{"id":21390,"date":"2026-10-05T16:42:34","date_gmt":"2026-10-05T03:42:34","guid":{"rendered":"https:\/\/aligntraining.com\/?page_id=21390"},"modified":"2026-10-27T23:24:17","modified_gmt":"2026-10-27T10:24:17","slug":"for-contact-centre-teams","status":"publish","type":"page","link":"https:\/\/aligntraining.com\/au\/training-programmes\/for-contact-centre-teams\/","title":{"rendered":"For Contact Centre Teams"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21390\" class=\"elementor elementor-21390\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e44a3c e-flex e-con-boxed e-con e-parent\" data-id=\"4e44a3c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-f380080 e-con-full e-flex e-con e-child\" data-id=\"f380080\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-de844ea e-con-full e-flex e-con e-child\" data-id=\"de844ea\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-e65f7d1 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e65f7d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Contact centre training that changes how your team handles every call.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62e5fa5 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"62e5fa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Most training teaches people what to say. ALIGN Customer Experience teaches them how to think: one conversation structure for every customer interaction, practised on your own calls, reinforced weekly, and measured against your baseline.<\/span><\/p><p><span style=\"font-weight: 400;\">An eight-week programme for global contact centre teams. In person, virtual or blended. And built to run around your roster. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d8e9e0 elementor-widget elementor-widget-global elementor-global-20538 elementor-widget-button\" data-id=\"2d8e9e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MjA5OTcsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a 20 minute discovery call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a1defb e-con-full e-flex e-con e-child\" data-id=\"7a1defb\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-d2366cc elementor-widget elementor-widget-global elementor-global-21094 elementor-widget-image\" data-id=\"d2366cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"329\" height=\"68\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/09\/Group-2609738.png\" class=\"attachment-full size-full wp-image-20758\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ececffd e-flex e-con-boxed e-con e-parent\" data-id=\"ececffd\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-cd46fb8 elementor-widget elementor-widget-global elementor-global-20337 elementor-widget-image-carousel\" data-id=\"cd46fb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;8&quot;,&quot;slides_to_show_mobile&quot;:&quot;2&quot;,&quot;navigation&quot;:&quot;none&quot;,&quot;autoplay_speed&quot;:3000,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:80,&quot;sizes&quot;:[]},&quot;slides_to_show_tablet&quot;:&quot;5&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/08\/image-15.png\" alt=\"image 15\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/08\/image-16.png\" alt=\"image 16\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/08\/image-21.png\" alt=\"image 21\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/08\/image-22.png\" alt=\"image 22\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/08\/image-18.png\" alt=\"image 18\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/08\/image-23.png\" alt=\"image 23\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/08\/image-24.png\" alt=\"image 24\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"8 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/08\/image-20.png\" alt=\"image 20\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f8f629 e-flex e-con-boxed e-con e-parent\" data-id=\"4f8f629\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-2fa01ec e-con-full e-flex e-con e-child\" data-id=\"2fa01ec\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-be1977f elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"be1977f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About This <br>Training Programme<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbb69ac card-text elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"dbb69ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In most contact centres the quality of a customer experience depends on who answers. Your best people handle a difficult call instinctively. Everyone else improvises, and the difference shows up in your satisfaction scores, your escalation rate and your repeat contacts, without ever showing you which behaviour caused it.<\/span><\/p><p><span style=\"font-weight: 400;\">ALIGN Customer Experience installs one conversation structure across the team. The same approach to opening a call, understanding the real issue, explaining what happens next and closing it properly, so quality is something you can coach against and measure rather than something you hope for.<\/span><\/p><p><span style=\"font-weight: 400;\">The scenarios are phone-led, because that is where the pressure is, and the framework applies to every channel your team handles, including email, chat and social. It also works beyond the contact centre, from wider<\/span><a href=\"https:\/\/aligntraining.com\/training-programmes\/customer-service-training\/\"> <span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\">customer service training<\/span><\/span><\/a><span style=\"font-weight: 400;\"> to coaching<\/span><a href=\"https:\/\/aligntraining.com\/training-programmes\/for-retail-and-branch-teams\/\"> <span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\">retail and branch teams<\/span><\/span><\/a><span style=\"font-weight: 400;\"> and<\/span><a href=\"https:\/\/aligntraining.com\/training-programmes\/for-account-management-teams\/\"> <span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\">account management teams<\/span><\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8c0f0e2 e-con-full e-flex e-con e-child\" data-id=\"8c0f0e2\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-27c4190 e-con-full e-flex e-con e-child\" data-id=\"27c4190\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_offset_tablet&quot;:24,&quot;sticky_offset_mobile&quot;:0,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_offset&quot;:20,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-a6f198d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"a6f198d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why It Matters in a Contact Centre<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f960858 e-con-full e-flex e-con e-child\" data-id=\"f960858\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-ea1592c card-text elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ea1592c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\"><span style=\"font-weight: 400;\">Scripts do not survive a difficult customer. Teams need a structure that works when the call goes off script, and leaders need something they can coach against.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8804fa1 elementor-widget elementor-widget-global elementor-global-21140 elementor-widget-button\" data-id=\"8804fa1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MjA5OTcsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Make an Inquiry<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6717a06 e-con-full e-grid e-con e-child\" data-id=\"6717a06\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-8267389 e-con-full e-flex e-con e-child\" data-id=\"8267389\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-e8333c0 card-heading elementor-widget elementor-widget-heading\" data-id=\"e8333c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fewer calls that come back<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8a9be8 card-text elementor-widget elementor-widget-text-editor\" data-id=\"d8a9be8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\"><span style=\"font-weight: 400;\">When the real issue is understood the first time and the next step is clear, the customer does not need to call again. Repeat contacts are the most expensive thing in a contact centre.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee0fcae e-con-full e-flex e-con e-child\" data-id=\"ee0fcae\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-d932d7f card-heading elementor-widget elementor-widget-heading\" data-id=\"d932d7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Escalations handled before they escalate<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77017fe card-text elementor-widget elementor-widget-text-editor\" data-id=\"77017fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\"><span style=\"font-weight: 400;\">A structure for handling concerns means a frustrated customer is dealt with by the person who took the call, rather than becoming a team leader\\u2019s problem.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9084fdf e-con-full e-flex e-con e-child\" data-id=\"9084fdf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-eb02191 card-heading elementor-widget elementor-widget-heading\" data-id=\"eb02191\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Quality scores that reflect behaviour you can change<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-562f50c card-text elementor-widget elementor-widget-text-editor\" data-id=\"562f50c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\"><span style=\"font-weight: 400;\">One shared method means your monitoring measures the same thing every time, so a low score points at a specific behaviour instead of a vague impression.