{"version":"1.0","provider_name":"Align Training","provider_url":"https:\/\/aligntraining.com\/nz\/","author_name":"Luke Sullivan","author_url":"https:\/\/aligntraining.com\/nz\/blog\/author\/luke\/","title":"Case Study: Price Chopper Service Transformation - Align Training","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"5AcBfANSo9\"><a href=\"https:\/\/aligntraining.com\/nz\/blog\/case-study-price-chopper-service-transformation\/\">Case Study: Price Chopper Service Transformation<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/aligntraining.com\/nz\/blog\/case-study-price-chopper-service-transformation\/embed\/#?secret=5AcBfANSo9\" width=\"600\" height=\"338\" title=\"&#8220;Case Study: Price Chopper Service Transformation&#8221; &#8212; Align Training\" data-secret=\"5AcBfANSo9\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/aligntraining.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/aligntraining.com\/wp-content\/uploads\/2025\/07\/service-cutomer-interaction.jpg","thumbnail_width":1000,"thumbnail_height":667,"description":"Like many retailers, this large national chain was facing challenges with high staff turnover and declining employee engagement\u2014issues that directly impacted customer experience and overall sales performance. Despite their efforts to build a values-based culture, many frontline employees struggled to connect with"}