{"id":17893,"date":"2026-01-16T03:02:08","date_gmt":"2026-01-16T03:02:08","guid":{"rendered":"https:\/\/aligntraining.com\/industries\/contact-centre-training\/"},"modified":"2026-03-25T07:25:29","modified_gmt":"2026-03-25T07:25:29","slug":"contact-centre-training","status":"publish","type":"page","link":"https:\/\/aligntraining.com\/au\/industries\/contact-centre-training\/","title":{"rendered":"Contact Centre Training"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17893\" class=\"elementor elementor-17893 elementor-8792\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9971ae3 e-flex e-con-boxed e-con e-parent\" data-id=\"9971ae3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-426f033 e-con-full e-flex e-con e-child\" data-id=\"426f033\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-fec117f elementor-widget elementor-widget-breadcrumbs\" data-id=\"fec117f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span class=\"yoast-breadcrumbs\"><span><a href=\"https:\/\/aligntraining.com\/au\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21d65fa elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"21d65fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d9ed22 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"1d9ed22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2   >Transform Your Contact Centre into a Hub of Excellence<\/h2><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-286c985 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"286c985\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Our specialised programmes equip contact centre teams and leaders to deliver exceptional service and drive operational efficiency.<\/p><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19d8b26 elementor-align-left elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"19d8b26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M19.4887 15.8942V6.14423C19.4887 5.94532 19.4097 5.75456 19.269 5.6139C19.1284 5.47325 18.9376 5.39423 18.7387 5.39423H8.9887C8.78979 5.39423 8.59902 5.47325 8.45837 5.6139C8.31772 5.75456 8.2387 5.94532 8.2387 6.14423C8.2387 6.34315 8.31772 6.53391 8.45837 6.67457C8.59902 6.81522 8.78979 6.89423 8.9887 6.89423H16.9284L6.20807 17.6136C6.06734 17.7543 5.98828 17.9452 5.98828 18.1442C5.98828 18.3433 6.06734 18.5341 6.20807 18.6749C6.3488 18.8156 6.53968 18.8947 6.7387 18.8947C6.93772 18.8947 7.12859 18.8156 7.26932 18.6749L17.9887 7.95455V15.8942C17.9887 16.0931 18.0677 16.2839 18.2084 16.4246C18.349 16.5652 18.5398 16.6442 18.7387 16.6442C18.9376 16.6442 19.1284 16.5652 19.269 16.4246C19.4097 16.2839 19.4887 16.0931 19.4887 15.8942Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a Free Discovery Call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8169fa e-con-full e-flex e-con e-child\" data-id=\"f8169fa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e394cfc e-flex e-con-boxed e-con e-parent\" data-id=\"5e394cfc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-6bdaaa30 e-con-full e-flex e-con e-child\" data-id=\"6bdaaa30\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-540fe023 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"540fe023\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Challenges We Solve for Contact Centres<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f35cc3b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2f35cc3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contact centres operate under constant pressure \u2014 high volumes, tight metrics, and the expectation of consistent, excellent service on every single call. These are the challenges we help you solve.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1434414b e-grid e-con-full e-con e-child\" data-id=\"1434414b\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-47712ff1 e-con-full e-flex e-con e-child\" data-id=\"47712ff1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4f502cb5 elementor-widget elementor-widget-image\" data-id=\"4f502cb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608640.svg\" class=\"attachment-full size-full wp-image-16874\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33d70fc7 e-con-full e-flex e-con e-child\" data-id=\"33d70fc7\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-15ce0672 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"15ce0672\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h3   >High Agent Turnover and Burnout<\/h3><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc313ea elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"4dc313ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Contact centre attrition is one of the most costly and persistent challenges in the industry. We help you build a team culture where agents feel confident, valued, and purposeful \u2014 reducing turnover and the cost of constantly rehiring and retraining.<\/p><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27ae78c0 e-con-full e-flex e-con e-child\" data-id=\"27ae78c0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-32cedd91 elementor-widget elementor-widget-image\" data-id=\"32cedd91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608641.svg\" class=\"attachment-full size-full wp-image-16875\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-674d27be e-con-full e-flex e-con e-child\" data-id=\"674d27be\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-7fa84db1 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"7fa84db1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h3   >Inconsistent Customer Experience Across the Team<\/h3><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12e85747 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"12e85747\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-sub-heading\" style=\"\"><p>When every agent handles calls differently, your service standard depends on who picks up. We build a consistent, repeatable conversation framework so every customer receives the same quality of service regardless of which agent they speak to.<\/p><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68a012d1 e-con-full e-flex e-con e-child\" data-id=\"68a012d1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-52ab6ab3 elementor-widget elementor-widget-image\" data-id=\"52ab6ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608643.svg\" class=\"attachment-full size-full wp-image-16876\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-189e82af e-con-full e-flex e-con e-child\" data-id=\"189e82af\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-5af51cac elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"5af51cac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h3   >Agents Who Follow Scripts Instead of Genuinely Listening<\/h3><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74a04322 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"74a04322\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Scripts create robotic interactions that frustrate customers. We train your agents to listen properly, understand the real need behind every call, and respond with genuine empathy and problem-solving \u2014 not a rehearsed line.<\/p><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-183a89dc e-con-full e-flex e-con e-child\" data-id=\"183a89dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4e9cc8 elementor-widget elementor-widget-image\" data-id=\"2a4e9cc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608642.svg\" class=\"attachment-full size-full wp-image-16877\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34648873 e-con-full e-flex e-con e-child\" data-id=\"34648873\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4d403d82 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"4d403d82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h3   >Team Leaders Who Manage Metrics but Don't Coach People<\/h3><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f659916 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"6f659916\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Many contact centre team leaders are promoted for their performance, not their people skills. We develop frontline leaders who know how to coach, motivate, and develop their agents for sustained, long-term improvement.<\/p><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39d18613 e-con-full e-flex e-con e-child\" data-id=\"39d18613\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-424bbae6 elementor-widget elementor-widget-image\" data-id=\"424bbae6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/Group-2608666.svg\" class=\"attachment-full size-full wp-image-17169\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f8a0268 e-con-full e-flex e-con e-child\" data-id=\"3f8a0268\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-1b982338 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"1b982338\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h3   >Low First-Contact Resolution and High Escalation Rates<\/h3><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c8b8525 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"7c8b8525\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Unresolved issues on first contact are expensive and frustrating for customers. We equip your agents with the problem-solving skills and confidence to resolve issues on the spot, reducing callbacks, escalations, and handling time.<\/p><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e115108 elementor-align-center elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"e115108\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M19.4887 15.8942V6.14423C19.4887 5.94532 19.4097 5.75456 19.269 5.6139C19.1284 5.47325 18.9376 5.39423 18.7387 5.39423H8.9887C8.78979 5.39423 8.59902 5.47325 8.45837 5.6139C8.31772 5.75456 8.2387 5.94532 8.2387 6.14423C8.2387 6.34315 8.31772 6.53391 8.45837 6.67457C8.59902 6.81522 8.78979 6.89423 8.9887 6.89423H16.9284L6.20807 17.6136C6.06734 17.7543 5.98828 17.9452 5.98828 18.1442C5.98828 18.3433 6.06734 18.5341 6.20807 18.6749C6.3488 18.8156 6.53968 18.8947 6.7387 18.8947C6.93772 18.8947 7.12859 18.8156 7.26932 18.6749L17.9887 7.95455V15.8942C17.9887 16.0931 18.0677 16.2839 18.2084 16.4246C18.349 16.5652 18.5398 16.6442 18.7387 16.6442C18.9376 16.6442 19.1284 16.5652 19.269 16.4246C19.4097 16.2839 19.4887 16.0931 19.4887 15.8942Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More About Our Impact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d53af24 e-flex e-con-boxed e-con e-parent\" data-id=\"6d53af24\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3b5fe0bf elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"3b5fe0bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Clients We Work With<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d9f598c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6d9f598c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Trusted by leading brands worldwide<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-550a35e3 e-con-full e-flex e-con e-child\" data-id=\"550a35e3\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-24ab45b4 elementor-widget elementor-widget-shortcode\" data-id=\"24ab45b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>.elementor-17130 .elementor-element.elementor-element-f7542af{--display:flex;--padding-block-start:20px;--padding-block-end:20px;--padding-inline-start:00px;--padding-inline-end:0px;}.container-fluid .e-parent.e-con-full .e-con-boxed.elementor-element-f7542af{--padding-inline-start:00px;--padding-inline-end:0px;}.elementor-17130 .elementor-element.elementor-element-a869e77{--e-image-carousel-slides-to-show:6;}.elementor-17130 .elementor-element.elementor-element-a869e77 .swiper-wrapper{display:flex;align-items:center;}@media(max-width:991px){.elementor-17130 .elementor-element.elementor-element-f7542af{--padding-block-start:20px;--padding-block-end:20px;--padding-inline-start:20px;--padding-inline-end:20px;}.container-fluid .e-parent.e-con-full .e-con-boxed.elementor-element-f7542af{--padding-inline-start:20px;--padding-inline-end:20px;}}@media(max-width:767px){.elementor-17130 .elementor-element.elementor-element-f7542af{--padding-block-start:0px;--padding-block-end:0px;--padding-inline-start:0px;--padding-inline-end:0px;}.container-fluid .e-parent.e-con-full .e-con-boxed.elementor-element-f7542af{--padding-inline-start:0px;--padding-inline-end:0px;}.elementor-17130 .elementor-element.elementor-element-a869e77{--e-image-carousel-slides-to-show:2;}}<\/style><div class=\"porto-block\" data-id=\"17130\">\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"17130\" class=\"elementor elementor-17130 elementor-17102 elementor-17102\" data-elementor-post-type=\"porto_builder\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7542af e-con-full e-flex e-con e-child\" data-id=\"f7542af\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-a869e77 elementor-widget elementor-widget-image-carousel\" data-id=\"a869e77\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;6&quot;,&quot;slides_to_show_mobile&quot;:&quot;2&quot;,&quot;navigation&quot;:&quot;none&quot;,&quot;autoplay_speed&quot;:3000,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:80,&quot;sizes&quot;:[]},&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/1-1.png\" alt=\"1.