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16d86c9 e-con-full e-flex e-con e-child\" data-id=\"16d86c9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4fa941f card-heading elementor-widget elementor-widget-heading\" data-id=\"4fa941f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A shorter ramp for every new starter<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86f7eb0 card-text elementor-widget elementor-widget-text-editor\" data-id=\"86f7eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\"><span style=\"font-weight: 400;\">New people learn one documented approach rather than shadowing whoever is free. In a team with real turnover, that compounds fast.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f006b71 e-con-full e-flex e-con e-child\" data-id=\"f006b71\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-fa38c01 card-heading elementor-widget elementor-widget-heading\" data-id=\"fa38c01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Less burnout on the hardest calls<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9370fcf card-text elementor-widget elementor-widget-text-editor\" data-id=\"9370fcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\"><span style=\"font-weight: 400;\">Knowing how to handle a difficult conversation takes the dread out of it. Confidence on those calls is what keeps good people in the job.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d17cd11 e-con-full e-flex e-con e-child\" data-id=\"d17cd11\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3adf3f4 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"3adf3f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Proven Results, from Real Names in the Business World<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d93167b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d93167b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">No made-up stats, no industry averages. Every number below came from a real client, and we&#8217;ll tell you exactly who on the call.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d596704 elementor-widget elementor-widget-template\" data-id=\"d596704\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"21050\" class=\"elementor elementor-21050\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2749b4a6 e-grid e-con-full e-con e-child\" data-id=\"2749b4a6\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-1fdb6096 e-con-full case-card e-flex e-con e-child\" data-id=\"1fdb6096\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-1e1da324 e-con-full e-flex e-con e-child\" data-id=\"1e1da324\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-2b1e2b10 elementor-widget elementor-widget-heading\" data-id=\"2b1e2b10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">311%<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-657d45f7 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"657d45f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Preliminary ROI achieved by Hudson Recruitment within one quarter of rolling out Align Selling across their Australasian offices. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c0ad239 e-con-full case-content e-flex e-con e-child\" data-id=\"2c0ad239\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-1933d9ef e-con-full e-grid e-con e-child\" data-id=\"1933d9ef\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-5a87f27f e-con-full e-flex e-con e-child\" data-id=\"5a87f27f\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6604225a elementor-widget elementor-widget-heading\" data-id=\"6604225a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">+51%<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61623ea3 elementor-widget elementor-widget-text-editor\" data-id=\"61623ea3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sales Calls<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4efc0774 e-con-full e-flex e-con e-child\" data-id=\"4efc0774\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-1fddaf15 elementor-widget elementor-widget-heading\" data-id=\"1fddaf15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">+34%<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13950d1b elementor-widget elementor-widget-text-editor\" data-id=\"13950d1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Client Visits<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41b59df5 e-con-full e-flex e-con e-child\" data-id=\"41b59df5\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-11810d elementor-widget elementor-widget-heading\" data-id=\"11810d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">+55%<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62baf0c9 elementor-widget elementor-widget-text-editor\" data-id=\"62baf0c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>New Jobs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33e34469 e-con-full e-flex e-con e-child\" data-id=\"33e34469\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-74b3c43e elementor-widget elementor-widget-text-editor\" data-id=\"74b3c43e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>End of Q1, reported by Hudson L&amp;OD<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<a class=\"elementor-element elementor-element-1167f4bc e-con-full case-button e-flex e-con e-child\" data-id=\"1167f4bc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MjA5OTcsInRvZ2dsZSI6ZmFsc2V9\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-5feb1390 elementor-widget elementor-widget-text-editor\" data-id=\"5feb1390\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Book a Call<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c522411 e-con-full case-card e-flex e-con e-child\" data-id=\"6c522411\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-37e14115 e-con-full e-flex e-con e-child\" data-id=\"37e14115\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-378d564a elementor-widget elementor-widget-heading\" data-id=\"378d564a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">11\u219219<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf1bac3 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"cf1bac3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Deals closed per month by Honeycomb Construction after completing the Align Selling programme, up from zero formal sales training beforehand.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f694453 e-con-full case-content e-flex e-con e-child\" data-id=\"2f694453\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-101a2927 e-con-full e-flex e-con e-child\" data-id=\"101a2927\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-791bec3d elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"791bec3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"7\" height=\"7\" viewBox=\"0 0 7 7\" fill=\"none\"><rect width=\"6.88428\" height=\"6.88428\" fill=\"#0099DD\"><\/rect><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">3x increase in pipeline<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"7\" height=\"7\" viewBox=\"0 0 7 7\" fill=\"none\"><rect width=\"6.88428\" height=\"6.88428\" fill=\"#0099DD\"><\/rect><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Consistently high incr in revenue<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26d31169 e-con-full e-flex e-con e-child\" data-id=\"26d31169\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-376c4df9 elementor-widget elementor-widget-text-editor\" data-id=\"376c4df9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><i><span style=\"font-weight: 400;\">Managing Director, Honeycomb Construction<\/span><\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fd1c274 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"5fd1c274\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"813\" height=\"813\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-1.jpg\" class=\"attachment-full size-full wp-image-16630\" alt=\"\" srcset=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-1.jpg 813w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-1-768x768.jpg 768w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-1-640x640.jpg 640w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-1-400x400.jpg 400w\" sizes=\"(max-width: 813px) 100vw, 813px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<a class=\"elementor-element elementor-element-14866cd e-con-full case-button e-flex e-con e-child\" data-id=\"14866cd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MjA5OTcsInRvZ2dsZSI6ZmFsc2V9\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc4233e elementor-widget elementor-widget-text-editor\" data-id=\"4dc4233e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Book a Call<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82ad4da e-con-full case-card e-flex e-con e-child\" data-id=\"82ad4da\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-567f6f73 e-con-full e-flex e-con e-child\" data-id=\"567f6f73\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-1b8bf8ac elementor-widget elementor-widget-heading\" data-id=\"1b8bf8ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">263%<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-492e1214 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"492e1214\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">ROI delivered for Collaborative Consulting within weeks of finishing the programme, using a sales process simple enough for sceptics to adopt fast.