience improvement plan based on the survey results. This can include customer service training, process improvement workshops, and leadership coaching. <\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n              <\/div>\r\n    <\/div>\r\n\r\n    <!-- MOBILE -->\r\n    <div class=\"acf-faq-mobile\">\r\n              <div class=\"acf-faq-acc-item\">\r\n          <button class=\"acf-faq-acc-btn\">\r\n            <span>How is this different from other survey tools?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n          <div class=\"acf-faq-acc-panel\">\r\n            <div class=\"acf-faq-answer\"><p>We don\u2019t just provide you with a tool; we provide you with a complete solution. We work with you to design the survey, analyse the data, and develop an action plan based on the results. Our expertise in customer experience and training means we can help you turn insights into action.  <\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n        <\/div>\r\n              <div class=\"acf-faq-acc-item\">\r\n          <button class=\"acf-faq-acc-btn\">\r\n            <span>How do you ensure a good response rate?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n          <div class=\"acf-faq-acc-panel\">\r\n            <div class=\"acf-faq-answer\"><p>We work with you to develop a communication plan to encourage your customers to participate in the survey. We also ensure the survey is well-designed, easy to complete, and optimised for mobile devices. <\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n        <\/div>\r\n              <div class=\"acf-faq-acc-item\">\r\n          <button class=\"acf-faq-acc-btn\">\r\n            <span>What support do you provide after the survey?<\/span>\r\n            <span class=\"acf-faq-arrow\">\u203a<\/span>\r\n          <\/button>\r\n          <div class=\"acf-faq-acc-panel\">\r\n            <div class=\"acf-faq-answer\"><p>We can work with you to develop and implement a customer experience improvement plan based on the survey results. This can include customer service training, process improvement workshops, and leadership coaching. <\/p>\n<\/div>\r\n            <a class=\"acf-faq-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTU2MTksInRvZ2dsZSI6ZmFsc2V9\">\r\n              <span>Make an Inquiry<\/span>\r\n              <span class=\"acf-faq-cta-arrow\"><\/span>\r\n            <\/a>\r\n          <\/div>\r\n        <\/div>\r\n          <\/div>\r\n\r\n  <\/div>\r\n  <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Do you know what your customers really think about your business? Are you meeting their expectations at every touchpoint? Book a Free Discovery Call About This Survey The Align Training Customer Experience Survey provides a deep, data-driven understanding of your customers\u2019 perceptions, needs, and experiences with your organisation. Our comprehensive survey goes beyond simple satisfaction [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":14198,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14316","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Experience Survey | Align Training<\/title>\n<meta name=\"description\" content=\"Measure and improve your customer experience with our comprehensive survey. 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