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/2-1.png\" alt=\"2.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/3-1.png\" alt=\"3.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/4-1.png\" alt=\"4.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/5-1.png\" alt=\"5.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/6-1.png\" alt=\"6.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/7-1.png\" alt=\"7.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"8 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/8-1.png\" alt=\"8.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"9 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/9-1.png\" alt=\"9.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"10 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/10-1.png\" alt=\"10.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"11 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/11-1.png\" alt=\"11.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"12 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/12-1.png\" alt=\"12.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"13 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/13-1.png\" alt=\"13.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"14 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/15-1.png\" alt=\"15.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"15 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/16-1.png\" alt=\"16.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"16 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/17-1.png\" alt=\"17.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"17 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/18-1.png\" alt=\"18.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"18 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/19-1.png\" alt=\"19.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"19 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/28-1.png\" alt=\"28.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"20 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/27-1.png\" alt=\"27.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"21 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/26-1.png\" alt=\"26.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"22 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/25-1.png\" alt=\"25.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"23 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/24-1.png\" alt=\"24.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"24 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/23-1.png\" alt=\"23.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"25 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/22-1.png\" alt=\"22.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"26 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/21-1.png\" alt=\"21.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"27 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/20-1.png\" alt=\"20.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"28 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/29-1.png\" alt=\"29.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"29 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/30-1.png\" alt=\"30.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"30 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/31-1.png\" alt=\"31.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"31 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/32-1.png\" alt=\"32.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"32 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/33-1.png\" alt=\"33.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"33 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/34-1.png\" alt=\"34.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"34 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/35-1.png\" alt=\"35.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"35 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/36-1.png\" alt=\"36.png\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"36 of 36\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/37-1.png\" alt=\"37.png\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-460271e8 e-flex e-con-boxed e-con e-parent\" data-id=\"460271e8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-2b434393 e-con-full e-flex e-con e-child\" data-id=\"2b434393\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3c9cfcbc elementor-widget elementor-widget-heading\" data-id=\"3c9cfcbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rise up, collaborate.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39d4dafc elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"39d4dafc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Our Tailored Training Solutions<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46f3660e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"46f3660e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We offer a suite of training programmes specifically designed for contact centre environments across New Zealand:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-120ee591 e-grid e-con-full e-con e-child\" data-id=\"120ee591\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-4dfac8fc e-con-full e-flex e-con e-child\" data-id=\"4dfac8fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-35c69035 elementor-widget elementor-widget-image\" data-id=\"35c69035\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"72\" height=\"72\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/Overlay.svg\" class=\"attachment-full size-full wp-image-17860\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a60d781 e-con-full e-flex e-con e-child\" data-id=\"a60d781\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-645dbf3a elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"645dbf3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h3   >For Contact Centre Agents<\/h3><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-190867c6 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"190867c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>We equip agents with the mindset, skillset, and conversation framework to handle every call with confidence, empathy, and genuine care. Your agents will move beyond scripts to build real rapport, resolve issues first time, and create customer experiences worth talking about.<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21876f84 e-con-full e-flex e-con e-child\" data-id=\"21876f84\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-356a5723 elementor-widget elementor-widget-image\" data-id=\"356a5723\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"72\" height=\"72\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/Overlay-1.svg\" class=\"attachment-full size-full wp-image-17861\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d9496ad e-con-full e-flex e-con e-child\" data-id=\"3d9496ad\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-700c6254 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"700c6254\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h3   >For Contact Centre Team Leaders<\/h3><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a269d80 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"6a269d80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>We develop team leaders who coach rather than manage \u2014 giving them the practical tools to have meaningful one-on-one performance conversations, reinforce the right behaviours, and build teams that take pride in their work.<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-326f4d52 e-con-full e-flex e-con e-child\" data-id=\"326f4d52\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-262fad32 elementor-widget elementor-widget-image\" data-id=\"262fad32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"72\" height=\"72\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/Overlay-2.svg\" class=\"attachment-full size-full wp-image-17862\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a059ec6 e-con-full e-flex e-con e-child\" data-id=\"3a059ec6\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-dbf92a5 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"dbf92a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h3   >For Contact Centre Managers and Operations Leaders<\/h3><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28ff6ea4 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"28ff6ea4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>We work with operations leaders to build a performance culture that goes beyond KPIs. Your managers will develop the strategic coaching skills, leadership frameworks, and cultural tools to sustain high performance across their entire centre.<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd4c92b elementor-align-center elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"fd4c92b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M19.4887 15.8942V6.14423C19.4887 5.94532 19.4097 5.75456 19.269 5.6139C19.1284 5.47325 18.9376 5.39423 18.7387 5.39423H8.9887C8.78979 5.39423 8.59902 5.47325 8.45837 5.6139C8.31772 5.75456 8.2387 5.94532 8.2387 6.14423C8.2387 6.34315 8.31772 6.53391 8.45837 6.67457C8.59902 6.81522 8.78979 6.89423 8.9887 6.89423H16.9284L6.20807 17.6136C6.06734 17.7543 5.98828 17.9452 5.98828 18.1442C5.98828 18.3433 6.06734 18.5341 6.20807 18.6749C6.3488 18.8156 6.53968 18.8947 6.7387 18.8947C6.93772 18.8947 7.12859 18.8156 7.26932 18.6749L17.9887 7.95455V15.8942C17.9887 16.0931 18.0677 16.2839 18.2084 16.4246C18.349 16.5652 18.5398 16.6442 18.7387 16.6442C18.9376 16.6442 19.1284 16.5652 19.269 16.4246C19.4097 16.2839 19.4887 16.0931 19.4887 15.8942Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More About Our Solutions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d549ff e-flex e-con-boxed e-con e-parent\" data-id=\"6d549ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-05c9829 e-con-full e-flex e-con e-child\" data-id=\"05c9829\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6090be4 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"6090be4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Our Partnership With CCNNZ<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ce3ca7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9ce3ca7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Align Training is a proud partner of the Contact Centre Network New Zealand (CCNNZ) \u2014 the peak body for contact centre professionals across Aotearoa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e23e0e e-con-full e-flex e-con e-child\" data-id=\"0e23e0e\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-a93defd e-con-full e-flex e-con e-child\" data-id=\"a93defd\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-669c5a3 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"669c5a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"48\" viewBox=\"0 0 48 48\" fill=\"none\"><rect width=\"48\" height=\"48\" rx=\"8\" 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elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"51cb196\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >Rise up, collaborate.