Training for Te Ao Māori Organisations
Building Capability Through a Culturally-Aligned Approach
Align Training is proud to partner with Te Ao Māori organisations across New Zealand, providing training solutions that are deeply respectful of Māori values, culture, and worldview.
We Help Te Ao Māori Organisations Navigate
Te Ao Māori organisations face a unique set of challenges that require training partners who understand and respect their values, structure, and purpose.
Balancing Commercial Growth With Cultural Values
Many Māori organisations must generate revenue while staying true to their tikanga and responsibilities to whānau, hapū, and iwi. We help your teams develop commercial capability without compromising the values at the heart of your organisation.
Building Leaders Who Serve Their Community
Rangatiratanga is fundamentally about service and trusteeship. We develop leaders who understand their role as servants of their people — building the coaching and communication skills to support and elevate everyone around them.
Strengthening Customer and Community Relationships
Whanaungatanga is at the heart of how Māori organisations operate. We equip your frontline teams with the skills to build genuine, lasting relationships with every customer, member, and community stakeholder they serve.
Developing Consistent Service Across Distributed Teams
Many Māori organisations operate across multiple locations, marae, or regions. We help you build a consistent standard of service and communication that reflects your values in every interaction.
Growing the Next Generation of Leaders
Māori organisations carry a responsibility to future generations. We help you identify and develop emerging leaders within your organisation, building the capability your people need to carry your kaupapa forward with confidence.
Clients We Work With
Trusted by leading brands worldwide
Rise up, collaborate.
Our Tailored Training Solutions
We offer training programmes tailored to the specific needs of Te Ao Māori organisations across New Zealand — designed to build capability in a way that respects and reinforces your values:
For Sales and Commercial Teams
We help the commercial teams in Māori organisations develop consultative, values-based conversation skills. Your people will learn to identify genuine needs, communicate the value of your products and services clearly, and build the long-term relationships that reflect your manaakitanga.
For Customer Service and Member-Facing Teams
We equip your frontline teams with the skills to deliver consistently excellent, empathetic service. Whether they are serving members, customers, or community, we help them represent your kaupapa with pride in every interaction
For Leaders and Managers
We develop leaders who coach with confidence, communicate with clarity, and bring out the best in the people around them. Our leadership programme is built around the same values of trust, service, and genuine connection that are central to Te Ao Māori.
Rise up, collaborate.
Success Stories in Te Ao Maori Organisations
We offer a suite of training programmes tailored to the specific needs of Te Ao Maori businesses and organisations:
NZ Health Group Staff
Enthusiastically Embracing the Training
NZ Health Group's Systems Transformation Manager reported an immediate and positive cultural shift following their leadership coaching programme, with staff actively requesting further training.
- Managers equipped to lead dispersed, part-time teams
- Facilitators requested further training after completing the programme
- Skills developed to build connection across remote teams
Collaborative Consulting
263% Return on Investment
A small New Zealand organisation saw a 263% return on investment within weeks of completing the Align Selling programme, with a values-based sales process that felt natural and authentic.
- 263% ROI within weeks of programme completion
- Simple, repeatable framework that aligned with existing values
- Safe, collaborative learning environment
TSB Bank
28 Years of Partnership
TSB Bank has worked in partnership with Align Training (formerly Integrity Solutions) for 28 years, using the Align Selling framework as the foundation for their needs-based customer conversations.
- 28 years of ongoing partnership
- Framework embedded across all customer-facing teams
- Aligned with TSB's values and customer-centric service proposition
Our Approach to Working With Te Ao Māori Organisations
We approach every partnership with Te Ao Māori organisations with humility, respect, and a genuine commitment to understanding your kaupapa before we begin.
Kōrero and Discovery
We begin with listening. Before we design anything, we take the time to understand your organisation, your values, your people, and the specific challenges you are navigating.
Tailored Programme Design
We develop a training programme that reflects your cultural context, your goals, and the specific needs of your people — not an off-the-shelf solution applied without thought.
Respectful, Practical Delivery
Our training is delivered in a way that honours your values and works within your environment — face-to-face, virtual, or blended, with facilitators who approach your organisation with genuine respect.
Ongoing Support and Reinforcement
We do not disappear after the workshop. We provide ongoing reinforcement, coaching support, and follow-up to ensure the learning sticks and your people continue to grow.
Rise up, collaborate.
Why Choose Our Approach?
- Evidence-based methodologies
- Proven track record of success
- Customized to your needs
- Sustainable, long-term results
Te Ao Māori Organisations We Work With
We partner with a range of Māori organisations across New Zealand whose work spans commercial enterprise, community services, health, and social development.
Iwi and Hapū Organisations
- Builds commercial capability that is grounded in tikanga and cultural values.
- Develops leaders who serve their community with confidence and accountability.
- Strengthens customer and member relationships through genuine, values-based conversations.
- Equips teams to represent the organisation with pride in every interaction.
Māori Health Providers
- Develops empathetic, culturally appropriate service skills for patient and community-facing teams.
- Builds leadership capability for managers navigating high-pressure, high-care environments.
- Strengthens communication skills for teams working across diverse health and wellbeing contexts.
- Embeds a consistent service standard that reflects the values of your hauora kaupapa.