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59c07ab5 e-con-full case-content e-flex e-con e-child\" data-id=\"59c07ab5\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-63648057 e-con-full elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"63648057\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-1870921 elementor-widget elementor-widget-heading\" data-id=\"1870921\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">+26% in Returns<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-467526ee elementor-widget elementor-widget-text-editor\" data-id=\"467526ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Financial Industry<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68cf5995 e-con-full e-flex e-con e-child\" data-id=\"68cf5995\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3ab694eb elementor-widget elementor-widget-text-editor\" data-id=\"3ab694eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><i><span style=\"font-weight: 400;\">Managing Director, Collaborative Consulting<\/span><\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-283fad54 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"283fad54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"96\" height=\"67\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/CCL-Logo.png-e1770701579619-1.webp\" class=\"attachment-full size-full wp-image-16634\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<a class=\"elementor-element elementor-element-52738a1e e-con-full case-button e-flex e-con e-child\" data-id=\"52738a1e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MjA5OTcsInRvZ2dsZSI6ZmFsc2V9\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-d7a2688 elementor-widget elementor-widget-text-editor\" data-id=\"d7a2688\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Book a Call<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f09d539 e-flex e-con-boxed e-con e-parent\" data-id=\"f09d539\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-ae6a2b0 e-con-full e-flex e-con e-child\" data-id=\"ae6a2b0\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-7362560 elementor-widget elementor-widget-heading\" data-id=\"7362560\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A Programme<span style=\"font-weight:500\">, Not a Workshop<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44bba71 elementor-widget elementor-widget-text-editor\" data-id=\"44bba71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Training fades in three weeks without reinforcement. So, reinforcement is the programme, not an add-on. The full arc runs over eight weeks.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a202c2 elementor-widget elementor-widget-global elementor-global-20538 elementor-widget-button\" data-id=\"1a202c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MjA5OTcsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a 20 minute discovery call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eca1750 e-con-full e-flex e-con e-child\" data-id=\"eca1750\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4c9f49d elementor-widget elementor-widget-template\" data-id=\"4c9f49d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"21061\" class=\"elementor elementor-21061\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c2ec8e3 e-con-full e-flex e-con e-child\" data-id=\"5c2ec8e3\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6fe09afc elementor-widget elementor-widget-n-carousel\" data-id=\"6fe09afc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;561f937&quot;},{&quot;slide_title&quot;:&quot;Slide #2&quot;,&quot;_id&quot;:&quot;75f6791&quot;},{&quot;slide_title&quot;:&quot;Slide #3&quot;,&quot;_id&quot;:&quot;61ec699&quot;},{&quot;_id&quot;:&quot;0960e95&quot;,&quot;slide_title&quot;:&quot;Slide #4&quot;}],&quot;slides_to_show&quot;:&quot;4&quot;,&quot;slides_to_show_tablet&quot;:&quot;3&quot;,&quot;offset_sides&quot;:&quot;right&quot;,&quot;offset_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;offset_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:80,&quot;sizes&quot;:[]},&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:24,&quot;sizes&quot;:[]},&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 4\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2aeb76e1 e-flex e-con-boxed e-con e-child\" data-id=\"2aeb76e1\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-313a655d e-con-full week-card e-flex e-con e-child\" data-id=\"313a655d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-43d600dc e-con-full e-flex e-con e-child\" data-id=\"43d600dc\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-78b53fd9 card-subhead elementor-widget elementor-widget-heading\" data-id=\"78b53fd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Step 1<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-646fcb0a card-heading elementor-widget elementor-widget-heading\" data-id=\"646fcb0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Diagnose and tailor<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e3d7778 card-text elementor-widget elementor-widget-text-editor\" data-id=\"5e3d7778\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Know where you start<\/em><br \/>We interview your leaders, assess current capability and agree your success measures. You receive a written audit and a programme tailored to your business, industry and customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 4\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b52b485 e-flex e-con-boxed e-con e-child\" data-id=\"6b52b485\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-563d2049 e-con-full week-card e-flex e-con e-child\" data-id=\"563d2049\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-54daa420 e-con-full e-flex e-con e-child\" data-id=\"54daa420\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-682f8c95 card-subhead elementor-widget elementor-widget-heading\" data-id=\"682f8c95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Step 2<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4420c1cb card-heading elementor-widget elementor-widget-heading\" data-id=\"4420c1cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Train your team<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e807673 card-text elementor-widget elementor-widget-text-editor\" data-id=\"3e807673\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Skills built on your business<\/em><br \/>A 1.5-day workshop where your team practises the A.L.I.G.N.\u2122 conversation framework, mindset and value proposition plus more. Delivered in person, virtual or blended sessions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 4\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2773a765 e-flex e-con-boxed e-con e-child\" data-id=\"2773a765\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-7b87f934 e-con-full week-card e-flex e-con e-child\" data-id=\"7b87f934\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-3bf1553e e-con-full e-flex e-con e-child\" data-id=\"3bf1553e\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3675743e card-subhead elementor-widget elementor-widget-heading\" data-id=\"3675743e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Step 3<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12180dea card-heading elementor-widget elementor-widget-heading\" data-id=\"12180dea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Reinforce and coach<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54264677 card-text elementor-widget elementor-widget-text-editor\" data-id=\"54264677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Habits that last<\/em><br \/>Seven weekly 90-minute follow-up sessions. Your managers learn to coach the A.L.I.G.N.\u2122 steps in their one-to-ones, so the language and framework holds long after training.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"4\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 4\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-130918f2 e-flex e-con-boxed e-con e-child\" data-id=\"130918f2\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-5dcb7f7c e-con-full week-card e-flex e-con e-child\" data-id=\"5dcb7f7c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-655160d e-con-full e-flex e-con e-child\" data-id=\"655160d\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee27339 card-subhead elementor-widget elementor-widget-heading\" data-id=\"3ee27339\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Step 4<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4428c75d card-heading elementor-widget elementor-widget-heading\" data-id=\"4428c75d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Measure and report<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75782c95 card-text elementor-widget elementor-widget-text-editor\" data-id=\"75782c95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Proof of return<\/em><br \/>We measure success metrics agreed in step one against your baseline and re-score capability. You see what changed and what it returned.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c469ffc e-con-full e-flex e-con e-child\" data-id=\"c469ffc\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-ecdceb6 e-con-full member-box e-flex e-con e-child\" data-id=\"ecdceb6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-3c6c046 e-con-full e-flex e-con e-child\" data-id=\"3c6c046\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-abb1f17 elementor-widget elementor-widget-heading\" data-id=\"abb1f17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">For Your Whole Call Centre<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18bbddb e-con-full e-flex e-con e-child\" data-id=\"18bbddb\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-8de16f0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8de16f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Run the programme in-house for your whole team, built on your own calls, your own systems and the customers you actually serve. Everyone learns the same method at the same time, which is the only way to get one consistent experience across every seat.