<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02195e4 elementor-widget elementor-widget-image\" data-id=\"02195e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2024\/02\/Align_Training_Logo_RGB-01-1024x512.png\" class=\"attachment-large size-large wp-image-14148\" alt=\"\" srcset=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2024\/02\/Align_Training_Logo_RGB-01-1024x512.png 1024w, https:\/\/aligntraining.com\/wp-content\/uploads\/2024\/02\/Align_Training_Logo_RGB-01-768x384.png 768w, https:\/\/aligntraining.com\/wp-content\/uploads\/2024\/02\/Align_Training_Logo_RGB-01-640x320.png 640w, https:\/\/aligntraining.com\/wp-content\/uploads\/2024\/02\/Align_Training_Logo_RGB-01-400x200.png 400w, https:\/\/aligntraining.com\/wp-content\/uploads\/2024\/02\/Align_Training_Logo_RGB-01-367x184.png 367w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-955962c elementor-widget elementor-widget-image\" data-id=\"955962c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"267\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/CCNNZ-1024x267.png\" class=\"attachment-large size-large wp-image-17684\" alt=\"\" srcset=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/CCNNZ-1024x267.png 1024w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/CCNNZ-768x200.png 768w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/CCNNZ-640x167.png 640w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/CCNNZ-400x104.png 400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6168aa elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"d6168aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ccnnz.org.nz\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"  porto-icon-arrow-forward-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more about CCNNZ <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47f4f890 e-flex e-con-boxed e-con e-parent\" data-id=\"47f4f890\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-4f6e0ff0 e-con-full e-flex e-con e-child\" data-id=\"4f6e0ff0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-7d6bdfb4 elementor-widget elementor-widget-heading\" data-id=\"7d6bdfb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rise up, collaborate.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-272b27d9 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"272b27d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Success Stories From Contact Centres<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40ea3e5d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"40ea3e5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We offer a suite of training programmes tailored to the specific needs of the contact centre industry:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3282cf5a e-grid e-con-full e-con e-child\" data-id=\"3282cf5a\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-480b8407 e-con-full e-flex e-con e-child\" data-id=\"480b8407\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-15917315 e-con-full e-flex e-con e-child\" data-id=\"15917315\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-5c4f9ec0 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"5c4f9ec0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >Financial Services Contact Centre<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-675896d9 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"675896d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >CSAT Improved From 12th to 93rd Percentile<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dcfc44f elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"3dcfc44f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>A financial services contact centre transformed their customer satisfaction ranking by aligning service behaviours across their frontline team through a structured Align Training programme.<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a4acc32 e-con-full e-flex e-con e-child\" data-id=\"7a4acc32\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-799ccaef elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"799ccaef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path d=\"M7.11179 9.4814L8.69202 11.0616L11.8525 7.90117M16.5932 9.4814C16.5932 10.4152 16.4092 11.3399 16.0519 12.2027C15.6945 13.0654 15.1707 13.8493 14.5104 14.5097C13.8501 15.17 13.0662 15.6938 12.2034 16.0511C11.3407 16.4085 10.416 16.5924 9.48213 16.5924C8.5483 16.5924 7.62361 16.4085 6.76085 16.0511C5.8981 15.6938 5.11419 15.17 4.45387 14.5097C3.79355 13.8493 3.26975 13.0654 2.91239 12.2027C2.55503 11.3399 2.37109 10.4152 2.37109 9.4814C2.37109 7.59543 3.12029 5.78671 4.45387 4.45314C5.78745 3.11956 7.59617 2.37036 9.48213 2.37036C11.3681 2.37036 13.1768 3.11956 14.5104 4.45314C15.844 5.78671 16.5932 7.59543 16.5932 9.4814Z\" stroke=\"#73C3D6\" stroke-width=\"0.790115\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Customer satisfaction improved from 12th to 93rd percentile<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path d=\"M7.11179 9.4814L8.69202 11.0616L11.8525 7.90117M16.5932 9.4814C16.5932 10.4152 16.4092 11.3399 16.0519 12.2027C15.6945 13.0654 15.1707 13.8493 14.5104 14.5097C13.8501 15.17 13.0662 15.6938 12.2034 16.0511C11.3407 16.4085 10.416 16.5924 9.48213 16.5924C8.5483 16.5924 7.62361 16.4085 6.76085 16.0511C5.8981 15.6938 5.11419 15.17 4.45387 14.5097C3.79355 13.8493 3.26975 13.0654 2.91239 12.2027C2.55503 11.3399 2.37109 10.4152 2.37109 9.4814C2.37109 7.59543 3.12029 5.78671 4.45387 4.45314C5.78745 3.11956 7.59617 2.37036 9.48213 2.37036C11.3681 2.37036 13.1768 3.11956 14.5104 4.45314C15.844 5.78671 16.5932 7.59543 16.5932 9.4814Z\" stroke=\"#73C3D6\" stroke-width=\"0.790115\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Consistent conversation approach embedded across all agents<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path d=\"M7.11179 9.4814L8.69202 11.0616L11.8525 7.90117M16.5932 9.4814C16.5932 10.4152 16.4092 11.3399 16.0519 12.2027C15.6945 13.0654 15.1707 13.8493 14.5104 14.5097C13.8501 15.17 13.0662 15.6938 12.2034 16.0511C11.3407 16.4085 10.416 16.5924 9.48213 16.5924C8.5483 16.5924 7.62361 16.4085 6.76085 16.0511C5.8981 15.6938 5.11419 15.17 4.45387 14.5097C3.79355 13.8493 3.26975 13.0654 2.91239 12.2027C2.55503 11.3399 2.37109 10.4152 2.37109 9.4814C2.37109 7.59543 3.12029 5.78671 4.45387 4.45314C5.78745 3.11956 7.59617 2.37036 9.48213 2.37036C11.3681 2.37036 13.1768 3.11956 14.5104 4.45314C15.844 5.78671 16.5932 7.59543 16.5932 9.4814Z\" stroke=\"#73C3D6\" stroke-width=\"0.790115\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Sustained improvement well beyond the initial training<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6aac98b1 e-con-full e-flex e-con e-child\" data-id=\"6aac98b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-7e3fdfb1 e-con-full e-flex e-con e-child\" data-id=\"7e3fdfb1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-631a649d elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"631a649d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >Contact Centre Organisation<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d0bfc3c elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"2d0bfc3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >NPS Increased From the Low 60s to the High 80s<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f5c2bb9 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"7f5c2bb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>A contact centre organisation lifted their Net Promoter Score significantly within 12 months by building consistent, empathetic conversation habits across their team.<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39d44cc0 e-con-full e-flex e-con e-child\" data-id=\"39d44cc0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-23576ede elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"23576ede\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path d=\"M7.11179 9.4814L8.69202 11.0616L11.8525 7.90117M16.5932 9.4814C16.5932 10.4152 16.4092 11.3399 16.0519 12.2027C15.6945 13.0654 15.1707 13.8493 14.5104 14.5097C13.8501 15.17 13.0662 15.6938 12.2034 16.0511C11.3407 16.4085 10.416 16.5924 9.48213 16.5924C8.5483 16.5924 7.62361 16.4085 6.76085 16.0511C5.8981 15.6938 5.11419 15.17 4.45387 14.5097C3.79355 13.8493 3.26975 13.0654 2.91239 12.2027C2.55503 11.3399 2.37109 10.4152 2.37109 9.4814C2.37109 7.59543 3.12029 5.78671 4.45387 4.45314C5.78745 3.11956 7.59617 2.37036 9.48213 2.37036C11.3681 2.37036 13.1768 3.11956 14.5104 4.45314C15.844 5.78671 16.5932 7.59543 16.5932 9.4814Z\" stroke=\"#73C3D6\" stroke-width=\"0.790115\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">NPS increased from low 60s to high 80s in under 12 months<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path d=\"M7.11179 9.4814L8.69202 11.0616L11.8525 7.90117M16.5932 9.4814C16.5932 10.4152 16.4092 11.3399 16.0519 12.2027C15.6945 13.0654 15.1707 13.8493 14.5104 14.5097C13.8501 15.17 13.0662 15.6938 12.2034 16.0511C11.3407 16.4085 10.416 16.5924 9.48213 16.5924C8.5483 16.5924 7.62361 16.4085 6.76085 16.0511C5.8981 15.6938 5.11419 15.17 4.45387 14.5097C3.79355 13.8493 3.26975 13.0654 2.91239 12.2027C2.55503 11.3399 2.37109 10.4152 2.37109 9.4814C2.37109 7.59543 3.12029 5.78671 4.45387 4.45314C5.78745 3.11956 7.59617 2.37036 9.48213 2.37036C11.3681 2.37036 13.1768 3.11956 14.5104 4.45314C15.844 5.78671 16.5932 7.59543 16.5932 9.4814Z\" stroke=\"#73C3D6\" stroke-width=\"0.790115\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Agent confidence and capability measurably improved<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path d=\"M7.11179 9.4814L8.69202 11.0616L11.8525 7.90117M16.5932 9.4814C16.5932 10.4152 16.4092 11.3399 16.0519 12.2027C15.6945 13.0654 15.1707 13.8493 14.5104 14.5097C13.8501 15.17 13.0662 15.6938 12.2034 16.0511C11.3407 16.4085 10.416 16.5924 9.48213 16.5924C8.5483 16.5924 7.62361 16.4085 6.76085 16.0511C5.8981 15.6938 5.11419 15.17 4.45387 14.5097C3.79355 13.8493 3.26975 13.0654 2.91239 12.2027C2.55503 11.3399 2.37109 10.4152 2.37109 9.4814C2.37109 7.59543 3.12029 5.78671 4.45387 4.45314C5.78745 3.11956 7.59617 2.37036 9.48213 2.37036C11.3681 2.37036 13.1768 3.11956 14.5104 4.45314C15.844 5.78671 16.5932 7.59543 16.5932 9.4814Z\" stroke=\"#73C3D6\" stroke-width=\"0.790115\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Customer loyalty strengthened through better first-contact experiences<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e29702c e-con-full e-flex e-con e-child\" data-id=\"6e29702c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-126c9034 e-con-full e-flex e-con e-child\" data-id=\"126c9034\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-70518b2c elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"70518b2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   > Inbound Sales Contact Centre<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d9aba41 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"3d9aba41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >196% Increase in Cross-Selling<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-495a2f4 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"495a2f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>When agents learn to listen properly and uncover real customer needs, sales opportunities arise naturally. One contact centre saw a dramatic increase in cross-selling following their Align Training programme.