Māori Education and Training Organisations
- Equips kaiako and support staff with communication and service skills that reflect your values.
- Develops leaders who coach and mentor the next generation with confidence.
- Builds a consistent, whānau-centred approach to every student and community interaction.
- Strengthens the commercial capability of teams responsible for enrolment and partnerships.
Māori Business and Commercial Enterprises
- Develops consultative sales skills that align with your values-based approach to business.
- Builds leaders who hold their teams accountable while maintaining strong relational culture.
- Equips customer-facing teams to grow revenue without compromising integrity or tikanga.
- Provides a practical, repeatable conversation framework for every commercial interaction.
Māori Social Services and Community Organisations
- Strengthens frontline communication and service skills for teams working directly with whānau.
- Develops leaders who can navigate complexity, manage performance, and sustain team culture.
- Builds empathetic, consistent service behaviours across distributed community teams.
- Supports the development of emerging leaders within your organisation for long-term succession.
Key Topics in Our Training for Te Ao Māori Organisations
Whanaungatanga in the Workplace
We help your teams understand and apply the power of genuine relationship-building in every professional interaction — with customers, members, colleagues, and community.
Values-Based Sales and Commercial Conversations
We train your commercial teams to have consultative, needs-first conversations that reflect your organisation's values and build long-term trust rather than short-term transactions.
Manaakitanga in Customer Service
We build the skills your frontline teams need to deliver service that is warm, empathetic, and genuinely caring — creating experiences that reflect the best of your organisational kaupapa.
Leadership as Servant: Rangatiratanga in Practice
We develop leaders who understand their role as servants of their people — coaching with confidence, communicating with clarity, and acting always in the best interests of their team and community.
Coaching for Performance and Accountability
Leaders learn practical coaching skills to have meaningful performance conversations, support their people's development, and build a culture of accountability that feels supportive rather than punitive.
Communication Across Diverse and Distributed Teams
We build the communication skills your managers need to lead teams that may be geographically spread, culturally diverse, or working across multiple sites and contexts.
Kotahitanga: Building Unified, High-Performance Teams
We help leaders create a shared sense of purpose and collective responsibility within their teams — building the trust and cohesion that drives consistent performance.
Developing Future Leaders: Investing in Your People
We support the identification and development of emerging leaders within your organisation, giving them the skills and confidence to carry your kaupapa forward for future generations.
Align Selling
Customer loyalty and create a customer focused culture. Sales is redefined as a values driven process, where the focus is on creating value for customers through building strong relationships, identifying needs and solving problems.
SKILLSET
Enhance sales skills by deeply understanding customers, fostering trusted relationships, and positively influencing their buying decisions.
MINDSET
Boost achievement and confidence by reinforcing positive attitudes, beliefs and values essential for high achievement in sales.
PROCESS
A value-driven sales process that builds trust, identifies customer needs, ensuring a shift to solution selling and attracting and retaining loyal customers.
Rise up, discover.
Ready to Build Capability That Honours Your Values?
We would love to have a kōrero about your organisation, your people, and how Align Training can help you build the capability your kaupapa deserves. Book a free discovery call — no obligation, just a genuine conversation.
- Customised training solutions
- Proven methodology
- ROI-focused approach
About Our Training for Te Ao Māori Organisations
Te Ao Māori organisations are guided by a worldview that places relationships, community, and long-term wellbeing above short-term commercial gain. Whanaungatanga, manaakitanga, kaitiakitanga, and rangatiratanga are not just values on a wall — they are the operating principles that shape how your people work, lead, and serve.
Align Training’s approach to sales, leadership, and customer service training is built on the same foundations. We believe that selling should be ethical and consultative. That leadership is fundamentally about service. That great customer experiences come from genuine care, not scripted transactions. These beliefs make us a natural partner for Māori organisations who want to build commercial capability without compromising the values at the heart of their kaupapa.
We approach every partnership with humility and a genuine commitment to understanding your organisation before we design anything. We are not Māori cultural experts — but we are people-centred training professionals who take seriously our responsibility to work in a way that respects and reinforces the values of every organisation we partner with.
Sales Training Excellence
- Build genuine trust through consultative, needs-first conversations.
- Recognise and adapt to different personalities and communication styles.
- Develop the coaching and leadership skills to bring out the best in your people.
- Communicate value clearly and honestly in every customer and community interaction.
- Develop the next generation of leaders within your organisation.
Program Benefits
By aligning salespeople's values with the sales process, their achievement drive is released and sense of purpose strengthened. Structured Follow-Up Sessions provide an opportunity to share best practices and collaboratively work through challenges with peers.
Rise up, collaborate.
Voices of Success
Hear from healthcare professionals who have transformed their approach with Integrity Solutions.
"Personally, it changed my mindset to see more potential in people. Everyone has ended up exceeding my expectations. The skills also carry on outside of work and helped me achieve goals by having tools to navigate the busyness of life and find solutions that actually work."
"I have never, ever had a staff member participate in work-based training and so positively rave about it. The skills developed through your training positions managers very well to be effective in situations where staff are part-time and have very little face-to-face connection with their manager."
Rise up, collaborate.
Let's Work Together
Ready to explore how Align Training can support your organisation?
Phone Support
Available Monday to Friday, 9am-5pm NZST
Email Support
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