<\/span><\/p><p><span style=\"font-weight: 400;\">Delivered at your site, or remotely.. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e5fc8a member-intro elementor-widget elementor-widget-button\" data-id=\"0e5fc8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MjA5OTcsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a 20 min discovery call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3b4e5d e-con-full member-box e-flex e-con e-child\" data-id=\"c3b4e5d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-f6320d4 e-con-full e-flex e-con e-child\" data-id=\"f6320d4\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-f3c4a4b elementor-widget elementor-widget-heading\" data-id=\"f3c4a4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shift-Friendly and Virtual Delivery\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a42d3ce e-con-full e-flex e-con e-child\" data-id=\"a42d3ce\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-1044ea1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1044ea1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">You cannot take a contact centre off the phones. The programme runs virtually or blended, and the weekly 90-minute application sessions are short enough to fit between shifts or run twice so both halves of the roster are covered.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c84201 member-intro elementor-widget elementor-widget-button\" data-id=\"4c84201\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MjA5OTcsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a 20 min discovery call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d80c530 e-flex e-con-boxed e-con e-parent\" data-id=\"d80c530\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-6728e0c e-con-full e-flex e-con e-child\" data-id=\"6728e0c\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-1d509b4 elementor-widget elementor-widget-heading\" data-id=\"1d509b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">From People Who Do This Job<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-973e098 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"973e098\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Real results, from the people who lived them. No spin, just what changed after the training.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5349383 elementor-widget elementor-widget-template\" data-id=\"5349383\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"21003\" class=\"elementor elementor-21003\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23990f87 e-con-full e-flex e-con e-child\" data-id=\"23990f87\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-10c92561 e-con-full e-flex e-con e-child\" data-id=\"10c92561\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-31ad5f5a elementor-widget elementor-widget-rating\" data-id=\"31ad5f5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"rating.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-rating\" itemtype=\"https:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t<meta itemprop=\"worstRating\" content=\"0\">\n\t\t\t<meta itemprop=\"bestRating\" content=\"5\">\n\t\t\t<div class=\"e-rating-wrapper\" itemprop=\"ratingValue\" content=\"5\" role=\"img\" aria-label=\"Rated 5 out of 5\">\n\t\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"  porto-icon-star\"><\/i>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"  porto-icon-star\"><\/i>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"  porto-icon-star\"><\/i>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"  porto-icon-star\"><\/i>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"  porto-icon-star\"><\/i>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"  porto-icon-star\"><\/i>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"  porto-icon-star\"><\/i>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"  porto-icon-star\"><\/i>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"  porto-icon-star\"><\/i>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"  porto-icon-star\"><\/i>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-586d9459 elementor-widget elementor-widget-heading\" data-id=\"586d9459\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Kicking myself for not doing this sooner!<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e6deed8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6e6deed8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Simple and effective sales process that works for beginners to veterans. Went from closing 11 deals per month to 19.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6359aa76 elementor-widget elementor-widget-heading\" data-id=\"6359aa76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">73% Sales Revenue Increase<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-719eec98 elementor-widget elementor-widget-text-editor\" data-id=\"719eec98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Honeycomb Construction<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10347d7f e-con-full e-flex e-con e-child\" data-id=\"10347d7f\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3258187a elementor-position-left elementor-position-left elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"3258187a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/08\/Ellipse-5.png\" class=\"attachment-full size-full wp-image-20060\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">William Lin<\/h3><p class=\"elementor-image-box-description\">Managing Director<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1348703e elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"1348703e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"392\" height=\"80\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/09\/honeycomb-logo.webp\" class=\"attachment-full size-full wp-image-21488\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75d9b492 e-con-full e-flex e-con e-child\" data-id=\"75d9b492\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48d2f712 elementor-widget elementor-widget-text-editor\" data-id=\"48d2f712\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cMegan from Align Training was engaging and very interested in delivering the right training to suit our company\u2019s specific needs. Highly recommend their services and will definitely be using them again in the future.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23a38e7f e-con-full e-flex e-con e-child\" data-id=\"23a38e7f\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-7b50662 elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"7b50662\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Rachel Beechey<\/h3><p class=\"elementor-image-box-description\">Director, Rose\u2019s Alteration.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19eb5646 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fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52f80fb2 elementor-widget elementor-widget-text-editor\" data-id=\"52f80fb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cI am a small business owner. I have been in business since 2017 with no sales training. I went on the Align Selling Sales Training Course in June 2023 and couldn\u2019t recommend it enough. Within the duration of the course, I have gone from closing 11 deals per month to 19! They have a simple and effective sales process that works for beginners to veterans.\u00a0<\/p><p>By changing the way I think about sales, I\u2019ve also tailored my approach to each customer because of this course. Even my wife commented on how my sales calls have dramatically changed! Kicking myself for not going sooner with the thought of those lost customers. Very impressed and highly recommend to small\/ medium business owners!\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61e22580 e-con-full e-flex e-con e-child\" data-id=\"61e22580\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-2fb2b142 elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"2fb2b142\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">William Lin<\/h3><p class=\"elementor-image-box-description\">Managing Director, Honeycomb Construction<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-355f6274 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"355f6274\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"813\" height=\"813\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction.jpg\" class=\"attachment-full size-full wp-image-13031\" alt=\"\" srcset=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction.jpg 813w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-768x768.jpg 768w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-640x640.jpg 640w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Honeycomb-Construction-400x400.jpg 400w\" sizes=\"(max-width: 813px) 100vw, 813px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-424f76db e-flex e-con-boxed e-con e-child\" data-id=\"424f76db\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-5e32c213 e-con-full e-flex e-con e-child\" data-id=\"5e32c213\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-4d1ded46 e-con-full e-flex e-con e-child\" data-id=\"4d1ded46\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element 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fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b0d263 elementor-widget elementor-widget-text-editor\" data-id=\"3b0d263\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cI have never, ever had a staff member participate in work-based training and so positively rave about it!!! We now have all of our Facilitators very keen to receive similar training. A particular challenge for Facilitators is managing staff who are generally part-time, mostly working independently and very little face to face connection with their manager let alone colleagues or anyone else in the company. The skills developed through your training positions managers very well to be effective in this situation.