<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f7106f8 e-con-full e-flex e-con e-child\" data-id=\"5f7106f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-5636b11d elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5636b11d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path d=\"M7.11179 9.4814L8.69202 11.0616L11.8525 7.90117M16.5932 9.4814C16.5932 10.4152 16.4092 11.3399 16.0519 12.2027C15.6945 13.0654 15.1707 13.8493 14.5104 14.5097C13.8501 15.17 13.0662 15.6938 12.2034 16.0511C11.3407 16.4085 10.416 16.5924 9.48213 16.5924C8.5483 16.5924 7.62361 16.4085 6.76085 16.0511C5.8981 15.6938 5.11419 15.17 4.45387 14.5097C3.79355 13.8493 3.26975 13.0654 2.91239 12.2027C2.55503 11.3399 2.37109 10.4152 2.37109 9.4814C2.37109 7.59543 3.12029 5.78671 4.45387 4.45314C5.78745 3.11956 7.59617 2.37036 9.48213 2.37036C11.3681 2.37036 13.1768 3.11956 14.5104 4.45314C15.844 5.78671 16.5932 7.59543 16.5932 9.4814Z\" stroke=\"#73C3D6\" stroke-width=\"0.790115\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">196% increase in cross-selling opportunities<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path d=\"M7.11179 9.4814L8.69202 11.0616L11.8525 7.90117M16.5932 9.4814C16.5932 10.4152 16.4092 11.3399 16.0519 12.2027C15.6945 13.0654 15.1707 13.8493 14.5104 14.5097C13.8501 15.17 13.0662 15.6938 12.2034 16.0511C11.3407 16.4085 10.416 16.5924 9.48213 16.5924C8.5483 16.5924 7.62361 16.4085 6.76085 16.0511C5.8981 15.6938 5.11419 15.17 4.45387 14.5097C3.79355 13.8493 3.26975 13.0654 2.91239 12.2027C2.55503 11.3399 2.37109 10.4152 2.37109 9.4814C2.37109 7.59543 3.12029 5.78671 4.45387 4.45314C5.78745 3.11956 7.59617 2.37036 9.48213 2.37036C11.3681 2.37036 13.1768 3.11956 14.5104 4.45314C15.844 5.78671 16.5932 7.59543 16.5932 9.4814Z\" stroke=\"#73C3D6\" stroke-width=\"0.790115\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Agents transitioned from order-takers to consultative advisors<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path d=\"M7.11179 9.4814L8.69202 11.0616L11.8525 7.90117M16.5932 9.4814C16.5932 10.4152 16.4092 11.3399 16.0519 12.2027C15.6945 13.0654 15.1707 13.8493 14.5104 14.5097C13.8501 15.17 13.0662 15.6938 12.2034 16.0511C11.3407 16.4085 10.416 16.5924 9.48213 16.5924C8.5483 16.5924 7.62361 16.4085 6.76085 16.0511C5.8981 15.6938 5.11419 15.17 4.45387 14.5097C3.79355 13.8493 3.26975 13.0654 2.91239 12.2027C2.55503 11.3399 2.37109 10.4152 2.37109 9.4814C2.37109 7.59543 3.12029 5.78671 4.45387 4.45314C5.78745 3.11956 7.59617 2.37036 9.48213 2.37036C11.3681 2.37036 13.1768 3.11956 14.5104 4.45314C15.844 5.78671 16.5932 7.59543 16.5932 9.4814Z\" stroke=\"#73C3D6\" stroke-width=\"0.790115\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Revenue growth delivered without pressure tactics<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a7f4f8f e-flex e-con-boxed e-con e-parent\" data-id=\"5a7f4f8f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-1650988c e-con-full e-flex e-con e-child\" data-id=\"1650988c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4464b6d4 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"4464b6d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Our Approach to Contact Centre Training<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5373bf3c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5373bf3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We work with contact centre leaders to understand your environment, your metrics, and your people challenges before we design anything.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-669e54a2 e-con-full e-flex e-con e-child\" data-id=\"669e54a2\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-2e9c07c4 e-con-full e-flex e-con e-child\" data-id=\"2e9c07c4\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-246e861c elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"246e861c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"48\" viewBox=\"0 0 48 48\" fill=\"none\"><rect width=\"48\" height=\"48\" rx=\"8\" fill=\"#73C3D6\" fill-opacity=\"0.1\"><\/rect><g clip-path=\"url(#clip0_4371_1844)\"><g clip-path=\"url(#clip1_4371_1844)\"><g clip-path=\"url(#clip2_4371_1844)\"><path d=\"M19.0971 23.6315C17.957 23.6271 16.9759 23.3465 16.1539 22.7897C15.3364 22.2329 14.7067 21.4264 14.2647 20.3702C13.8272 19.314 13.6107 18.0435 13.6151 16.5586C13.6151 15.0782 13.8339 13.8165 14.2714 12.7736C14.7133 11.7307 15.343 10.9374 16.1606 10.3939C16.9825 9.84588 17.9614 9.57189 19.0971 9.57189C20.2329 9.57189 21.2095 9.84588 22.027 10.3939C22.849 10.9418 23.481 11.7373 23.9229 12.7802C24.3648 13.8187 24.5836 15.0782 24.5791 16.5586C24.5791 18.0479 24.3582 19.3206 23.9163 20.3768C23.4788 21.433 22.8512 22.2395 22.0337 22.7963C21.2161 23.3531 20.2373 23.6315 19.0971 23.6315ZM19.0971 21.2518C19.8749 21.2518 20.4958 20.8607 20.9598 20.0785C21.4238 19.2963 21.6536 18.123 21.6492 16.5586C21.6492 15.529 21.5431 14.6716 21.331 13.9867C21.1233 13.3017 20.8272 12.7868 20.4428 12.4422C20.0627 12.0975 19.6142 11.9251 19.0971 11.9251C18.3238 11.9251 17.7051 12.3118 17.2411 13.0851C16.777 13.8585 16.5428 15.0163 16.5384 16.5586C16.5384 17.6016 16.6423 18.4721 16.85 19.1704C17.0621 19.8642 17.3604 20.3857 17.7449 20.7348C18.1293 21.0795 18.5801 21.2518 19.0971 21.2518ZM32.532 9.75749V23.3333H29.6618V12.4819H29.5822L26.4733 14.4308V11.8853L29.8341 9.75749H32.532Z\" fill=\"#0096D6\"><\/path><\/g><\/g><\/g><defs><clipPath id=\"clip0_4371_1844\"><rect width=\"32\" height=\"32\" fill=\"white\" transform=\"translate(8 8)\"><\/rect><\/clipPath><clipPath id=\"clip1_4371_1844\"><rect width=\"32\" height=\"32\" fill=\"white\" transform=\"translate(8 8)\"><\/rect><\/clipPath><clipPath id=\"clip2_4371_1844\"><rect width=\"32\" height=\"32\" fill=\"white\" transform=\"translate(8 8)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAssessment &amp; Discovery\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe begin by understanding your contact centre \u2014 your volume, your customer profile, your current pain points, and what success looks like for your team and your business.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6377f9b5 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6377f9b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"48\" viewBox=\"0 0 48 48\" fill=\"none\"><rect width=\"48\" height=\"48\" rx=\"8\" fill=\"#73C3D6\" fill-opacity=\"0.1\"><\/rect><g clip-path=\"url(#clip0_4371_1855)\"><g clip-path=\"url(#clip1_4371_1855)\"><g clip-path=\"url(#clip2_4371_1855)\"><path d=\"M17.9526 23.6315C16.8124 23.6271 15.8314 23.3465 15.0094 22.7897C14.1919 22.2329 13.5621 21.4264 13.1202 20.3702C12.6827 19.314 12.4662 18.0435 12.4706 16.5586C12.4706 15.0782 12.6893 13.8165 13.1268 12.7736C13.5688 11.7307 14.1985 10.9374 15.016 10.3939C15.838 9.84588 16.8169 9.57189 17.9526 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class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPractical, Engaging Delivery\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe deliver training that your agents and team leaders can apply immediately on the floor \u2014 face-to-face, virtual, or blended, with built-in reinforcement over multiple weeks.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78fbcd0 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"78fbcd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div 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transform=\"translate(8 8)\"><\/rect><\/clipPath><clipPath id=\"clip2_4371_1877\"><rect width=\"32\" height=\"32\" fill=\"white\" transform=\"translate(8 8)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t Measurement and Sustained Performance\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe track what changes in behaviour, activity, and results \u2014 and work with your leaders to ensure the learning is embedded and performance continues to improve over time.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e8bb031 e-con-full e-flex e-con e-child\" data-id=\"2e8bb031\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-63f0c5f5 e-con-full e-flex e-con e-child\" data-id=\"63f0c5f5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-7356c091 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"7356c091\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >Rise up, collaborate.<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12521d7f elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"12521d7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >Why Choose Our Approach?<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18e3b9a1 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"18e3b9a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M16.6673 5L7.50065 14.1667L3.33398 10\" stroke=\"#0096D6\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Evidence-based methodologies<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M16.6673 5L7.50065 14.1667L3.33398 10\" stroke=\"#0096D6\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Proven track record of success<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M16.6673 5L7.50065 14.1667L3.33398 10\" stroke=\"#0096D6\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Customised to your needs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M16.6673 5L7.50065 14.1667L3.33398 10\" stroke=\"#0096D6\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Sustainable, long-term results<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-317765f elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"317765f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"  porto-icon-arrow-forward-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schedule a Consultation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b758448 e-con-full e-flex e-con e-child\" data-id=\"7b758448\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-1dffa59e elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"1dffa59e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Contact Centre Types We Work With<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-552c8f5f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"552c8f5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We work with contact centres across a range of industries and environments throughout New Zealand and Australia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2dd82a4b e-grid e-con-full e-con e-child\" data-id=\"2dd82a4b\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-7738949a e-con-full e-flex e-con e-child\" data-id=\"7738949a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6b05b0b6 elementor-widget elementor-widget-image\" data-id=\"6b05b0b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Group-2608640.svg\" class=\"attachment-full size-full wp-image-16874\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-563f3f04 e-con-full e-flex e-con e-child\" data-id=\"563f3f04\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-430415c2 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"430415c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h3   >Inbound Customer Service Centres<\/h3><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51e0903c elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"51e0903c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><ul><li class=\"whitespace-normal break-words pl-2\">Builds empathetic, first-contact resolution skills across the agent team.<\/li><li class=\"whitespace-normal break-words pl-2\">Develops consistent service standards regardless of agent or channel.<\/li><li class=\"whitespace-normal break-words pl-2\">Reduces escalations and callbacks through better listening and problem-solving.<\/li><li class=\"whitespace-normal break-words pl-2\">Equips team leaders to coach for quality, not just handle time.<\/li><\/ul><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3928130c e-con-full e-flex e-con e-child\" data-id=\"3928130c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-10993c2d elementor-widget elementor-widget-image\" data-id=\"10993c2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/Group-2608667.svg\" class=\"attachment-full size-full wp-image-17170\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ed5ea5d e-con-full e-flex e-con e-child\" data-id=\"4ed5ea5d\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-32800034 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"32800034\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h3   >Inbound and Outbound Sales Centres<\/h3><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d857362 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"d857362\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><ul><li class=\"whitespace-normal break-words pl-2\">Trains agents to sell consultatively rather than following a pitch script.<\/li><li class=\"whitespace-normal break-words pl-2\">Builds confidence to handle objections and rejection without losing momentum.<\/li><li class=\"whitespace-normal break-words pl-2\">Develops natural cross-selling and upselling habits grounded in genuine needs discovery.<\/li><li class=\"whitespace-normal break-words pl-2\">Aligns service and sales behaviours so every interaction adds value.<\/li><\/ul><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32fa058f e-con-full e-flex e-con e-child\" data-id=\"32fa058f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4bc0b250 elementor-widget elementor-widget-image\" data-id=\"4bc0b250\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/Group-2608669.svg\" class=\"attachment-full size-full wp-image-17172\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13f288a3 e-con-full e-flex e-con e-child\" data-id=\"13f288a3\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3bfbd8f4 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"3bfbd8f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h3   >Financial Services and Insurance Contact Centres<\/h3><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5290a5f6 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"5290a5f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><ul><li class=\"whitespace-normal break-words pl-2\">Equips agents to navigate complex, sensitive financial conversations with empathy and clarity.<\/li><li class=\"whitespace-normal break-words pl-2\">Builds compliance-confident conversation habits that do not feel scripted or robotic.<\/li><li class=\"whitespace-normal break-words pl-2\">Develops consultative needs discovery skills to improve products per customer.<\/li><li class=\"whitespace-normal break-words pl-2\">Strengthens the leadership capability to coach for both performance and wellbeing.<\/li><\/ul><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a019a67 e-con-full e-flex e-con e-child\" data-id=\"1a019a67\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6ea0aee9 elementor-widget elementor-widget-image\" data-id=\"6ea0aee9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/Group-2608668.svg\" class=\"attachment-full size-full wp-image-17173\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-525e3a28 e-con-full e-flex e-con e-child\" data-id=\"525e3a28\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-761d0250 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"761d0250\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h3   >Government and Public Sector Contact Centres<\/h3><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21ca759 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"21ca759\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><ul><li class=\"whitespace-normal break-words pl-2\">Builds empathetic, clear communication skills for teams handling complex public enquiries.<\/li><li class=\"whitespace-normal break-words pl-2\">Develops consistent service standards across diverse customer demographics.<\/li><li class=\"whitespace-normal break-words pl-2\">Equips leaders to manage wellbeing and performance in high-pressure, high-volume environments.<\/li><li class=\"whitespace-normal break-words pl-2\">Reduces complaint escalations through better listening and first-contact problem-solving.<\/li><\/ul><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b9d77c1 e-con-full e-flex e-con e-child\" data-id=\"5b9d77c1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-dec4d88 elementor-widget elementor-widget-image\" data-id=\"dec4d88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/Group-2608670.svg\" class=\"attachment-full size-full wp-image-17171\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30fd2c5e e-con-full e-flex e-con e-child\" data-id=\"30fd2c5e\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-40034a65 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"40034a65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h3   >Healthcare and Support Line Centres<\/h3><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e589415 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"6e589415\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><ul><li class=\"whitespace-normal break-words pl-2\">Develops the empathy, active listening, and communication skills for sensitive caller interactions.<\/li><li class=\"whitespace-normal break-words pl-2\">Builds agent confidence to handle distressed or emotional callers with care and professionalism.<\/li><li class=\"whitespace-normal break-words pl-2\">Equips team leaders to support agent wellbeing in high-stress environments.<\/li><li class=\"whitespace-normal break-words pl-2\">Strengthens the ability to resolve complex situations calmly and effectively on the first call.<\/li><\/ul><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b277e4d elementor-align-center elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"4b277e4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M19.4887 15.8942V6.14423C19.4887 5.94532 19.4097 5.75456 19.269 5.6139C19.1284 5.47325 18.9376 5.39423 18.7387 5.39423H8.9887C8.78979 5.39423 8.59902 5.47325 8.45837 5.6139C8.31772 5.75456 8.2387 5.94532 8.2387 6.14423C8.2387 6.34315 8.31772 6.53391 8.45837 6.67457C8.59902 6.81522 8.78979 6.89423 8.9887 6.89423H16.9284L6.20807 17.6136C6.06734 17.7543 5.98828 17.9452 5.98828 18.1442C5.98828 18.3433 6.06734 18.5341 6.20807 18.6749C6.3488 18.8156 6.53968 18.8947 6.7387 18.8947C6.93772 18.8947 7.12859 18.8156 7.26932 18.6749L17.9887 7.95455V15.8942C17.9887 16.0931 18.0677 16.2839 18.2084 16.4246C18.349 16.5652 18.5398 16.6442 18.7387 16.6442C18.9376 16.6442 19.1284 16.5652 19.269 16.4246C19.4097 16.2839 19.4887 16.0931 19.4887 15.8942Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More About Our Impact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1878eb78 e-flex e-con-boxed e-con e-parent\" data-id=\"1878eb78\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-11a01a0b elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"11a01a0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Key Topics in Contact Centre Training Programmes<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a1e391c e-grid e-con-full e-con e-child\" data-id=\"1a1e391c\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-e4c317 e-con-full e-flex e-con e-child\" data-id=\"e4c317\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-535d692f elementor-widget__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"535d692f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"56\" height=\"56\" viewBox=\"0 0 56 56\" fill=\"none\"><path d=\"M39.666 46.6668H51.3327V42.0002C51.3326 40.5454 50.8792 39.1268 50.0357 37.9416C49.1921 36.7564 48.0002 35.8635 46.6258 35.3869C45.2513 34.9104 43.7625 34.8739 42.3663 35.2825C40.9701 35.6912 39.7359 36.5247 38.8353 37.6672M39.666 46.6668H16.3327M39.666 46.6668V42.0002C39.666 40.4695 39.372 39.0065 38.8353 37.6672M38.8353 37.6672C37.9688 35.5017 36.4734 33.6456 34.542 32.3381C32.6106 31.0307 30.3317 30.3319 27.9993 30.3319C25.667 30.3319 23.3881 31.0307 21.4567 32.3381C19.5253 33.6456 18.0298 35.5017 17.1633 37.6672M16.3327 46.6668H4.66602V42.0002C4.66612 40.5454 5.11947 39.1268 5.96303 37.9416C6.80659 36.7564 7.99845 35.8635 9.37293 35.3869C10.7474 34.9104 12.2362 34.8739 13.6324 35.2825C15.0286 35.6912 16.2627 36.5247 17.1633 37.6672M16.3327 46.6668V42.0002C16.3327 40.4695 16.6267 39.0065 17.1633 37.6672M34.9993 16.3335C34.9993 18.19 34.2619 19.9705 32.9491 21.2832C31.6363 22.596 29.8559 23.3335 27.9993 23.3335C26.1428 23.3335 24.3624 22.596 23.0496 21.2832C21.7368 19.9705 20.9993 18.19 20.9993 16.3335C20.9993 14.477 21.7368 12.6965 23.0496 11.3837C24.3624 10.071 26.1428 9.3335 27.9993 9.3335C29.8559 9.3335 31.6363 10.071 32.9491 11.3837C34.2619 12.6965 34.9993 14.477 34.9993 16.3335ZM48.9993 23.3335C48.9993 24.5712 48.5077 25.7582 47.6325 26.6333C46.7573 27.5085 45.5704 28.0002 44.3327 28.0002C43.095 28.0002 41.908 27.5085 41.0329 26.6333C40.1577 25.7582 39.666 24.5712 39.666 23.3335C39.666 22.0958 40.1577 20.9088 41.0329 20.0337C41.908 19.1585 43.095 18.6668 44.3327 18.6668C45.5704 18.6668 46.7573 19.1585 47.6325 20.0337C48.5077 20.9088 48.9993 22.0958 48.9993 23.3335ZM16.3327 23.3335C16.3327 24.5712 15.841 25.7582 14.9658 26.6333C14.0907 27.5085 12.9037 28.0002 11.666 28.0002C10.4283 28.0002 9.24135 27.5085 8.36618 26.6333C7.49101 25.7582 6.99935 24.5712 6.99935 23.3335C6.99935 22.0958 7.49101 20.9088 8.36618 20.0337C9.24135 19.1585 10.4283 18.6668 11.666 18.6668C12.9037 18.6668 14.0907 19.1585 14.9658 20.0337C15.841 20.9088 16.3327 22.0958 16.3327 23.3335Z\" stroke=\"#0096D6\" stroke-width=\"4.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tEmpathy and Active Listening\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe train agents to move beyond scripted responses and genuinely listen to what the customer is saying \u2014 and what they are not saying \u2014 so every interaction feels personal and purposeful.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e8c5a34 e-con-full e-flex e-con e-child\" data-id=\"e8c5a34\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-13841514 elementor-widget__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"13841514\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"56\" height=\"56\" viewBox=\"0 0 56 56\" fill=\"none\"><path d=\"M19.1987 21C20.4797 18.2817 23.9353 16.3333 28 16.3333C33.1567 16.3333 37.3333 19.467 37.3333 23.3333C37.3333 26.6 34.3513 29.3417 30.3193 30.1163C29.0547 30.359 28 31.3763 28 32.6667M28 39.6667H28.0233M49 28C49 30.7578 48.4568 33.4885 47.4015 36.0364C46.3461 38.5842 44.7993 40.8992 42.8492 42.8492C40.8992 44.7993 38.5842 46.3461 36.0364 47.4015C33.4885 48.4568 30.7578 49 28 49C25.2422 49 22.5115 48.4568 19.9636 47.4015C17.4158 46.3461 15.1008 44.7993 13.1508 42.8492C11.2007 40.8992 9.65388 38.5842 8.59853 36.0364C7.54318 33.4885 7 30.7578 7 28C7 22.4305 9.21249 17.089 13.1508 13.1508C17.089 9.21249 22.4305 7 28 7C33.5695 7 38.911 9.21249 42.8492 13.1508C46.7875 17.089 49 22.4305 49 28Z\" stroke=\"#F18A01\" stroke-width=\"4.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tFirst-Contact Resolution\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe give agents a structured, confident approach to resolving issues on the spot, reducing the need for callbacks, transfers, and escalations that frustrate customers and increase handling costs.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6af60c0f e-con-full e-flex e-con e-child\" data-id=\"6af60c0f\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-a9af5c6 elementor-widget__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a9af5c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"56\" height=\"56\" viewBox=\"0 0 56 56\" fill=\"none\"><path d=\"M44.3333 49V11.6667C44.3333 10.429 43.8417 9.242 42.9665 8.36683C42.0913 7.49167 40.9043 7 39.6667 7H16.3333C15.0957 7 13.9087 7.49167 13.0335 8.36683C12.1583 9.242 11.6667 10.429 11.6667 11.6667V49M44.3333 49H49M44.3333 49H32.6667M11.6667 49H7M11.6667 49H23.3333M32.6667 49V37.3333C32.6667 36.7145 32.4208 36.121 31.9832 35.6834C31.5457 35.2458 30.9522 35 30.3333 35H25.6667C25.0478 35 24.4543 35.2458 24.0168 35.6834C23.5792 36.121 23.3333 36.7145 23.3333 37.3333V49M32.6667 49H23.3333M21 16.3333H23.3333M21 25.6667H23.3333M32.6667 16.3333H35M32.6667 25.6667H35\" stroke=\"#B9D753\" stroke-width=\"4.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tConsultative Selling in the Contact Centre\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t\nUsing the A.L.I.G.N. framework, we train agents to identify genuine customer needs and introduce relevant solutions naturally \u2014 increasing revenue without pressure or pushiness.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ce582f6 e-con-full e-flex e-con e-child\" data-id=\"6ce582f6\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4778da4 elementor-widget__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4778da4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"56\" height=\"56\" viewBox=\"0 0 56 56\" fill=\"none\"><path d=\"M28 18.6667V28L35 35M49 28C49 30.7578 48.4568 33.4885 47.4015 36.0364C46.3461 38.5842 44.7993 40.8992 42.8492 42.8492C40.8992 44.7993 38.5842 46.3461 36.0364 47.4015C33.4885 48.4568 30.7578 49 28 49C25.2422 49 22.5115 48.4568 19.9636 47.4015C17.4158 46.3461 15.1008 44.7993 13.1508 42.8492C11.2007 40.8992 9.65388 38.5842 8.59853 36.0364C7.54318 33.4885 7 30.7578 7 28C7 22.4305 9.21249 17.089 13.1508 13.1508C17.089 9.21249 22.4305 7 28 7C33.5695 7 38.911 9.21249 42.8492 13.1508C46.7875 17.089 49 22.4305 49 28Z\" stroke=\"#572A69\" stroke-width=\"4.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tHandling Difficult and Emotional Callers\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe equip your agents with the skills to stay calm, professional, and solution-focused when handling complaints, frustrated customers, or sensitive situations \u2014 turning difficult moments into demonstrations of your brand values.