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43b08bb7 e-con-full e-flex e-con e-child\" data-id=\"43b08bb7\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3826ef0 elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"3826ef0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Karen Wilton<\/h3><p class=\"elementor-image-box-description\">Systems Transformation Manager, NZ Health Group Healthcare<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50c0df67 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"50c0df67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/cropped-New-Zealand-Health-Group-Vertical-Colour-1.png\" class=\"attachment-full size-full wp-image-16631\" alt=\"\" srcset=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/cropped-New-Zealand-Health-Group-Vertical-Colour-1.png 512w, https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/cropped-New-Zealand-Health-Group-Vertical-Colour-1-400x400.png 400w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"4\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62a172b1 e-flex e-con-boxed e-con e-child\" data-id=\"62a172b1\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-4dec005a e-con-full e-flex e-con e-child\" data-id=\"4dec005a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-5bdead0a e-con-full e-flex e-con e-child\" data-id=\"5bdead0a\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element 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class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-667baffc elementor-widget elementor-widget-text-editor\" data-id=\"667baffc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cWe are in the final stages of rolling out our new CRM, and I am really proud of the end product which has our sales framework prompts throughout. In addition, we plan on launching the PolyNovo Playbook and running a pre-call planning workshop at our Half Year Meeting next week. Thanks to you, all of that is now possible!\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ea5da1b e-con-full e-flex e-con e-child\" data-id=\"7ea5da1b\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-36e13f54 elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"36e13f54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Valerie Young<\/h3><p class=\"elementor-image-box-description\">Sales Director PolyNovo Healthcare<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fb0d542 elementor-widget__width-initial elementor-widget 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itemtype=\"https:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t<meta itemprop=\"worstRating\" content=\"0\">\n\t\t\t<meta itemprop=\"bestRating\" content=\"5\">\n\t\t\t<div class=\"e-rating-wrapper\" itemprop=\"ratingValue\" content=\"5\" role=\"img\" aria-label=\"Rated 5 out of 5\">\n\t\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 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class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41b07771 elementor-widget elementor-widget-text-editor\" data-id=\"41b07771\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cFantastic programme. Megan and Luke from Align Training genuinely care and make the tools easy to apply in real conversations. I\u2019ve already seen a big lift in how I build trust and create value. I highly recommend it.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4018a80c e-con-full e-flex e-con e-child\" data-id=\"4018a80c\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-41ba4b87 elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"41ba4b87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Ben<\/h3><p class=\"elementor-image-box-description\">Senior Lending Manager at a Financial Services Company<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"6\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-67fc5c3b e-flex e-con-boxed e-con e-child\" data-id=\"67fc5c3b\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-696fc77c e-con-full e-flex e-con e-child\" data-id=\"696fc77c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-27edbfd e-con-full e-flex e-con e-child\" data-id=\"27edbfd\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3b6d3fdc elementor-widget elementor-widget-rating\" data-id=\"3b6d3fdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"rating.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-rating\" itemtype=\"https:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t<meta itemprop=\"worstRating\" content=\"0\">\n\t\t\t<meta itemprop=\"bestRating\" content=\"5\">\n\t\t\t<div class=\"e-rating-wrapper\" itemprop=\"ratingValue\" content=\"5\" role=\"img\" aria-label=\"Rated 5 out of 5\">\n\t\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d56bf4d elementor-widget elementor-widget-text-editor\" data-id=\"3d56bf4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cI completed the Sales training course through Align Training recently, thoroughly enjoyed it. Great content \u2013 walked away with a huge amount of knowledge, sales confidence and a bunch of ways to improve our sales approach and process.<\/p><p>Thanks Megan and Luke \u2013 will be back for other course in the future for sure.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51c60c6b e-con-full e-flex e-con e-child\" data-id=\"51c60c6b\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-66b4fff2 elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"66b4fff2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Jordan Statham<\/h3><p class=\"elementor-image-box-description\">Managing Director, The Conduction Company, Electrical.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-355db840 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"355db840\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"210\" height=\"140\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/08\/image-18.png\" class=\"attachment-full size-full wp-image-19994\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"7\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 of 7\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a753a8e e-flex e-con-boxed e-con e-child\" data-id=\"5a753a8e\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-5a5f33c1 e-con-full e-flex e-con e-child\" data-id=\"5a5f33c1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-5f479a9c e-con-full e-flex e-con e-child\" data-id=\"5f479a9c\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-26e2cdb5 elementor-widget elementor-widget-rating\" data-id=\"26e2cdb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"rating.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-rating\" itemtype=\"https:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t<meta itemprop=\"worstRating\" content=\"0\">\n\t\t\t<meta itemprop=\"bestRating\" content=\"5\">\n\t\t\t<div class=\"e-rating-wrapper\" itemprop=\"ratingValue\" content=\"5\" role=\"img\" aria-label=\"Rated 5 out of 5\">\n\t\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"e-icon\">\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-marked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"e-icon-wrapper e-icon-unmarked\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M6.94715 0L8.58712 5.25019H13.8942L9.60069 8.49498L11.2407 13.7452L6.94715 10.5004L2.65363 13.7452L4.29361 8.49498L8.91685e-05 5.25019H5.30717L6.94715 0Z\" fill=\"#FFA800\"><\/path><\/svg>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2db796f4 elementor-widget elementor-widget-text-editor\" data-id=\"2db796f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cFantastic facilitators! Would recommend to anyone looking for some structure in the sales process.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57fdbaef e-con-full e-flex e-con e-child\" data-id=\"57fdbaef\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-22582814 elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"22582814\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Desmond Nash<\/h3><p class=\"elementor-image-box-description\">Group Account Director, Acumen, PR and Media.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-355d69e1 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"355d69e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"180\" src=\"https:\/\/aligntraining.com\/wp-content\/uploads\/2026\/02\/Acumen_Logo_NO_BYLINE_RGB.original.width-300.png\" class=\"attachment-full size-full wp-image-13176\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a36c3f e-flex e-con-boxed e-con e-parent\" data-id=\"5a36c3f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-2652a91 elementor-widget elementor-widget-template\" data-id=\"2652a91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"21076\" class=\"elementor elementor-21076\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ebc369f e-flex e-con-boxed e-con e-parent\" data-id=\"2ebc369f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-78f50667 e-con-full e-flex e-con e-child\" data-id=\"78f50667\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-40af5c52 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"40af5c52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"color:#B1D832\">Your customers<\/span> arrive informed. The conversation is where they decide.