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6719c6bc e-con-full e-flex e-con e-child\" data-id=\"6719c6bc\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-45dc90df elementor-widget__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"45dc90df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"56\" height=\"56\" viewBox=\"0 0 56 56\" fill=\"none\"><path d=\"M21 39.6665V16.3332M21 39.6665C21 40.9042 20.5083 42.0912 19.6332 42.9663C18.758 43.8415 17.571 44.3332 16.3333 44.3332H11.6667C10.429 44.3332 9.242 43.8415 8.36683 42.9663C7.49167 42.0912 7 40.9042 7 39.6665V16.3332C7 15.0955 7.49167 13.9085 8.36683 13.0333C9.242 12.1582 10.429 11.6665 11.6667 11.6665H16.3333C17.571 11.6665 18.758 12.1582 19.6332 13.0333C20.5083 13.9085 21 15.0955 21 16.3332M21 39.6665C21 40.9042 21.4917 42.0912 22.3668 42.9663C23.242 43.8415 24.429 44.3332 25.6667 44.3332H30.3333C31.571 44.3332 32.758 43.8415 33.6332 42.9663C34.5083 42.0912 35 40.9042 35 39.6665M21 16.3332C21 15.0955 21.4917 13.9085 22.3668 13.0333C23.242 12.1582 24.429 11.6665 25.6667 11.6665H30.3333C31.571 11.6665 32.758 12.1582 33.6332 13.0333C34.5083 13.9085 35 15.0955 35 16.3332M35 39.6665V16.3332M35 39.6665C35 40.9042 35.4917 42.0912 36.3668 42.9663C37.242 43.8415 38.429 44.3332 39.6667 44.3332H44.3333C45.571 44.3332 46.758 43.8415 47.6332 42.9663C48.5083 42.0912 49 40.9042 49 39.6665V16.3332C49 15.0955 48.5083 13.9085 47.6332 13.0333C46.758 12.1582 45.571 11.6665 44.3333 11.6665H39.6667C38.429 11.6665 37.242 12.1582 36.3668 13.0333C35.4917 13.9085 35 15.0955 35 16.3332\" stroke=\"#0096D6\" stroke-width=\"4.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCoaching Conversations for Team Leaders\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe develop team leaders with practical one-on-one coaching skills to deliver meaningful feedback, reinforce positive behaviours, and support each agent's ongoing development.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2281b5cf e-con-full e-flex e-con e-child\" data-id=\"2281b5cf\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4fc95aa5 elementor-widget__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4fc95aa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"56\" height=\"56\" viewBox=\"0 0 56 56\" fill=\"none\"><path d=\"M30.334 23.3333V7L9.33398 32.6667H25.6673V49L46.6673 23.3333H30.334Z\" stroke=\"#F18A01\" stroke-width=\"4.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tBuilding a High-Performance Contact Centre Culture\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe help leaders create a shared sense of purpose and accountability across their teams \u2014 building the trust, engagement, and pride that reduces turnover and lifts performance organically.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78ef2fc4 e-con-full e-flex e-con e-child\" data-id=\"78ef2fc4\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6052495f elementor-widget__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6052495f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"56\" height=\"56\" viewBox=\"0 0 56 56\" fill=\"none\"><path d=\"M34.5987 34.5987C32.8484 36.3484 30.4749 37.3313 28 37.3313C25.5251 37.3313 23.1516 36.3484 21.4013 34.5987M21 23.3333H21.0233M35 23.3333H35.0233M49 28C49 30.7578 48.4568 33.4885 47.4015 36.0364C46.3461 38.5842 44.7993 40.8992 42.8492 42.8492C40.8992 44.7993 38.5842 46.3461 36.0364 47.4015C33.4885 48.4568 30.7578 49 28 49C25.2422 49 22.5115 48.4568 19.9636 47.4015C17.4158 46.3461 15.1008 44.7993 13.1508 42.8492C11.2007 40.8992 9.65388 38.5842 8.59853 36.0364C7.54318 33.4885 7 30.7578 7 28C7 22.4305 9.21249 17.089 13.1508 13.1508C17.089 9.21249 22.4305 7 28 7C33.5695 7 38.911 9.21249 42.8492 13.1508C46.7875 17.089 49 22.4305 49 28Z\" stroke=\"#B9D753\" stroke-width=\"4.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSales and Service Alignment\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe bridge the gap between service and sales by training agents to recognise and act on opportunities naturally \u2014 so the experience feels genuinely helpful rather than cross-selling for the sake of it.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-268e78c7 e-con-full e-flex e-con e-child\" data-id=\"268e78c7\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6b46fe7e elementor-widget__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6b46fe7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"56\" height=\"56\" viewBox=\"0 0 56 56\" fill=\"none\"><path d=\"M21 27.9998L25.6667 32.6665L35 23.3331M48.1087 13.9625C40.7309 14.3543 33.4991 11.8032 28 6.86914C22.501 11.8032 15.2691 14.3543 7.89134 13.9625C7.29759 16.2611 6.99808 18.6258 7.00001 20.9998C7.00001 34.0455 15.9227 45.0098 28 48.1178C40.0773 45.0098 49 34.0478 49 20.9998C49 18.5685 48.6897 16.2118 48.1087 13.9625Z\" stroke=\"#572A69\" stroke-width=\"4.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMeasuring What Matters: Behaviour Behind the KPIs\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe help leaders and agents understand the behaviours that drive the metrics \u2014 so your team is not just hitting numbers in the short term, but building the habits that sustain performance over time.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11d9dd92 e-flex e-con-boxed e-con e-parent\" data-id=\"11d9dd92\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-26d69bb5 e-con-full e-flex e-con e-child\" data-id=\"26d69bb5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-36547348 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"36547348\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Align <span style=\"color:#0096D6;\">Selling<\/span><\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18d2652c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"18d2652c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customer loyalty and create a customer focused culture. Sales is redefined as a values driven process, where the focus is on creating value for customers through building strong relationships, identifying needs and solving problems.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3fe6b0ee e-grid e-con-full e-con e-child\" data-id=\"3fe6b0ee\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-5b30edd0 e-con-full e-flex e-con e-child\" data-id=\"5b30edd0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-500c9d2b elementor-widget elementor-widget-image\" data-id=\"500c9d2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"54\" height=\"48\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/Symbol.svg\" class=\"attachment-full size-full wp-image-17863\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35d0e881 e-con-full e-flex e-con e-child\" data-id=\"35d0e881\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-5875dfd3 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"5875dfd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h3   >SKILLSET<\/h3><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4befe72 elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"4befe72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Enhance sales skills by deeply understanding customers, fostering trusted relationships, and positively influencing their buying decisions.<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73deeb26 e-con-full e-flex e-con e-child\" data-id=\"73deeb26\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6fdfc810 elementor-widget elementor-widget-image\" data-id=\"6fdfc810\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"33\" height=\"49\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/Symbol-1.svg\" class=\"attachment-full size-full wp-image-17864\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-625fa8b5 e-con-full e-flex e-con e-child\" data-id=\"625fa8b5\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3c414c2b elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"3c414c2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h3   >MINDSET<\/h3><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a996179 elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"7a996179\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Boost achievement and confidence by reinforcing positive attitudes, beliefs and values essential for high achievement in sales.<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57bdb886 e-con-full e-flex e-con e-child\" data-id=\"57bdb886\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-151807b elementor-widget elementor-widget-image\" data-id=\"151807b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"61\" height=\"49\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/Symbol-2.svg\" class=\"attachment-full size-full wp-image-17865\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75622cd2 e-con-full e-flex e-con e-child\" data-id=\"75622cd2\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-287d89b2 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"287d89b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h3   >PROCESS<\/h3><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-121ad233 elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"121ad233\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>A value-driven sales process that builds trust, identifies customer needs, ensuring a shift to solution selling and attracting and retaining loyal customers.<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52461ed2 elementor-align-center elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"52461ed2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M19.4887 15.8942V6.14423C19.4887 5.94532 19.4097 5.75456 19.269 5.6139C19.1284 5.47325 18.9376 5.39423 18.7387 5.39423H8.9887C8.78979 5.39423 8.59902 5.47325 8.45837 5.6139C8.31772 5.75456 8.2387 5.94532 8.2387 6.14423C8.2387 6.34315 8.31772 6.53391 8.45837 6.67457C8.59902 6.81522 8.78979 6.89423 8.9887 6.89423H16.9284L6.20807 17.6136C6.06734 17.7543 5.98828 17.9452 5.98828 18.1442C5.98828 18.3433 6.06734 18.5341 6.20807 18.6749C6.3488 18.8156 6.53968 18.8947 6.7387 18.8947C6.93772 18.8947 7.12859 18.8156 7.26932 18.6749L17.9887 7.95455V15.8942C17.9887 16.0931 18.0677 16.2839 18.2084 16.4246C18.349 16.5652 18.5398 16.6442 18.7387 16.6442C18.9376 16.6442 19.1284 16.5652 19.269 16.4246C19.4097 16.2839 19.4887 16.0931 19.4887 15.8942Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More About Our Solutions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6df65a8 e-flex e-con-boxed e-con e-parent\" data-id=\"6df65a8\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-46d9b780 e-con-full e-flex e-con e-child\" data-id=\"46d9b780\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-215c3ac0 e-con-full e-flex e-con e-child\" data-id=\"215c3ac0\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-553fd9e1 elementor-widget elementor-widget-heading\" data-id=\"553fd9e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rise up, discover.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36a6c8a1 elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"36a6c8a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >Ready to Transform Your Contact Centre?<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5eeaa36d elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"5eeaa36d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Let us talk about your contact centre, your people, and the specific challenges you are navigating. Book a free discovery call and we will show you exactly how Align Training can help.<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-211c17c1 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"211c17c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\"><rect width=\"32\" height=\"32\" rx=\"16\" fill=\"#0096D6\" fill-opacity=\"0.26\"><\/rect><path d=\"M10.166 16.8335L13.4993 20.1668L21.8327 11.8335\" stroke=\"#0096D6\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Customised training solutions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\"><rect width=\"32\" height=\"32\" rx=\"16\" fill=\"#0096D6\" fill-opacity=\"0.26\"><\/rect><path d=\"M10.166 16.8335L13.4993 20.1668L21.8327 11.8335\" stroke=\"#0096D6\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Proven methodology<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\"><rect width=\"32\" height=\"32\" rx=\"16\" fill=\"#0096D6\" fill-opacity=\"0.26\"><\/rect><path d=\"M10.166 16.8335L13.4993 20.1668L21.8327 11.8335\" stroke=\"#0096D6\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">ROI-focused approach<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-199e6c97 e-con-full e-flex e-con e-child\" data-id=\"199e6c97\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-39f4c7ad eael-gravity-form-button-custom elementor-widget elementor-widget-eael-gravity-form\" data-id=\"39f4c7ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-gravity-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-contact-form eael-gravity-form eael-contact-form-align-default\">\n\t\t        <script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of 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enctype='multipart\/form-data'  id='gform_2'  action='\/au\/wp-json\/wp\/v2\/pages\/17893' data-formid='2' novalidate><div class='gf_invisible ginput_recaptchav3' data-sitekey='6Ld808csAAAAAPgiimbIWJ3EC068zF9xuLhc2Px3' data-tabindex='0'><input id=\"input_e2b319fd2e41264554e8d155ce5222e0\" class=\"gfield_recaptcha_response\" type=\"hidden\" name=\"input_e2b319fd2e41264554e8d155ce5222e0\" value=\"\"\/><\/div>\n                        <div class='gform-body gform_body'><div id='gform_fields_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_2_11\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_11'>URL<\/label><div class='ginput_container'><input name='input_11' id='input_2_11' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_2_11'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_2_7\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_7' id='input_2_7' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/div><div id=\"field_2_8\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_8' id='input_2_8' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='https:\/\/aligntraining.com\/au\/wp-json\/wp\/v2\/pages\/17893' \/><\/div><\/div><div id=\"field_2_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_1'>Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_2_1' type='text' value='' class='large'    placeholder='Your Name' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_3\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_3'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_2_3' type='email' value='' class='large'   placeholder='Email' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_2_9\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_9'>Title<\/label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_2_9' type='text' value='' class='large'    placeholder='Title (e.g. CEO, Manager)'  aria-invalid=\"false\"   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Every call, every chat, every interaction is an opportunity to strengthen or damage the relationship your customer has with your organisation. The difference between those two outcomes almost always comes down to one thing: the quality of the conversation.<\/em><\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><em>Align Training has been working with contact centres across New Zealand and Australia for decades. We understand the unique pressures your teams face \u2014 high volumes, demanding metrics, difficult callers, and the constant challenge of maintaining quality at scale. Our A.L.I.G.N. framework gives your agents and team leaders a consistent, practical approach to every conversation, so you can lift performance, reduce turnover, and build the kind of customer experience that creates loyalty rather than complaints.<\/em><\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><em>We are also a proud partner of the Contact Centre Network New Zealand (CCNNZ), working alongside them to raise the capability and professional standards of contact centres across Aotearoa.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c33d9d1 e-con-full e-grid e-con e-child\" data-id=\"2c33d9d1\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-52df1b92 e-con-full e-flex e-con e-child\" data-id=\"52df1b92\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-662c6c7b elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"662c6c7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h3   >Sales Training Excellence<\/h3><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6804f260 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"6804f260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">Build genuine rapport and trust in every customer interaction.<\/li><li class=\"whitespace-normal break-words pl-2\">Listen actively to uncover the real need behind every call.<\/li><li class=\"whitespace-normal break-words pl-2\">Resolve issues confidently on first contact, without escalation.<\/li><li class=\"whitespace-normal break-words pl-2\">Handle difficult and emotional callers with empathy and professionalism.<\/li><li class=\"whitespace-normal break-words pl-2\">Coach and develop agents for sustained, long-term performance improvement.<\/li><\/ul><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-361d7bc3 e-con-full e-flex e-con e-child\" data-id=\"361d7bc3\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-537e15a8 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"537e15a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h3   >Program Benefits<\/h3><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372e418b elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"372e418b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>By aligning salespeople's values with the sales process, their achievement drive is released and sense of purpose strengthened. Structured Follow-Up Sessions provide an opportunity to share best practices and collaboratively work through challenges with peers.<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b9a2602 elementor-align-center elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"1b9a2602\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M19.4887 15.8942V6.14423C19.4887 5.94532 19.4097 5.75456 19.269 5.6139C19.1284 5.47325 18.9376 5.39423 18.7387 5.39423H8.9887C8.78979 5.39423 8.59902 5.47325 8.45837 5.6139C8.31772 5.75456 8.2387 5.94532 8.2387 6.14423C8.2387 6.34315 8.31772 6.53391 8.45837 6.67457C8.59902 6.81522 8.78979 6.89423 8.9887 6.89423H16.9284L6.20807 17.6136C6.06734 17.7543 5.98828 17.9452 5.98828 18.1442C5.98828 18.3433 6.06734 18.5341 6.20807 18.6749C6.3488 18.8156 6.53968 18.8947 6.7387 18.8947C6.93772 18.8947 7.12859 18.8156 7.26932 18.6749L17.9887 7.95455V15.8942C17.9887 16.0931 18.0677 16.2839 18.2084 16.4246C18.349 16.5652 18.5398 16.6442 18.7387 16.6442C18.9376 16.6442 19.1284 16.5652 19.269 16.4246C19.4097 16.2839 19.4887 16.0931 19.4887 15.8942Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More About Our Solutions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c99205 e-flex e-con-boxed e-con e-parent\" data-id=\"7c99205\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-6f330783 e-con-full e-flex e-con e-child\" data-id=\"6f330783\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-5c64567f elementor-widget elementor-widget-heading\" data-id=\"5c64567f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rise up, collaborate.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c6964c7 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"5c6964c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Voices of Success<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-381117ee elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"381117ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hear from healthcare professionals who have transformed their approach with Integrity Solutions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e98e629 elementor-testimonial--layout-image_above elementor-testimonial--align-left elementor-testimonial--skin-default elementor-widget elementor-widget-testimonial-carousel\" data-id=\"1e98e629\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_per_view&quot;:&quot;3&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;space_between&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:40,&quot;sizes&quot;:[]},&quot;speed&quot;:500,&quot;loop&quot;:&quot;yes&quot;,&quot;space_between_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]}}\" data-widget_type=\"testimonial-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial__content\">\n\t\t\t\t\t<div class=\"elementor-testimonial__text\">\n\t\t\t\t\t\t \"Integrity Solutions (now Align Training) has been our valued business partner since 2009. Our frontline teams commenced Integrity Selling and Service programs in 2009, and today new team members participate in Integrity Communication. 250 leaders have completed the Integrity Coaching program, which supports our robust coaching culture.\"\t\t\t\t\t<\/div>\n\t\t\t\t\t<cite class=\"elementor-testimonial__cite\"><span class=\"elementor-testimonial__name\"> Barbara Rhodes<\/span><span class=\"elementor-testimonial__title\">Organisational Leadership Coach, Teachers Mutual Bank<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-testimonial__footer\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial__image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/Img.svg\" alt=\" Barbara Rhodes\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial__content\">\n\t\t\t\t\t<div class=\"elementor-testimonial__text\">\n\t\t\t\t\t\t\"We look to Align Training to be a catalyst in assisting us to deliver on our promises of internal and external excellence in culture, service execution, results orientation and human development. For more than five years, as a trusted partner, they have delivered on being exactly that.\"\t\t\t\t\t<\/div>\n\t\t\t\t\t<cite class=\"elementor-testimonial__cite\"><span class=\"elementor-testimonial__name\">Anonymous<\/span><span class=\"elementor-testimonial__title\">VP Branch and Support Operations<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-testimonial__footer\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial__image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/Img-1.svg\" alt=\"Anonymous\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial__content\">\n\t\t\t\t\t<div class=\"elementor-testimonial__text\">\n\t\t\t\t\t\t\"For anyone who wants to increase business while building enduring relationships with their clients, I recommend investing in yourself by attending the next Align Selling course. They delivered a sales process blueprint that was simple to follow and provided me with a 263% ROI within a matter of weeks.\"\t\t\t\t\t<\/div>\n\t\t\t\t\t<cite class=\"elementor-testimonial__cite\"><span class=\"elementor-testimonial__name\">John Milner<\/span><span class=\"elementor-testimonial__title\">Managing Director, Collaborative Consulting<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-testimonial__footer\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial__image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/03\/Img-2.svg\" alt=\"John Milner\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4eb40d6b elementor-align-center elementor-widget-mobile__width-inherit elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"4eb40d6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><path d=\"M19.4887 15.8942V6.14423C19.4887 5.94532 19.4097 5.75456 19.269 5.6139C19.1284 5.47325 18.9376 5.39423 18.7387 5.39423H8.9887C8.78979 5.39423 8.59902 5.47325 8.45837 5.6139C8.31772 5.75456 8.2387 5.94532 8.2387 6.14423C8.2387 6.34315 8.31772 6.53391 8.45837 6.67457C8.59902 6.81522 8.78979 6.89423 8.9887 6.89423H16.9284L6.20807 17.6136C6.06734 17.7543 5.98828 17.9452 5.98828 18.1442C5.98828 18.3433 6.06734 18.5341 6.20807 18.6749C6.3488 18.8156 6.53968 18.8947 6.7387 18.8947C6.93772 18.8947 7.12859 18.8156 7.26932 18.6749L17.9887 7.95455V15.8942C17.9887 16.0931 18.0677 16.2839 18.2084 16.4246C18.349 16.5652 18.5398 16.6442 18.7387 16.6442C18.9376 16.6442 19.1284 16.5652 19.269 16.4246C19.4097 16.2839 19.4887 16.0931 19.4887 15.8942Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More About Our Solutions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-532b81f7 e-flex e-con-boxed e-con e-parent\" data-id=\"532b81f7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-77114fbf e-con-full e-flex e-con e-child\" data-id=\"77114fbf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-3c6386f2 e-con-full e-flex e-con e-child\" data-id=\"3c6386f2\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-5bf548c3 elementor-widget elementor-widget-heading\" data-id=\"5bf548c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rise up, collaborate.