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-296177c7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"296177c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customers research and shortlist on their own, increasingly with AI, long before they meet your team. When they reach a salesperson, they are checking whether what they have read holds up. That conversation is the part you can train.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cd06cdb elementor-widget elementor-widget-global elementor-global-20538 elementor-widget-button\" data-id=\"3cd06cdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MjA5OTcsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a 20 minute discovery call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b4da91a elementor-widget elementor-widget-n-carousel\" data-id=\"1b4da91a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;561f937&quot;},{&quot;slide_title&quot;:&quot;Slide #2&quot;,&quot;_id&quot;:&quot;75f6791&quot;},{&quot;slide_title&quot;:&quot;Slide #3&quot;,&quot;_id&quot;:&quot;61ec699&quot;}],&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet&quot;:&quot;3&quot;,&quot;offset_sides&quot;:&quot;right&quot;,&quot;offset_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;offset_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;offset_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:80,&quot;sizes&quot;:[]},&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2366d02f e-flex e-con-boxed e-con e-child\" data-id=\"2366d02f\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-3f3839b7 e-con-full e-transform e-flex e-con e-child\" data-id=\"3f3839b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.02,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-55c27e4f elementor-widget elementor-widget-heading\" data-id=\"55c27e4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">61%<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52c1cabd elementor-widget elementor-widget-text-editor\" data-id=\"52c1cabd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>of the B2B buying journey is complete by the time a customer first engages a salesperson<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3700ba5b e-flex e-con-boxed e-con e-child\" data-id=\"3700ba5b\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-e3cf04e e-con-full e-transform hover-card e-flex e-con e-child\" data-id=\"e3cf04e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.02,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-10a091e5 hover-text elementor-widget elementor-widget-heading\" data-id=\"10a091e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">45%<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34069226 elementor-widget elementor-widget-text-editor\" data-id=\"34069226\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>of business customers used generative AI in a recent purchase<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1418099d e-flex e-con-boxed e-con e-child\" data-id=\"1418099d\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-347a7d8f e-con-full e-transform hover-card e-flex e-con e-child\" data-id=\"347a7d8f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.02,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6aeba340 hover-text elementor-widget elementor-widget-heading\" data-id=\"6aeba340\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">69%<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b6ce764 elementor-widget elementor-widget-text-editor\" data-id=\"1b6ce764\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>prefer to validate AI-generated insights with a salesperson<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-752fbd05 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"752fbd05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>AI answers product questions. Customers still turn to a salesperson to diagnose the problem, reduce the risk in a decision and build trust. That conversation is the one we train.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9ecc314 e-con e-atomic-element e-flexbox-base e-default-div \" data-id=\"9ecc314\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"9ecc314\" data-e-type=\"e-flexbox\" data-id=\"9ecc314\">\n    \t\t\t<div class=\"elementor-element elementor-element-1s1sql1 e-con e-atomic-element e-flexbox-base e-default-div e-f221ec0-18cd886 \" data-id=\"1s1sql1\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"f221ec0\" data-e-type=\"e-flexbox\" data-id=\"1s1sql1\">\n    <div class=\"elementor-element elementor-element-1w0ppyl e-con e-atomic-element e-flexbox-base e-default-div e-e7fbe0d-18000c2 \" data-id=\"1w0ppyl\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"e7fbe0d\" data-e-type=\"e-flexbox\" data-id=\"1w0ppyl\">\n    <div class=\"elementor-element elementor-element-0r5s7p3 e-con e-atomic-element e-flexbox-base e-default-div e-f379d8b-f05abdd \" data-id=\"0r5s7p3\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"f379d8b\" data-e-type=\"e-flexbox\" data-id=\"0r5s7p3\">\n    \t\t\t<p class=\"e-b9c0992-b47d920 e-paragraph-base e-default-p\" data-interaction-id=\"b9c0992\" data-e-type=\"widget\" data-id=\"0c0dd0y\">FAQs<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"5ef03a7\" class=\"e-5ef03a7-70d0ab5 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"036twmj\">Frequently Asked Questions<\/h2>\n\t\t\t\t\t<p class=\"e-3b90346-27b06ee e-paragraph-base e-default-p\" data-interaction-id=\"3b90346\" data-e-type=\"widget\" data-id=\"03ej61t\">Straight answers on time, cost of attention, and what actually changes in your selling. Still unsure? Talk it through with us.<\/p>\n\t\t\t\t\t<button data-action-link=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MjA5OTcsInRvZ2dsZSI6ZmFsc2V9\" target=\"_self\" class=\"e-15e78a2-be560a1 e-button-base e-default-button\" data-interaction-id=\"15e78a2\" data-e-type=\"widget\" data-id=\"1uydbx1\">\n\tBook a 20 minute discovery call\n<\/button>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-0vnghtp e-con e-atomic-element e-accordion-base  e-0ce483f-84bc542 \" data-id=\"0vnghtp\" data-element_type=\"e-accordion\" data-e-type=\"e-accordion\" data-interaction-id=\"0ce483f\" data-e-type=\"e-accordion\" data-id=\"0vnghtp\">\n    <details class=\"elementor-element elementor-element-053zzpc e-con e-atomic-element e-accordion-item-base  e-0951b58-c211d1e \" data-id=\"053zzpc\" data-element_type=\"e-accordion-item\" data-e-type=\"e-accordion-item\" data-interaction-id=\"0951b58\" data-e-type=\"e-accordion-item\" data-id=\"053zzpc\" open name=\"0vnghtp\">\n    <summary class=\"elementor-element elementor-element-0useibe e-con e-atomic-element e-accordion-item-header-base  e-f67fa14-c9ed7ad \" data-id=\"0useibe\" data-element_type=\"e-accordion-item-header\" data-e-type=\"e-accordion-item-header\" data-interaction-id=\"f67fa14\" data-e-type=\"e-accordion-item-header\" data-id=\"0useibe\">\n    <span class=\"elementor-element elementor-element-05dcg4h e-con e-atomic-element e-accordion-item-title-base  e-23b6fe2-01b1dbf \" data-id=\"05dcg4h\" data-element_type=\"e-accordion-item-title\" data-e-type=\"e-accordion-item-title\" data-interaction-id=\"23b6fe2\" data-e-type=\"e-accordion-item-title\" data-id=\"05dcg4h\">\n    \t\t\t<h3 data-interaction-id=\"45064f7\" class=\"e-45064f7-fea5f46 e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"09e0r8c\">Can you train our team without taking everyone off the phones?<\/h3>\n\t\t\n<\/span>\n<div class=\"elementor-element elementor-element-0lbqovb e-con e-atomic-element e-accordion-item-icon-base  e-71148a8-1170a3c \" data-id=\"0lbqovb\" data-element_type=\"e-accordion-item-icon\" data-e-type=\"e-accordion-item-icon\" data-interaction-id=\"71148a8\" aria-hidden=\"true\" data-e-type=\"e-accordion-item-icon\" data-id=\"0lbqovb\">\n    \t\t\t<div class=\"e-svg-base e-default-div\" data-interaction-id=\"649560a\" data-e-type=\"widget\" data-id=\"09bylox\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"width: 100%; height: 100%; overflow: unset;\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"currentColor\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.46967 9.21967C5.76256 8.92678 6.23744 8.92678 6.53033 9.21967L12 14.6893L17.4697 9.21967C17.7626 8.92678 18.2374 8.92678 18.5303 9.21967C18.8232 9.51256 18.8232 9.98744 18.5303 10.2803L12.5303 16.2803C12.2374 16.5732 11.7626 16.5732 11.4697 16.2803L5.46967 10.2803C5.17678 9.98744 5.17678 9.51256 5.46967 9.21967Z\" fill=\"currentColor\"><\/path><\/svg><\/div>\n\t\t\n<\/div>\n\n<\/summary>\n<div class=\"elementor-element elementor-element-1hm7by4 e-con e-atomic-element e-accordion-item-content-base  e-b01fb51-31e1323 \" data-id=\"1hm7by4\" data-element_type=\"e-accordion-item-content\" data-e-type=\"e-accordion-item-content\" data-interaction-id=\"b01fb51\" data-e-type=\"e-accordion-item-content\" data-id=\"1hm7by4\">\n    \t\t\t<p class=\"e-d53fd18-91f9f6e e-paragraph-base e-default-p\" data-interaction-id=\"d53fd18\" data-e-type=\"widget\" data-id=\"0zllmui\">Yes, and it is built for that. The foundational workshop is 1.5 days and the seven follow-up sessions are 90 minutes each, which is short enough to schedule around a roster. Delivery can be in person, virtual or blended.