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-162c87af elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"162c87af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-main-heading\"><h2   >Let's Build a Contact Centre Your Customers Will Love<\/h2><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d13e004 elementor-widget__width-initial elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"4d13e004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-7cde7bb859728a21207628191890e260\"><div class=\"porto-u-sub-heading\" style=\"\"><p>Ready to lift performance, reduce turnover, and create a customer experience that sets you apart?<\/p><\/div><style>.porto-u-7cde7bb859728a21207628191890e260.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ace2bd5 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"2ace2bd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"56\" height=\"56\" viewBox=\"0 0 56 56\" fill=\"none\"><rect width=\"56\" height=\"56\" rx=\"28\" fill=\"#0096D6\" fill-opacity=\"0.35\"><\/rect><path d=\"M17.5 19.8333C17.5 19.2145 17.7458 18.621 18.1834 18.1834C18.621 17.7458 19.2145 17.5 19.8333 17.5H23.66C23.9048 17.5002 24.1433 17.5773 24.3417 17.7206C24.5402 17.8638 24.6887 18.0658 24.766 18.298L26.5137 23.5398C26.6022 23.8062 26.5917 24.0956 26.4842 24.3549C26.3766 24.6142 26.1791 24.826 25.928 24.9515L23.2948 26.2698C24.5855 29.1265 26.8735 31.4145 29.7302 32.7052L31.0485 30.072C31.174 29.8209 31.3858 29.6234 31.6451 29.5158C31.9044 29.4083 32.1938 29.3978 32.4602 29.4863L37.702 31.234C37.9344 31.3114 38.1366 31.46 38.2798 31.6587C38.423 31.8574 38.5001 32.0962 38.5 32.3412V36.1667C38.5 36.7855 38.2542 37.379 37.8166 37.8166C37.379 38.2542 36.7855 38.5 36.1667 38.5H35C25.3353 38.5 17.5 30.6647 17.5 21V19.8333Z\" stroke=\"#263C51\" stroke-width=\"2.33333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPhone Support\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAvailable Monday to Friday, 9am-5pm NZST\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55c14a24 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"55c14a24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"56\" height=\"56\" viewBox=\"0 0 56 56\" fill=\"none\"><rect width=\"56\" height=\"56\" rx=\"28\" fill=\"#0096D6\" fill-opacity=\"0.35\"><\/rect><path d=\"M17.5 23.333L26.705 29.4697C27.0884 29.7255 27.5391 29.862 28 29.862C28.4609 29.862 28.9116 29.7255 29.295 29.4697L38.5 23.333M19.8333 36.1663H36.1667C36.7855 36.1663 37.379 35.9205 37.8166 35.4829C38.2542 35.0453 38.5 34.4518 38.5 33.833V22.1663C38.5 21.5475 38.2542 20.954 37.8166 20.5164C37.379 20.0788 36.7855 19.833 36.1667 19.833H19.8333C19.2145 19.833 18.621 20.0788 18.1834 20.5164C17.7458 20.954 17.5 21.5475 17.5 22.1663V33.833C17.5 34.4518 17.7458 35.0453 18.1834 35.4829C18.621 35.9205 19.2145 36.1663 19.8333 36.1663Z\" stroke=\"#263C51\" stroke-width=\"2.33333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tEmail Support\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t24\/7 response within one business day\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62ff1ded e-con-full e-flex e-con e-child\" data-id=\"62ff1ded\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-ba11339 eael-gravity-form-button-custom elementor-widget elementor-widget-eael-gravity-form\" data-id=\"ba11339\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-gravity-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-contact-form eael-gravity-form eael-contact-form-align-default\">\n\t\t        \n                <div class='gf_browser_gecko gform_wrapper gform-theme gform-theme--foundation gform-theme--framework gform-theme--orbital' data-form-theme='orbital' data-form-index='0' id='gform_wrapper_2' ><style>#gform_wrapper_2[data-form-index=\"0\"].gform-theme,[data-parent-form=\"2_0\"]{--gf-color-primary: #204ce5;--gf-color-primary-rgb: 32, 76, 229;--gf-color-primary-contrast: #fff;--gf-color-primary-contrast-rgb: 255, 255, 255;--gf-color-primary-darker: #001AB3;--gf-color-primary-lighter: #527EFF;--gf-color-secondary: #fff;--gf-color-secondary-rgb: 255, 255, 255;--gf-color-secondary-contrast: #112337;--gf-color-secondary-contrast-rgb: 17, 35, 55;--gf-color-secondary-darker: #F5F5F5;--gf-color-secondary-lighter: #FFFFFF;--gf-color-out-ctrl-light: rgba(17, 35, 55, 0.1);--gf-color-out-ctrl-light-rgb: 17, 35, 55;--gf-color-out-ctrl-light-darker: rgba(104, 110, 119, 0.35);--gf-color-out-ctrl-light-lighter: #F5F5F5;--gf-color-out-ctrl-dark: #585e6a;--gf-color-out-ctrl-dark-rgb: 88, 94, 106;--gf-color-out-ctrl-dark-darker: #112337;--gf-color-out-ctrl-dark-lighter: rgba(17, 35, 55, 0.65);--gf-color-in-ctrl: #fff;--gf-color-in-ctrl-rgb: 255, 255, 255;--gf-color-in-ctrl-contrast: #112337;--gf-color-in-ctrl-contrast-rgb: 17, 35, 55;--gf-color-in-ctrl-darker: #F5F5F5;--gf-color-in-ctrl-lighter: #FFFFFF;--gf-color-in-ctrl-primary: #204ce5;--gf-color-in-ctrl-primary-rgb: 32, 76, 229;--gf-color-in-ctrl-primary-contrast: #fff;--gf-color-in-ctrl-primary-contrast-rgb: 255, 255, 255;--gf-color-in-ctrl-primary-darker: #001AB3;--gf-color-in-ctrl-primary-lighter: #527EFF;--gf-color-in-ctrl-light: rgba(17, 35, 55, 0.1);--gf-color-in-ctrl-light-rgb: 17, 35, 55;--gf-color-in-ctrl-light-darker: rgba(104, 110, 119, 0.35);--gf-color-in-ctrl-light-lighter: #F5F5F5;--gf-color-in-ctrl-dark: #585e6a;--gf-color-in-ctrl-dark-rgb: 88, 94, 106;--gf-color-in-ctrl-dark-darker: #112337;--gf-color-in-ctrl-dark-lighter: rgba(17, 35, 55, 0.65);--gf-radius: 3px;--gf-font-size-secondary: 14px;--gf-font-size-tertiary: 13px;--gf-icon-ctrl-number: url(\"data:image\/svg+xml,%3Csvg width='8' height='14' viewBox='0 0 8 14' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'%3E%3Cpath fill-rule='evenodd' clip-rule='evenodd' d='M4 0C4.26522 5.96046e-08 4.51957 0.105357 4.70711 0.292893L7.70711 3.29289C8.09763 3.68342 8.09763 4.31658 7.70711 4.70711C7.31658 5.09763 6.68342 5.09763 6.29289 4.70711L4 2.41421L1.70711 4.70711C1.31658 5.09763 0.683417 5.09763 0.292893 4.70711C-0.0976311 4.31658 -0.097631 3.68342 0.292893 3.29289L3.29289 0.292893C3.48043 0.105357 3.73478 0 4 0ZM0.292893 9.29289C0.683417 8.90237 1.31658 8.90237 1.70711 9.29289L4 11.5858L6.29289 9.29289C6.68342 8.90237 7.31658 8.90237 7.70711 9.29289C8.09763 9.68342 8.09763 10.3166 7.70711 10.7071L4.70711 13.7071C4.31658 14.0976 3.68342 14.0976 3.29289 13.7071L0.292893 10.7071C-0.0976311 10.3166 -0.0976311 9.68342 0.292893 9.29289Z' fill='rgba(17, 35, 55, 0.65)'\/%3E%3C\/svg%3E\");--gf-icon-ctrl-select: url(\"data:image\/svg+xml,%3Csvg width='10' height='6' viewBox='0 0 10 6' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'%3E%3Cpath fill-rule='evenodd' clip-rule='evenodd' d='M0.292893 0.292893C0.683417 -0.097631 1.31658 -0.097631 1.70711 0.292893L5 3.58579L8.29289 0.292893C8.68342 -0.0976311 9.31658 -0.0976311 9.70711 0.292893C10.0976 0.683417 10.0976 1.31658 9.70711 1.70711L5.70711 5.70711C5.31658 6.09763 4.68342 6.09763 4.29289 5.70711L0.292893 1.70711C-0.0976311 1.31658 -0.0976311 0.683418 0.292893 0.292893Z' fill='rgba(17, 35, 55, 0.65)'\/%3E%3C\/svg%3E\");--gf-icon-ctrl-search: url(\"data:image\/svg+xml,%3Csvg width='640' height='640' xmlns='http:\/\/www.w3.org\/2000\/svg'%3E%3Cpath d='M256 128c-70.692 0-128 57.308-128 128 0 70.691 57.308 128 128 128 70.691 0 128-57.309 128-128 0-70.692-57.309-128-128-128zM64 256c0-106.039 85.961-192 192-192s192 85.961 192 192c0 41.466-13.146 79.863-35.498 111.248l154.125 154.125c12.496 12.496 12.496 32.758 0 45.254s-32.758 12.496-45.254 0L367.248 412.502C335.862 434.854 297.467 448 256 448c-106.039 0-192-85.962-192-192z' fill='rgba(17, 35, 55, 0.65)'\/%3E%3C\/svg%3E\");--gf-label-space-y-secondary: var(--gf-label-space-y-md-secondary);--gf-ctrl-border-color: #686e77;--gf-ctrl-size: var(--gf-ctrl-size-md);--gf-ctrl-label-color-primary: #112337;--gf-ctrl-label-color-secondary: #112337;--gf-ctrl-choice-size: var(--gf-ctrl-choice-size-md);--gf-ctrl-checkbox-check-size: var(--gf-ctrl-checkbox-check-size-md);--gf-ctrl-radio-check-size: var(--gf-ctrl-radio-check-size-md);--gf-ctrl-btn-font-size: var(--gf-ctrl-btn-font-size-md);--gf-ctrl-btn-padding-x: var(--gf-ctrl-btn-padding-x-md);--gf-ctrl-btn-size: var(--gf-ctrl-btn-size-md);--gf-ctrl-btn-border-color-secondary: #686e77;--gf-ctrl-file-btn-bg-color-hover: #EBEBEB;--gf-field-img-choice-size: var(--gf-field-img-choice-size-md);--gf-field-img-choice-card-space: var(--gf-field-img-choice-card-space-md);--gf-field-img-choice-check-ind-size: var(--gf-field-img-choice-check-ind-size-md);--gf-field-img-choice-check-ind-icon-size: var(--gf-field-img-choice-check-ind-icon-size-md);--gf-field-pg-steps-number-color: rgba(17, 35, 55, 0.8);}<\/style>\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_2'  action='\/au\/wp-json\/wp\/v2\/pages\/17893' data-formid='2' novalidate><div class='gf_invisible ginput_recaptchav3' data-sitekey='6Ld808csAAAAAPgiimbIWJ3EC068zF9xuLhc2Px3' data-tabindex='0'><input id=\"input_e2b319fd2e41264554e8d155ce5222e0\" class=\"gfield_recaptcha_response\" type=\"hidden\" name=\"input_e2b319fd2e41264554e8d155ce5222e0\" value=\"\"\/><\/div>\n                        <div class='gform-body gform_body'><div id='gform_fields_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_2_11\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_11'>Instagram<\/label><div class='ginput_container'><input name='input_11' id='input_2_11' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_2_11'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_2_7\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_7' id='input_2_7' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/div><div id=\"field_2_8\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_8' id='input_2_8' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='https:\/\/aligntraining.com\/au\/wp-json\/wp\/v2\/pages\/17893' \/><\/div><\/div><div id=\"field_2_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_1'>Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_2_1' type='text' value='' class='large'    placeholder='Your Name' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_3\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_3'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_2_3' type='email' value='' class='large'   placeholder='Email' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_2_9\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_9'>Title<\/label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_2_9' type='text' value='' class='large'    placeholder='Title (e.g. CEO, Manager)'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_10\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_10'>Company Name<\/label><div class='ginput_container ginput_container_text'><input name='input_10' id='input_2_10' type='text' value='' class='large'    placeholder='Company Name'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_4\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_4'>Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_4' id='input_2_4' type='tel' value='' class='large'  placeholder='Phone Number' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_6\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_6'>Your Message<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_6' id='input_2_6' class='textarea small'    placeholder='Your Message' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button class='button gform_button' id='gform_submit_button_2' style='width: 248.56px; background-color: #FF6D18; padding: 17px 22px; display: flex; justify-content: space-between; align-items: center; font-weight:400;'><span>Send Message<\/span><img src='\/wp-content\/uploads\/2025\/02\/Arrow.png' alt='Arrow Icon' class='gform_submit_icon' style='width: 13.5px; height: 13.5px;' \/><\/button> <input type='hidden' class='gform_hidden' name='gform_submission_speeds' value='{&quot;pages&quot;:[]}' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_2' value='postback' \/>\n            <input type='hidden' 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