<\/p>\n\t\t\n<\/div>\n\n<\/details>\n<details class=\"elementor-element elementor-element-1q6dcp2 e-con e-atomic-element e-accordion-item-base  e-ad3ee4f-a5751ec \" data-id=\"1q6dcp2\" data-element_type=\"e-accordion-item\" data-e-type=\"e-accordion-item\" data-interaction-id=\"ad3ee4f\" data-e-type=\"e-accordion-item\" data-id=\"1q6dcp2\"  name=\"0vnghtp\">\n    <summary class=\"elementor-element elementor-element-08lua0x e-con e-atomic-element e-accordion-item-header-base  e-f38635e-3b89a7c \" data-id=\"08lua0x\" data-element_type=\"e-accordion-item-header\" data-e-type=\"e-accordion-item-header\" data-interaction-id=\"f38635e\" data-e-type=\"e-accordion-item-header\" data-id=\"08lua0x\">\n    <span class=\"elementor-element elementor-element-01sglgm e-con e-atomic-element e-accordion-item-title-base  e-c8016b6-c43eeaa \" data-id=\"01sglgm\" data-element_type=\"e-accordion-item-title\" data-e-type=\"e-accordion-item-title\" data-interaction-id=\"c8016b6\" data-e-type=\"e-accordion-item-title\" data-id=\"01sglgm\">\n    \t\t\t<h3 data-interaction-id=\"ce1aa3a\" class=\"e-ce1aa3a-cdd6868 e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"0lx2i3g\">Is this call centre training or contact centre training?<\/h3>\n\t\t\n<\/span>\n<div class=\"elementor-element elementor-element-1uxgn7f e-con e-atomic-element e-accordion-item-icon-base  e-d4cd893-653e8a3 \" data-id=\"1uxgn7f\" data-element_type=\"e-accordion-item-icon\" data-e-type=\"e-accordion-item-icon\" data-interaction-id=\"d4cd893\" aria-hidden=\"true\" data-e-type=\"e-accordion-item-icon\" data-id=\"1uxgn7f\">\n    \t\t\t<div class=\"e-svg-base e-default-div\" data-interaction-id=\"abee1a0\" data-e-type=\"widget\" data-id=\"1uoardz\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"width: 100%; height: 100%; overflow: unset;\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"currentColor\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.46967 9.21967C5.76256 8.92678 6.23744 8.92678 6.53033 9.21967L12 14.6893L17.4697 9.21967C17.7626 8.92678 18.2374 8.92678 18.5303 9.21967C18.8232 9.51256 18.8232 9.98744 18.5303 10.2803L12.5303 16.2803C12.2374 16.5732 11.7626 16.5732 11.4697 16.2803L5.46967 10.2803C5.17678 9.98744 5.17678 9.51256 5.46967 9.21967Z\" fill=\"currentColor\"><\/path><\/svg><\/div>\n\t\t\n<\/div>\n\n<\/summary>\n<div class=\"elementor-element elementor-element-061t0ge e-con e-atomic-element e-accordion-item-content-base  e-6dad0d4-256c4f6 \" data-id=\"061t0ge\" data-element_type=\"e-accordion-item-content\" data-e-type=\"e-accordion-item-content\" data-interaction-id=\"6dad0d4\" data-e-type=\"e-accordion-item-content\" data-id=\"061t0ge\">\n    \t\t\t<p class=\"e-de2293e-9751999 e-paragraph-base e-default-p\" data-interaction-id=\"de2293e\" data-e-type=\"widget\" data-id=\"1yxt6an\">Both. The scenarios are phone-led because that is where the pressure is, and the framework applies to every channel your team handles, including email, chat and social.<\/p>\n\t\t\n<\/div>\n\n<\/details>\n<details class=\"elementor-element elementor-element-0qluez3 e-con e-atomic-element e-accordion-item-base  e-08adb57-c8a1b4b \" data-id=\"0qluez3\" data-element_type=\"e-accordion-item\" data-e-type=\"e-accordion-item\" data-interaction-id=\"08adb57\" data-e-type=\"e-accordion-item\" data-id=\"0qluez3\"  name=\"0vnghtp\">\n    <summary class=\"elementor-element elementor-element-1ua3tjp e-con e-atomic-element e-accordion-item-header-base  e-362242f-655b567 \" data-id=\"1ua3tjp\" data-element_type=\"e-accordion-item-header\" data-e-type=\"e-accordion-item-header\" data-interaction-id=\"362242f\" data-e-type=\"e-accordion-item-header\" data-id=\"1ua3tjp\">\n    <span class=\"elementor-element elementor-element-1we9cje e-con e-atomic-element e-accordion-item-title-base  e-ec54f0a-60be257 \" data-id=\"1we9cje\" data-element_type=\"e-accordion-item-title\" data-e-type=\"e-accordion-item-title\" data-interaction-id=\"ec54f0a\" data-e-type=\"e-accordion-item-title\" data-id=\"1we9cje\">\n    \t\t\t<h3 data-interaction-id=\"37c3464\" class=\"e-37c3464-74b6051 e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"0gk2zvr\">How do you prove it worked?<\/h3>\n\t\t\n<\/span>\n<div class=\"elementor-element elementor-element-1krqh8m e-con e-atomic-element e-accordion-item-icon-base  e-84b4622-2f7d53d \" data-id=\"1krqh8m\" data-element_type=\"e-accordion-item-icon\" data-e-type=\"e-accordion-item-icon\" data-interaction-id=\"84b4622\" aria-hidden=\"true\" data-e-type=\"e-accordion-item-icon\" data-id=\"1krqh8m\">\n    \t\t\t<div class=\"e-svg-base e-default-div\" data-interaction-id=\"2d3b657\" data-e-type=\"widget\" data-id=\"1tsalgq\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"width: 100%; height: 100%; overflow: unset;\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"currentColor\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.46967 9.21967C5.76256 8.92678 6.23744 8.92678 6.53033 9.21967L12 14.6893L17.4697 9.21967C17.7626 8.92678 18.2374 8.92678 18.5303 9.21967C18.8232 9.51256 18.8232 9.98744 18.5303 10.2803L12.5303 16.2803C12.2374 16.5732 11.7626 16.5732 11.4697 16.2803L5.46967 10.2803C5.17678 9.98744 5.17678 9.51256 5.46967 9.21967Z\" fill=\"currentColor\"><\/path><\/svg><\/div>\n\t\t\n<\/div>\n\n<\/summary>\n<div class=\"elementor-element elementor-element-0l7wqzn e-con e-atomic-element e-accordion-item-content-base  e-d7dc5c1-2e2d04e \" data-id=\"0l7wqzn\" data-element_type=\"e-accordion-item-content\" data-e-type=\"e-accordion-item-content\" data-interaction-id=\"d7dc5c1\" data-e-type=\"e-accordion-item-content\" data-id=\"0l7wqzn\">\n    \t\t\t<p class=\"e-6d8bf0e-c0c8338 e-paragraph-base e-default-p\" data-interaction-id=\"6d8bf0e\" data-e-type=\"widget\" data-id=\"0aw4wvb\">We run a diagnostic before the workshop covering call quality, escalation rate, repeat contacts and customer satisfaction, and agree the measures with you on paper. After graduation, we re-measure against that baseline, so the improvement is a number rather than an impression.<\/p>\n\t\t\n<\/div>\n\n<\/details>\n<details class=\"elementor-element elementor-element-03h6lq4 e-con e-atomic-element e-accordion-item-base  e-aed91d2-093b5d1 \" data-id=\"03h6lq4\" data-element_type=\"e-accordion-item\" data-e-type=\"e-accordion-item\" data-interaction-id=\"aed91d2\" data-e-type=\"e-accordion-item\" data-id=\"03h6lq4\"  name=\"0vnghtp\">\n    <summary class=\"elementor-element elementor-element-1sbdgid e-con e-atomic-element e-accordion-item-header-base  e-c88710c-432e83e \" data-id=\"1sbdgid\" data-element_type=\"e-accordion-item-header\" data-e-type=\"e-accordion-item-header\" data-interaction-id=\"c88710c\" data-e-type=\"e-accordion-item-header\" data-id=\"1sbdgid\">\n    <span class=\"elementor-element elementor-element-1v6msdn e-con e-atomic-element e-accordion-item-title-base  e-f198f4e-0c17e34 \" data-id=\"1v6msdn\" data-element_type=\"e-accordion-item-title\" data-e-type=\"e-accordion-item-title\" data-interaction-id=\"f198f4e\" data-e-type=\"e-accordion-item-title\" data-id=\"1v6msdn\">\n    \t\t\t<h3 data-interaction-id=\"c788d67\" class=\"e-c788d67-2468290 e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"19s4csl\">How long is the programme?<\/h3>\n\t\t\n<\/span>\n<div class=\"elementor-element elementor-element-1mk3vg9 e-con e-atomic-element e-accordion-item-icon-base  e-542e1b6-066c019 \" data-id=\"1mk3vg9\" data-element_type=\"e-accordion-item-icon\" data-e-type=\"e-accordion-item-icon\" data-interaction-id=\"542e1b6\" aria-hidden=\"true\" data-e-type=\"e-accordion-item-icon\" data-id=\"1mk3vg9\">\n    \t\t\t<div class=\"e-svg-base e-default-div\" data-interaction-id=\"cbadeba\" data-e-type=\"widget\" data-id=\"178a6sk\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"width: 100%; height: 100%; overflow: unset;\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"currentColor\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.46967 9.21967C5.76256 8.92678 6.23744 8.92678 6.53033 9.21967L12 14.6893L17.4697 9.21967C17.7626 8.92678 18.2374 8.92678 18.5303 9.21967C18.8232 9.51256 18.8232 9.98744 18.5303 10.2803L12.5303 16.2803C12.2374 16.5732 11.7626 16.5732 11.4697 16.2803L5.46967 10.2803C5.17678 9.98744 5.17678 9.51256 5.46967 9.21967Z\" fill=\"currentColor\"><\/path><\/svg><\/div>\n\t\t\n<\/div>\n\n<\/summary>\n<div class=\"elementor-element elementor-element-0abhysn e-con e-atomic-element e-accordion-item-content-base  e-2d71172-9948d8a \" data-id=\"0abhysn\" data-element_type=\"e-accordion-item-content\" data-e-type=\"e-accordion-item-content\" data-interaction-id=\"2d71172\" data-e-type=\"e-accordion-item-content\" data-id=\"0abhysn\">\n    \t\t\t<p class=\"e-381f09d-3b0f9ad e-paragraph-base e-default-p\" data-interaction-id=\"381f09d\" data-e-type=\"widget\" data-id=\"09cuhft\">Eight weeks. A 1.5-day foundational workshop, then seven weekly 90-minute application sessions, then graduation.<\/p>\n\t\t\n<\/div>\n\n<\/details>\n<details class=\"elementor-element elementor-element-1ryhzz0 e-con e-atomic-element e-accordion-item-base  e-83c361b-ee8a40a \" data-id=\"1ryhzz0\" data-element_type=\"e-accordion-item\" data-e-type=\"e-accordion-item\" data-interaction-id=\"83c361b\" data-e-type=\"e-accordion-item\" data-id=\"1ryhzz0\"  name=\"0vnghtp\">\n    <summary class=\"elementor-element elementor-element-0x17cas e-con e-atomic-element e-accordion-item-header-base  e-62c9559-64a0345 \" data-id=\"0x17cas\" data-element_type=\"e-accordion-item-header\" data-e-type=\"e-accordion-item-header\" data-interaction-id=\"62c9559\" data-e-type=\"e-accordion-item-header\" data-id=\"0x17cas\">\n    <span class=\"elementor-element elementor-element-0r3twtz e-con e-atomic-element e-accordion-item-title-base  e-08887a2-5d2499c \" data-id=\"0r3twtz\" data-element_type=\"e-accordion-item-title\" data-e-type=\"e-accordion-item-title\" data-interaction-id=\"08887a2\" data-e-type=\"e-accordion-item-title\" data-id=\"0r3twtz\">\n    \t\t\t<h3 data-interaction-id=\"751be48\" class=\"e-751be48-1d40cb2 e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"00kq5hs\">Will experienced agents engage with it?<\/h3>\n\t\t\n<\/span>\n<div class=\"elementor-element elementor-element-0ars2ur e-con e-atomic-element e-accordion-item-icon-base  e-44ee9d5-af51a99 \" data-id=\"0ars2ur\" data-element_type=\"e-accordion-item-icon\" data-e-type=\"e-accordion-item-icon\" data-interaction-id=\"44ee9d5\" aria-hidden=\"true\" data-e-type=\"e-accordion-item-icon\" data-id=\"0ars2ur\">\n    \t\t\t<div class=\"e-svg-base e-default-div\" data-interaction-id=\"d711a44\" data-e-type=\"widget\" data-id=\"1pqi6ny\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"width: 100%; height: 100%; overflow: unset;\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"currentColor\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.46967 9.21967C5.76256 8.92678 6.23744 8.92678 6.53033 9.21967L12 14.6893L17.4697 9.21967C17.7626 8.92678 18.2374 8.92678 18.5303 9.21967C18.8232 9.51256 18.8232 9.98744 18.5303 10.2803L12.5303 16.2803C12.2374 16.5732 11.7626 16.5732 11.4697 16.2803L5.46967 10.2803C5.17678 9.98744 5.17678 9.51256 5.46967 9.21967Z\" fill=\"currentColor\"><\/path><\/svg><\/div>\n\t\t\n<\/div>\n\n<\/summary>\n<div class=\"elementor-element elementor-element-08ygz76 e-con e-atomic-element e-accordion-item-content-base  e-d569a79-86d9fbd \" data-id=\"08ygz76\" data-element_type=\"e-accordion-item-content\" data-e-type=\"e-accordion-item-content\" data-interaction-id=\"d569a79\" data-e-type=\"e-accordion-item-content\" data-id=\"08ygz76\">\n    \t\t\t<p class=\"e-99af62d-721c5ec e-paragraph-base e-default-p\" data-interaction-id=\"99af62d\" data-e-type=\"widget\" data-id=\"0yscxqi\">It is the most common question and a fair one. The programme works on your own calls rather than on theory, so an experienced agent is applying it to the conversations they are already having, and Collaborative Consulting described the process as simple enough for sceptics to adopt fast.<\/p>\n\t\t\n<\/div>\n\n<\/details>\n\n<\/div>\n<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Can you train our team without taking everyone off the phones?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, and it is built for that. The foundational workshop is 1.5 days and the seven follow-up sessions are 90 minutes each, which is short enough to schedule around a roster. Delivery can be in person, virtual or blended.\"}},{\"@type\":\"Question\",\"name\":\"Is this call centre training or contact centre training?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Both. The scenarios are phone-led because that is where the pressure is, and the framework applies to every channel your team handles, including email, chat and social.\"}},{\"@type\":\"Question\",\"name\":\"How do you prove it worked?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We run a diagnostic before the workshop covering call quality, escalation rate, repeat contacts and customer satisfaction, and agree the measures with you on paper. After graduation, we re-measure against that baseline, so the improvement is a number rather than an impression.\"}},{\"@type\":\"Question\",\"name\":\"How long is the programme?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Eight weeks. A 1.5-day foundational workshop, then seven weekly 90-minute application sessions, then graduation.\"}},{\"@type\":\"Question\",\"name\":\"Will experienced agents engage with it?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"It is the most common question and a fair one. The programme works on your own calls rather than on theory, so an experienced agent is applying it to the conversations they are already having, and Collaborative Consulting described the process as simple enough for sceptics to adopt fast.\"}}]}<\/script>\n<\/div>\n\n<\/div>\n\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-4d15e7d e-con-full e-flex e-con e-parent\" data-id=\"4d15e7d\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-0f9fe6d elementor-widget elementor-widget-template\" data-id=\"0f9fe6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"20398\" class=\"elementor elementor-20398\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-542479e2 e-con-full e-flex e-con e-parent\" data-id=\"542479e2\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-26e9c902 e-flex e-con-boxed e-con e-child\" data-id=\"26e9c902\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-5232277f e-flex e-con-boxed e-con e-child\" data-id=\"5232277f\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6d7110e3 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"6d7110e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Book a 20 Minute Discovery Call<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7134f2d2 elementor-widget elementor-widget-text-editor\" data-id=\"7134f2d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A no-obligation chat about where your team&#8217;s losing deals, and we&#8217;ll tell you straight if we&#8217;re not the right fit.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16cd4dbc elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"16cd4dbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"10\" viewBox=\"0 0 17 10\" fill=\"none\"><path d=\"M7.9515 5.83531L9.0105 6.89431L15.3596 0.545108L16.4204 1.60577L9.0105 9.01561L4.2375 4.24261L5.29816 3.18196L6.89175 4.77556L7.9515 5.83531ZM7.95278 3.71453L11.6672 0L12.725 1.05771L9.0105 4.77218L7.95278 3.71453ZM5.83274 7.95586L4.77297 9.01561L0 4.24261L1.06066 3.18196L2.12042 4.24178L2.11953 4.24261L5.83274 7.95586Z\" fill=\"#B1D832\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">We will ask about your win rate, your sales cycle and where deals stall<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"10\" viewBox=\"0 0 17 10\" fill=\"none\"><path d=\"M7.9515 5.83531L9.0105 6.89431L15.3596 0.545108L16.4204 1.60577L9.0105 9.01561L4.2375 4.24261L5.29816 3.18196L6.89175 4.77556L7.9515 5.83531ZM7.95278 3.71453L11.6672 0L12.725 1.05771L9.0105 4.77218L7.95278 3.71453ZM5.83274 7.95586L4.77297 9.01561L0 4.24261L1.06066 3.18196L2.12042 4.24178L2.11953 4.24261L5.83274 7.95586Z\" fill=\"#B1D832\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">You will get an honest read on what is actually causing it<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"10\" viewBox=\"0 0 17 10\" fill=\"none\"><path d=\"M7.9515 5.83531L9.0105 6.89431L15.3596 0.545108L16.4204 1.60577L9.0105 9.01561L4.2375 4.24261L5.29816 3.18196L6.89175 4.77556L7.9515 5.83531ZM7.95278 3.71453L11.6672 0L12.725 1.05771L9.0105 4.77218L7.95278 3.71453ZM5.83274 7.95586L4.77297 9.01561L0 4.24261L1.06066 3.18196L2.12042 4.24178L2.11953 4.24261L5.83274 7.95586Z\" fill=\"#B1D832\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ballpark pricing on the call, so there are no surprises later<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d13d87d e-flex e-con-boxed e-con e-child\" data-id=\"5d13d87d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3064af0 elementor-widget elementor-widget-shortcode\" data-id=\"3064af0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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<\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_7' id='gform_7'  action='\/au\/wp-json\/wp\/v2\/pages\/21390#gf_7' data-formid='7' novalidate><div class='gf_invisible ginput_recaptchav3' data-sitekey='6Ld808csAAAAAPgiimbIWJ3EC068zF9xuLhc2Px3' data-tabindex='0'><input id=\"input_adc36019a3bf6728146a8aec1372ec00\" class=\"gfield_recaptcha_response\" type=\"hidden\" name=\"input_adc36019a3bf6728146a8aec1372ec00\" value=\"\"\/><\/div>\n                        <div class='gform-body gform_body'><div id='gform_fields_7' class='gform_fields top_label form_sublabel_below description_below validation_below' data-column-layout='fill'><div id=\"field_7_19\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label id='gfield_label_7_19' class='gfield_label gform-field-label' for='input_7_19'><span class='gform-field-label__text'>Company<\/span><\/label><div class='ginput_container'><input name='input_19' id='input_7_19' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_7_19'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_7_7\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"35e082ad\" data-field-span=\"12\"><div class='ginput_container ginput_container_text'><input name='input_7' id='input_7_7' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/div><div id=\"field_7_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\" data-group-id=\"6e0f7268\" data-field-span=\"12\"><label id='gfield_label_7_1' class='gfield_label gform-field-label' for='input_7_1'><span class='gform-field-label__text'>Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_7_1' type='text' value='' class='large'    placeholder='Your Name' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_7_3\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\" data-group-id=\"16ac8386\" data-field-span=\"6\"><label id='gfield_label_7_3' class='gfield_label gform-field-label' for='input_7_3'><span class='gform-field-label__text'>Email address<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_7_3' type='email' value='' class='large'   placeholder='Email address' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_7_4\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-international gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\" data-group-id=\"16ac8386\" data-field-span=\"6\"><label id='gfield_label_7_4' class='gfield_label gform-field-label' for='input_7_4'><span class='gform-field-label__text'>Phone<\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_4' id='input_7_4' 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